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Skype Community > English > Development, Betas and Skype Garage > Archive > Skype for Windows 3.5 Beta
miami
Hi,
The new beta 3.5 crashes (freezes) the PC when I go to tools, options and video settings in Skype. At the moment the video camera is started the whole PC freezes and needs a re-boot. Tried multiple times, same behavior. Installing back the current release fixes this and all works. I have Logitech QuickCam Pro 4000 and the latest drivers from Logitech. Windows 2000.
Regards.
rocketman
Skype and Logitech Cameras

Please read this information regarding the Logitech Camera problems

If you have a Logitech webcam, this might be the cause of the problem.

Please try the following, to see if our assumption is correct:
Go to: Skype main window->Tools->Options->Advanced->Updates->Other things you can do (at the bottom)->Manage other programs' access to Skype Select "Communications_Helper.exe" from the
list and click "Change". There from the 3 available options select the
last one (Do not allow this program to use Skype) and click "Ok".

Afterwards try the conference call again to see if it works now.

If this solves the problem, please contact the Logitech support for a
permanent solution for this problem, as disabling of the program access
can only be considered a workaround, which probably disables some
features of your webcam in Skype.

Here is the link for the updated logitech driver (in case anyone else needs it)

I would also suggest that you try this:

1- Uninstall Logitech webcam
2- Go to microsoft.com
3- Under popular downloads
4- Select DirectX (April. 2007 update)
5- Download program (dxwebsetup.exe)
6 - Reboot
7- Install Logitech webcam software
miami
QUOTE(rocketman @ Sat Jun 16 2007, 18:26) [snapback]407213[/snapback]

Skype and Logitech Cameras

Please read this information regarding the Logitech Camera problems

If you have a Logitech webcam, this might be the cause of the problem.

Please try the following, to see if our assumption is correct:
Go to: Skype main window->Tools->Options->Advanced->Updates->Other things you can do (at the bottom)->Manage other programs' access to Skype Select "Communications_Helper.exe" from the
list and click "Change". There from the 3 available options select the
last one (Do not allow this program to use Skype) and click "Ok".

Afterwards try the conference call again to see if it works now.

If this solves the problem, please contact the Logitech support for a
permanent solution for this problem, as disabling of the program access
can only be considered a workaround, which probably disables some
features of your webcam in Skype.

Here is the link for the updated logitech driver (in case anyone else needs it)

I would also suggest that you try this:

1- Uninstall Logitech webcam
2- Go to microsoft.com
3- Under popular downloads
4- Select DirectX (April. 2007 update)
5- Download program (dxwebsetup.exe)
6 - Reboot
7- Install Logitech webcam software


Thank you rocketman. I will work with these suggestions.
Regards.
Raul Liive
Miami did it get solved for you after applying Rocketmans solution?
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