I recently joined this forum and see so many complaints against Skype and its hidden agenda, money scam etc.

After going through couple of posts, what I see and guess that, moderators, norman, lukman are paid/unpaid patrons of skype.
The way these guys handle situation seems quite ridiculous and bit funny. Why would one spend so much time helping , when skype itself has no mechanism to resolve the issues. Their customer service is hidden behind an online form and automated mails and links.. I have lost enough money to make a case against skype and its associates.

I doubt if there is anything which is going good with recent scams of Skype where lot of money is involved all over world. Is it time this company has to wake up and do something, if they really care of its image. I can;t see any image becasue there is no name, no location.

It is not going to have long future in this competitive market , if they resort to unethical practices.

I am also aware that Skype reject many credit card payments without reason, because they want to promote their own company called paypal.

Atleast any honest and decent company will have their management name, address and contact numbers. It is not a really good way to hide behind servers and internets. - THIS IS QUITE SHADY PRACTICE

To my opinion this company along with their associates are absolute scam, they steal your money in very organised and systematic fashion. Paypal , skype and ebay all are part of one game called SCAM and money.

Any layman can guess these super users and moderators are idiot agents of Skype.
What do rest of forum members think.?

You can write to me to combine our voice

my skype id: skype-sucks-bigtime

Certainly I'm with you here, SKYPE-in-SOUP

Skype, as a company, would
- charge their customers for services they don't deliver,
- take money from their customers' credit card accounts without giving them the credits,
- refuse other credit card services to promote their mother company paypal service,
- not provide customer support,
- and many other things as you can read from here.
Conclusion: skype = MONEY MAKING SCAM

The Mods and Super Users on here would
- claim that they are not employed by Skype
- spend many hours a day to answer and make false promises to the unhappy customers of Skype that Skype will look into their problem and resolve those
- tell you that if Skype has stolen your money, it would refund that amount after 4-8 weeks. And if after 8 weeks, you still hear nothing from Skype, then they will tell you that the refund will happen sometimes after 4 months to 8 months, ....
- And at the same time, Skype, the company that makes (or steals) money from those customers wouldn't bother to have one single support staff to look into those complaints and inquiries by its customers.

You make your own mind about this whole filthy thing.

[quote name='SKYPE-in-SOUP' date='Tue Apr 17 2007, 04:27' post='384142']I recently joined this forum and see so many complaints against Skype and its hidden agenda, money scam etc.[/quote]

I've spent a lot of time in this forum during the past month and the impression I get is that the most angry complaints are posted by the same people. The claims about hidden agenda etc. are just childish; if you take a look at the finance and investment pages of your local newspapers you'll find that Skype is just as transparent in their dealings as any other company in the same division.

[quote]After going through couple of posts, what I see and guess that, moderators, norman, lukman are paid/unpaid patrons of skype.[/quote]

Those guys have helped me out a lot and they keep helping people every day. We should say thank you. And as far as I remember, there's no moderator badge next to their name.

[quote]The way these guys handle situation seems quite ridiculous and bit funny. Why would one spend so much time helping , when skype itself has no mechanism to resolve the issues.[/quote]

I don't know about you but a lot of people actually enjoy helping out. There are loads of similar forums on the web where enthusiast's meet. By providing assistance, you can also learn a lot.

[quote]Their customer service is hidden behind an online form and automated mails and links.. I have lost enough money to make a case against skype and its associates.[/quote]

If you have a legitimate issue you will get a legitimate answer -- or am I the only one here who is extremely lucky in my dealings with Skype?

[quote]I doubt if there is anything which is going good with recent scams of Skype where lot of money is involved all over world. Is it time this company has to wake up and do something, if they really care of its image. I can;t see any image becasue there is no name, no location. [/quote]

Have a look at the pages with the service agreement, you'll find the information you need about Skype's legal status. If you have a valid complaint, you shouldn't have any problems finding legal assistance in making your case.

[quote]It is not going to have long future in this competitive market , if they resort to unethical practices.[/quote]

Good for Skype then that they are not dealing in a fashion that can be called unethical!

[quote]I am also aware that Skype reject many credit card payments without reason, because they want to promote their own company called paypal.[/quote]

This is your theory, not a fact. You can discuss it with other payment handlers, and also Visa directly, it will teach you something about how the money handling business works.

[quote]Atleast any honest and decent company will have their management name, address and contact numbers. It is not a really good way to hide behind servers and internets. - THIS IS QUITE SHADY PRACTICE[/quote]

Agree, it would be better if we could call them once in a while but then again, their lines would be busy because some people just never realize when they are wrong. I am sure you agree with this. As an online company, Skype is doing business all over the world, it doesn't really make sense to refer to one head office. But if you need this information, it is available on the service agreement pages.

[quote]To my opinion this company along with their associates are absolute scam, they steal your money in very organised and systematic fashion. Paypal , skype and ebay all are part of one game called SCAM and money.[/quote]

What a load of bull. I pay, they deliver. Most users doesn't even have to write to support once, they just keep using the service and have nothing to discuss with support or you and me.

[quote]Any layman can guess these super users and moderators are idiot agents of Skype.
What do rest of forum members think.?[/quote]

What you say here says a lot about your self. Please do think about it!
[quote]You can write to me to combine our voice

my skype id: skype-sucks-bigtime [/quote]

The thing to remember here is that you need to grow up. Good luck!

edit: trying to fix the quotes...
edit: I wasn't succesful either...

Nobody in these forums is going to argue with you that Skype CS sucks badly, and is ill-equipped to handle the volume that they have. That is why it's nice that there are some volunteers here who TRY to help out of the goodness of their hearts.

Skype is even rejecting paypal payments, not just the CC (Although, I am very annoyed that they do seem to try and foist paypal onto people as the first advice they give).

I agree that Skype will not have a long future in a competitive market if they become too unethical, I know they don't get my money anymore....

Skype DEFINITELY needs to set up a phone number to contact them, I agree 100%!

Pissedoff_bigtime and SKYPE-in-Soup there was another user on these forums by the names of urbanlegend, and freakin pod who was trying to force some changes to Skype by exposing some of their practices to the media, you may want to contact him and add your experiences to his.



I agree that they are just trying to help, so getting mad at them doesn't serve any purpose, give them a break guys!

As for the legitimate complaint/legitimate answer,,, I actually think you were lucky

Uhu... as if representatives of media are not Skype users who themselves can judge what is good and bad with the service and the company. No need to join the club of disgruntled kids in the sandbox!

Answers: I got my fair share of auto-replies but in all cases where I had an issue that was not covered already in the KB documents I got answers that it is fair to say was the best the support department could do -- that is not always what I wanted but I can accept that it is what they can offer.

[quote]The way these guys handle situation seems quite ridiculous and bit funny.[/quote]

i cant speak on behalf of others, but the way i handle situations is that i try to keep them fair (to both the poster and to skype), without bias, accurate, where possible factual, and yes i do try and add in the touch of humour and colour (often at my own expence... but why not if it gets few ppl smiling?)

i dont see what's so ridiculous about that... sure sometimes we get the occassional poster getting into personal attacks... some people like to ignore them, others like to let all hell break loose, lose their control and tell that person to beep the beep right off.... insert whatever word u like in place of the beeps... but i just like to play along and let the attacker see how foolish they are.

[quote]Why would one spend so much time helping[/quote]

because, as cheesy as it sounds, when you help people, some will take the help and go away, others will take the help and say thanks and appreciate your time, some will even post few smilies.... but there are some so really appreciate it and they'll really smile.... life's not always about time and money, sometimes the simple things in life are the most precious. some people are mad about cars, some about sports... come on ppl go around fighting after a game of football.... some people are overly committed to things.... im committed to tryin to get those smiles.... they give me a kick, a certain high... and i can go on writing all day, but sadly i have studyin to do. and also... the nature of most forums is members helping members... if everyone in the world was greedy and wanted money in return for everything the concept of charity would not be reality. besides, through my interactions in the forum i have met a great deal of people i'd not have met otherwise... i've been exposed to new ideas and thinking i'd otherwise have not been exposed to. there's a lot you can learn from people around you, and what better place than to do so online where everyone is just a mouse click away?

[quote]Any layman can guess these super users and moderators are idiot agents of Skype. [/quote]

have we met before? the wording "idiot agents of Skype" rings bells... not sure if it is for true for skype forums, but in other forums mods and admin can check your IP and establish if you are someone who's already a member posting with a different name

btw, i am not an idiot.... just thought i'd let you know, nor am i a skype agent.... though i do like the title... "agent chowdhury" has a certain ring to it.

[quote]What do rest of forum members think[/quote]

now before you say you weren't asking for my opinion, "rest" does not necessarily exclude the members or groups you have mentioned... and as a forum member i am letting you know what i think... so yes you did ask my opinion (had someone pm me to tell me they were not asking my opinion recently, when infact by posting a question not specifically addressed on a public forum they were asking me)

[quote]You can write to me to combine our voice[/quote]

what if our voices conflict? you say certain people are idiots i say otherwise

[quote]- claim that they are not employed by Skype
[/quote]

because we're not. it does make sense if you think about it... A does not work for B. if you ask A does he work for B he will always say "no".... now you'd call A a liar, i'd call A a poor guy for engaging in conversation with you and wasting his time

[quote]- spend many hours a day to answer and make false promises to the unhappy customers of Skype that Skype will look into their problem and resolve those[/quote]

as a super user (one of the two groups u named) i do spend many hours... because i can afford to... however i have never made a false promise to anyone. i've always been careful with my promises and if you look at my posts u'd know that... so if you are going to categorise people (something i totally hate) unless you plan to be branded a liar for including people who clearly do not fit the discription you are applying to them, i suggest you specifically exclude my name from those categories... and also the names of anyone else who does not fit that description (in other words exclude everyone)

[quote]I don't know about you but a lot of people actually enjoy helping out[/quote]

exactly. it's called being a decent human being, which some people do not seem to understand... i cal that shelfishness and selfcenteredness

[quote]By providing assistance, you can also learn a lot.
[/quote]

bingo

[quote]am I the only one here who is extremely lucky in my dealings with Skype?[/quote]

actually, i'd say ur indeed very lucky... i've recieved the unlucky side of skype support, they didn't treat me very nicely and so had a very very bad first impression on me

[quote]trying to fix the quotes[/quote]

once in a while they seem to mess up, no point tryin to fix them, they refuse to work.

[quote]Nobody in these forums is going to argue with you that Skype CS sucks badly[/quote]

me included.... i've said it for years, CS is an insult to it's userbase

[quote]Skype is even rejecting paypal payments[/quote]

that is percisely the kind of factual info some posters seem to miss when putting their water tight cases together. i wonder how those posters explain paypal payments not being handled properly... according to their logic, skype is trying to discourage the use of paypal


ok time to go study now..... wish me luck guys

Guys, what's the deal with the quotes??? It's hard to read the replies when the quotes aren't separated properly. Is the forum broken for some browsers?

it's some bug in forums of this type... has happened to me in two other forums.... happens from time to time, but not all the time

Test...