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Skype Community > English > Skype products > Payments, Billing, Skype Credit
luvu
I've been charged for several phone calls that I made however they never go through (because it was a busy tone) and yet I was still charged for it.
Can anyone please tell me how I can get credited back?
thanks
polymerpat
QUOTE(luvu @ Thu Apr 19 2007, 16:28) [snapback]384994[/snapback]

I've been charged for several phone calls that I made however they never go through (because it was a busy tone) and yet I was still charged for it.
Can anyone please tell me how I can get credited back?
thanks


Submit a support request explaining your situation. If you're lucky Skype will reply, and will also refund your money. If, 4 business days after you submit your request you still haven't gotten any response from Skype, a moderator in this forum will try to help you.

Good luck!
Norman Musgrave
QUOTE(luvu @ Thu Apr 19 2007, 11:28) [snapback]384994[/snapback]

I've been charged for several phone calls that I made however they never go through (because it was a busy tone) and yet I was still charged for it.

We need more information from you.
Can you visit your Account Page and view the detail of each call charged.
Was it, for example, a connection fee ?
Once we have some detail from you we can advise what your next step should be.
It may not be necessary to file a support ticket.
luvu
I've already submitted an email to the Support Request, so hopefully they are able to sort this out. Thanks polymerpat ^.^

The charge is as if the call goes through.
Apr 18 16:54 +xxxxxxxx Country - Mobile Call $ 0.180 00:37 $ 0.239
The problem is it does it to several of my calls this morning and none of them went through.
Norman Musgrave
QUOTE(luvu @ Thu Apr 19 2007, 12:38) [snapback]385022[/snapback]

I've already submitted an email to the Support Request,

Please advise the date of your filed ticket and confirm your username.
Thanks.
luvu
username: fanny.s85
date:
Apr 18 2007
Apr 19 2007

Thank you
Norman Musgrave
QUOTE(luvu @ Thu Apr 19 2007, 15:31) [snapback]385105[/snapback]

username: fanny.s85
date:
Apr 18 2007
Apr 19 2007

Currently, replies are taking a minimum of 4 business days.
If you don't receive a reply by Tues 04/24 please advise and a Moderator will point to Skype.
Please also let me know if you get a reply before then.
Thank you.
luvu
ok thank you
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