I purchased Unlimited calling, but now I cannot call. They are telling me that I need to purchase Skype Credits. My user name is shager_inn_client. Please help.

Don't panic (yet). Apparently is a Skype problem... we are all waiting to hear news.

Many accounts simply stopped working today May 11 2007 for no apparent reason!

But be advised, it probably was nothing you did!

If you like go to http://support.skype.com/?_a=tickets&_m=submit and file a report of the problem. We all have done that, several times.

same problem here, hoping it gets resolved soon

I bought the UCP on thursday, and it didn't start working until today. It seems that a lot of accounts are having this problem, but they are starting to clear up. Send in an error report just in case, but don't start to panic for a couple more days.

Please see my post # 3 on this thread.
http://forum.skype.com/index.php?act=ST&am...t=0#entry393592

I got a generic response from the support line explaining that there is a bug and they are working to fix it. What about those of us who rely on Skype as their primary phone source? They offered no apologies, nor have they offered any sort of minimal compensation for this glitch. I don't even think they are reading the responses from customers, the response I received was "canned". Anyway, I sure hope the extend the annual contract for those of us who have suffered without service.

Any word on this yet? It's been days and I think that's unacceptable.

Thanks for all the replies and the encouraging words, but it has been a few days, and still no reply from Skype.

Like some of you, I depend on Skype as my primary phone, but I am now searching the boards to see if anyone is serious about a Class Action Suit.

I think we should not be so patient.

I don't think we need to resport to lawyers -- but we need to make it clear to Skype that we need to be compensated for the outage. At a bare minimum, extending our service by the number of days we experienced an outage, but preferably a Skype credit to help offset the costs we incurred as a result of the outage.

Given how terrible the customer service response was (let's be honest -- for the overwhelming majority of people, there wasn't one), I would think that this is the lease Skype can do, to try and save its reputation and earn back some of the good will it squandered this past weekend.

You might want to also notify your local news outlet, perhaps some international outlets and bloggers. Skype is supposed to be a world-class voip company, but with type of junk happening, and no response, that's terrible service.

I think if the outside world and investors knew what was going on, they'd jump on the problem rather than covering it up.

Sherman