Dear Sir/Madam,

following a Skypeout order of 11,50 Euro I have transfered the money to Global Collect stating the given reference. The amount appears as paid on the global collect website. This is about 6 weeks ago. The amount has not been activated yet.
What can I do? I have been writing emails to billing@skype.net, and I have also submitted 3 requests. No answer.
I would like to know what might have happened? How can I contact a skype staff person that may solve my problem.

Best regards,

Please advise your username and the date of your FIRST filed ticket to Skype.
It's not possible to contact a Skype member of staff in person, I'm afraid.
The only contact method is via the ticket system.
If you provide the details requested above a Moderator will remind Skype that this problem is not yet resolved.
Thank you.

Dear Mr Musgrove,
thank you answering on my request.
What does 'FIRST ticket' refer to.
Best regards

By 'first ticket' I mean the date on which you sent your first message to Skype.