I'm a happy user of the Philips Voip321, but since I bought a new laptop with Vista I cannot get it to work anymore.

specs:
HP Pavilion DV9000
Vista Home premium
Philips Voip321 with Vista driver: version 3.7.4.
Skype: version 3.0.0.209
(both the voip driver and the skype version were combined downloaded from the philips site)

The first indication of a fault is when I do a fresh install of the voip driver Vista says: USB diver installation : failed

In the Vista device manager under sound, video and game controllers, it gives a yellow exlamation mark besides the Voip321 driver.
Under properties it says: This device cannot start. (Code 10)

Tried several things like deinstalling all drivers and skype and reinstall, deinstalling all usb drivers etc.
I also used the button: 'Check for solutions' in Vista with no result.

Any suggestions?

Remco

Have you tried all of your USB ports as i have found that only 1 port out of 6 usb ports on my computer would allow the drivers to load in vista. In xp i could use any USB port. This Worked for me after weeks of frustration and emails to Philips.

Geoff

Tried that this morning but with no result, but thanks fo the tip.

Remco

Try this and download the entire CD content for Vista, should work for you.

http://www.p4c.philips.com/cgi-bin/dcbint/...t=Link_Software

does anyone know how to use this phone when dialing from a web page or pick up voice mail?
TA
Ron F

I was so happy when I found this post with the link to the Philips VISTA drivers for my VOIP321 phone.
But this just didnt work either. I have UNinstalled everything, and ran this SETUP, and when I get to the
option for selecting the Audio properties, I notice that my Philips audio device is still not listed.

Then afterwards, I find the VOIP321 in Device manager with the yellow exclamation mark and a status of "CAN NOT LOAD"
I am totally out of ideas, and the sad thing is, I own 2 of these phones, and they are connected to very very similar PCs, both running VISTA. One works, the other will not recognize the audio drivers.

Has anyone successfully accomplished this? I have been trying for at least a WEEK.
ANY suggestions would be really appreciated before I return this phone to the store.
Regards,
John Dossey
Cincinnati, Ohio
USA

Glad that I am not the only one with this problem. Phone worked fine with XP but will not work with Vista. Have exactly same issue as above and have uninstalled/reinstalled every possible variation. Phone only two weeks old when upgraded to Vista

Same issue as Remmie, Deuce45 and IanL and others.....

Tried all USB ports - no luck. Have uninstalled and reinstalled drivers, Skype, USB controllers multiple times. No luck.

Must be the Philips vista driver! Tech support there refer me back to the Vista driver again on their site.

If anyone figures this out, I know we'll all be grateful!!

Beginning to think that it may be more to do with Vista than Philips. Typed 'Device Cannot Start. (Code 10)' into Google and it brought up a whole list of entries. Seems like this error covers a whole range of devices that Vista doesn't seem to like - not just the Philips VOIP321!

Good news at last!

Don't know exactly what happened but it's now working!

No longer shows as VOIP 321 in Device Manager but is listed as 'USB Audio Device' and the yellow triangle is gone. Also shows as 'USB Audio Device' in the sound and microphone windows. Tested it and it works. I can be playing music at the same time as making a phone call. Before the sound was coming from the PC.

As I say, I have tried this millions of times befoe and had no joy. The only difference today that I was prompted by Windows Update to download several updates. I did do and while they were installing a message came up at the bottom of the screen saying that it couldn't install the drivers for the USB Audion Device. I thought I would give it one last chance and downloaded the Vista Drivers again from Philips. It worked!

Hope it might work for you!

IanL - a couple of questions to see if I can have the same luck! Which PhilipsVOIP version did you use (mine is a S90). Did you uninstall VOIP321 first before trying to install? Thanks, drij.

Same issues here.
Voip321 worked fine under XP but not since I bought a new desktop with vista home premium.
When I launch Skype, the philips icon gets blue and I can view my contact list on my cordless screen, but the problem is that VOIP321 is not listed in the audio settings.

Sorry but I spoke too soon. The yellow triangle is firmly back in place in the Device Manager...

Further to this. I can get it to work but it seems to go wrong when the PC is restarted. Here is what I did:

1. From the Philips website, download the file but installed setup.exe and installed Skype only. I did not run the full wizard.
2. Only used the Skype version that came with the software which I believe is Version 2.0. The handset doesn't seem to like the new versions
3. After installation, exit the VOIP321 in the tray.
4. Go to Device Manager and uninstall the driver
5. Unplug the handset from the PC
6. Plug it back in again and the system detects it and installs the drivers itself. You can then see the device in the Device Manager (without yellow triangle) and it appears as the default in the sound/microphone settings. Change the default to the PC

As I say it does work. I just made a problem free call with the handset. But it does seem to go wrong when you have to restart the PC. However, it is a solution that only takes few minutes to complete each time and its better than nothing until a real solution is found.

Regards,
Ian

Thanks for sharing this IanL. I have tried several times your method but without similar results. As soon as I replug in the base usb cord, it tries to reintsall the Voip321 driver (pop-up says "from preconfigured driver folders" or something like that.... any idea where those "pre-configured driver folders are and how to identify where the Voip driver is. I am thinking of deleting all driver files, as it may be trying to load an old or uncompatible driver??). Anyways, driver load fails immediately, and back to the yellow triangle of no-success!

Philips keep suggesting to download the Vista driver off their website. They are at a loss when I keep telling them the driver will not install properly.

We'll keep perservering!

Hi,

Yes, I get the message saying that it is searching 'preconfigured driver folders' as well and then after a few seconds get the message that it is ready to use. Sorry I don't know where the folders are. I have no problems until I have to shut down the PC. When I restart, the yellow message is back. But the workaround I have discovered does only take a couple of minutes so works for me for the time being. Still, its not ideal, is it? Hope for a more permanent solution soon..

Hi everyone
I have all the problems you highlighted.
Support in philips suggest (but did not worked for me):
Disinstall all the voip321 drivers and skype
Remove all the securities (firewall, windows defender, windows firewall etc.)
Plug the phone and the the driver will be updated.
As I said did not worked.
At the moment I found another partial solution:
Looking at the properties>details >inf namein the device manager for VOIP321 I noted that the system refers to a file.
The file was not present on the Windows\system folder.
The name of the file is wdma_usb.inf.
I googled and downloaded.
I have now a strange situation:
The system will recognises the phone, infact now I can access my contact through the phone and make a call.
The bad news is that the system still doesn't recognise as an audio device, infact the call will start through the pc speakers.
I guess this could be usefull as an intermediate step to reach a final solution.

In the mean time I installed XP again besides Vista (dualboot) this seems the best option. (selling the voip321 would even be better )

But I just wonder if all the people that replied on this forum have updated their PC or laptop to Vista or are their also people that bought their PC with Vista OEM and still have this problem with the Voip321?

It could be a pc/laptop firmware issue. I would appreciate some input here.

Remco

I bought my PC with Vista Home Premium already installed. It was not an upgrade..

I bought a new laptop with vista home premium installed.

gabrifan - your "strange" situation is because the voip321 is a composite usb device (i.e. multiple usb devices in one )

There is a HID part that uses the philips driver (which works fine for me on xp and vista)
and a audio device part that uses a microsoft driver (for me under xp 5.1.2535.0 dated 1/07/2001 )

under vista the audio driver doesnt appear as "USB Audio Device" for me on any of the 3 machines i've tried it on do date , instead it shows "PHILIPS VOIP321" and doesn't start as described by people above

for anyone who this does work - could you post the details of the driver (maybe it has come from another source (like another usb audio device you have) than the default supplied by ms)

it would be nice if the philips doco and support was better too (and that the download didnt include 40MB of adobe acrobat install kit)

device id is
USB\VID_0471&PID_082F&MI_00\8&189857A9&0&0000

Hi,
i have update my pc to vista business (italian version).
I use voip321 and voip433 and i have the problem with audio capabilities for both.
I tried also a stupid usb phone WITHOUT problems.

I have installed my two Philips phones on another pc i have (Sony Vaio BX297) updated to vista premium too WITHOUT problems.

I compare the register in both the configuration and i discover only a difference (for 321) in
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_0471&PID_0830&MI_00\6&2371897d&0&0000] for 433 and [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_0471&PID_082F&MI_00\7&50f9363&1&0000] for 321 in the dword Capabilities for both.

In my working pc the value is A4 and in my non working pc the value is 0.
Some ideas??
David

I too have been experincing much the same problems as others on this forum with trying to get the Philips VOIP321 to work with Vista. However, I have just upgraded my Motherboard and reinstalled my previous HDD. To my suprise, Vista recognised the new MB and installed the necessary drivers with no problems.
My Philips Voip321 also no longer has a yellow exclamation mark against it and all is now working as it should be.

Thank you all for your comments and suggestions and I hope you all have a happy outcome as I have had.

Trevor

Upgrading the motherboard?
I think it depends on the motherboard, doesn't it?

Trevor, can you let us know what your old brand/model of motherboard was, and what brand/model your new motherboard is? I have had other compatibility issues with an Asus A8N-SLI moboard, and am I starting to believe that something on it (the chipset, or the audio chip) may be the cause. Just trying to see if there is a common thread to this.

Thanks! drij

My old motherboard was an Asus P4S533-MX SiS651 chipset with an ADI AD1980 (AC97) Codec sound.
I have replaced it wth a Gigabyte GA-965P S3 Intel P965 chipset with Realltek ALC888 sound.
I also running Skype 3.1.0.144 on Philips VOIP321 Vista drivers.
Hope this helps.

Trevor

Hi drij
i have a8n-sli premium too. I think the problem are due to Nforce4 chipset (usb port).
I had installed the patch 925528 without benefit.

I try another way. I bought a USB 2.0 card with nec chipset. I move both voip 321 e voip 433 to this new card without results.
I am very frustrate!
David

Recieved this phone and had exactly the problems described trying to install it on a vista machine. Tried on a XP machine and it worked flawlessly. Found and downloaded "Vista Drivers" from Philips web site and still no joy. Called their tech support and he was stumped but told me he would escalte it to level 2 support and they would call me back. I did get a call back from Level 2 tech support and their answer is that the Philips Vista driver is not working properly and they are working on developing a fix. In short, if your are using Vista Philips does not have a driver that works for the moment!!

Have the same problem with Vista and Voip321.Downloaded 88MB Vista update from Philips. No joy. Contacted Philips who said "go to http://support.microsoft.com/kb/933262/en-us and get a Hotfix to solve the problem". You need to contact microsoft by phone who direct you to another web site and give you a password. Took about 25 mins! After all this - still no joy. Have sent another email to Philips saying if they cannot sort the problem will return phones to the retailer and I will expect their support. Today received an unexpected personal phone call direct from Microsoft (now there is service for you!) who asked if the Hotfix had been sucsessful. When they heard my answer was "No" they said it is a Philips driver problem. When I said I thought that what the Hotfix did was to sort the driver out they said "oh no, Philips are using a Microsoft generic driver which clearly was not working with Voip321." When I asked if Microsoft were going to produce a new driver they said "no, that was up to Philips to design a driver which worked both with Voip321 and Vista!". If it is a Philips problem it would be nice if they would say so and tell us what they are doing about it.

i have just speak with Philips support. They say to me that the problem is in the device. I explain to them that my device works with XP and work with a Sony Vista Business notebook. I have also VOIP433 that give me the same problem.
The answer is always that is an hardware problem.
I think it could be due to a firmware problem (too old).
However there aren't possibility on Philips site to update it.
I try also the 933262 but it give no result.
I suggest that all the people having this problem call Philips support center and continue to noise them to obtain something.
David

I have a problem with my pc's with Asus M2NPV-VM and Abit (very recent) motherboard. I find it hard to believe the motherboard is the cause. On my Asus i installed Vista 32-bit and on Abit vista 64-bit.
I have sent an email to Philips support too. I hope if they receive enough mails or calls they might actually do something about it.

After my last posting Philips have asked me for the precise edition of Vista which I have installed. They have not this time said it is a hardware problem. I find it difficult to understand on a system which is dual booted with XP why Voip321 works with XP and not with Vista when they are both using the same hardware. My version of Vista is Vista Home Premium Upgrade version 6.0.6000.
John

Remmie, my new HP notebook is very similar to yours, only it's a 9300, with 2 GB of RAM.

I was thinking of hooking a phone/device up to it for Skype calls.

Now it looks like it's a better idea to wait a few months till new hardware has come out that is really compatible with Windows Vista.

I run dual boot XP and Vista on a number of machines and had given up trying on vista - just using the phone on xp

About a month ago, having removed the philips software from vista partitions, that the VOIP321 audio device was sitting there in device manager happily installed using the microsoft driver (6.0.6000.16386).

I then reinstalled the phillips software (for the hid functions) and all has been fine since

When you reinstalled Philips software did you reinstal the whole disk or just the hid functions? If only the last could you explain how you did it! Thanks

Haven't done anything for a long time with my 321, but out of curiosity I checked the philips site again for an updated driver and guess what...
When I clicked the driver link a page appeared with this note:

The driver provided for Windows Vista is currently being evaluated. Should you encounter any compatibility issue with your own equipment, please contact our Customer Care Centre. To find the phone number of the Customer Care Center located in your country, please consult our 'Contact & Support' section from our website, enter your product reference, and click on link 'Consumer Care'.

Wow!!! they actually discovered that something is not working with the 321. I'm still looking into selling my phone on Ebay but this note on the philips site gave me some new hope. I hope that my pride in Philips (a dutch company) will soon be restored.

Remmie (also a Dutchman)

Still not working in October, VOIP3211S/05

The way I finally made my phone work :

I was about to sell my VOIP321 as I could not get any help from the arrogant European Philips tech-support, but I came across a solution which worked. It's not mine, I found in while surfing the web.

What you need is an additional USB controller (PCI), VIA V621 2L chipset based. Mine has 4 external ports and one internal. Vista will recognize the controller and if you connect VOIP321 to it, it just works ! At least mine did. The card cost (in Poland) some 5 EUR incl. shipping.



Regards,
Wojtek

Hi

I also have the same problem. Spoke to Philips support in the UK, they told me download KB933262 from Microsoft. This didn't work.

After installing the "correct" software from Philips website (version 4), I then have to uninstall the hardware in control panel/device manager, and let windows then scan for hardware changes - this enables the USB port to find the hardware again and installs the drivers. After a reboot it has to be done again

Unfortunately, only the pc can see the USB hardware connected to the pc, but still cannot make contact with the phones.

This is marketed on Philips website as Vista compatible - which it clearly isn't.

Someone help please?

I wish I would have read this forum prior to purchasing this product. I am living in Mexico and I purchased the VOIP321 I had my son bring it to me and I am now joining the forum because I am having the problems every other VISTA user appears to be having. I have not noticed any recent post so either some people have got this working or have sold their phones. Any updates will be appreciated. I have pretty much done everything suggested on this site.

Howard

I have just been in touch with Philips and they recommended I install the hotfix (mentionned in previous posts) - it made no difference.

I called again and had a different guy and he said this is a "very" common problem and insisted it was the fault of Vista and not the phone/driver. The reason went something along the lines of:
If there is already a sound card using the existing USB controller chip then Vista can not have another "sound card" on it. He went on to say, some sound cards are internally connectedvia the USB controller chip (??? don't really know what I'm on about, but he was saying words to this effect ??? ) It is fixed by:
1: Buying an external USB hub that has it's own controller chip andusing that
2: Waiting for Vista service pack 1

Hopefully some of you techy bods might have some ideas...

WOW! - you actually got a straight answer (almost) about some USB hardware incompatibility with Vista AND the Philips driver. I never got an answer from them... I so dislike now Philips because there is a way to fix this, I can hack the Vista audio driver and use an XP driver and the phone works just great - there is a downside to this (of course), this may affect some other devices that are using the new Vista audio usb driver. There is a way to isolate the xp driver and make it available only for the 321 phone, but it's to complicated for my skils and I don't have the time to spend and learn how to do it... THIS IS WHERE PHILIPS SHOULD COME IN AND HELP! But it's easier to say that "some hardware" is the blame along with the Vista - and I agree, just that they should provide a solution... too bad I didn't get a Doro phone...

Hello again, after what "gypo" said about waiting for Service Pack 1 for Vista in order to get the phone working I actually went to Microsoft site and got the SP1 (it's not the very final release but just the same).

I was pretty confident about this resolving the problem, but ... wishful thinking... SERVICE PACK 1 FOR VISTA DID NOT SOLVE MY PROBLEM! The truth is that there was a new driver for the USBAudio but it didn't work for me - it's possible that in other configurations might work, who knows...

I guess I'm done with this phone and with Philips, I will stay away from any of their products (some are top quality but out of ideology... there are many other manufacturers out there...)

Good luck to you all, maybe Philips & Microsoft will be able to get it together and solve this in the near future...

Well gabitech, can't say I'm surprised that SP1 did not solve the problem!

But, on a more positive note, I purchased a new PCI USB 2 card and it all works like a treat now

I have 2 computers running vista. Sony vaio works perfectly with Philips Voip321 and Philips VOIP080 but dell will not recognise drivers for either. I think the problem seems to be incompatibilty with SigmaTel.

No joy from Philips. Sigmatel driver also seems to be stopping me being able to download SP1.

I have had this problem for 1 year now. A big thumbs down to vista, sigmatel and Philips.

Here is my story with conflict of SigmaTel and VOIP321, and how it was solved for me. Hopefuly it helps someone.

I also had a problem with VOIP321 after installing latest SigmaTel (ST) Audio driver. I was using VOIP321 on Vista for more than a year without any problems. When the ST driver was updated, it was not able to load, and I lost the sound on my speakers. So, I rolled back the ST driver and everything was fine again. However, when the Vista SP1 installed itself, it apparently updated the SigmaTel driver without possibility to rollback.
To test if the problem is in driver conflict, I unistalled VOIP321 driver and ST audio started to work. Then I installed the VOIP321, and this time I couldn't get it to work. So, I decided to look for an older driver for the SigmaTel, which was working fine with VOIP. So, I came across the following driver, which I installed (SigmaTel driver).
After rebooting the VOIP321 started to work, but ST did not:( So, I just pressed the 'rollback' for the ST driver again, restarted computer after rollback and now all drivers work.

OK, all this driver behaviour does not make much sense to me and I do not know why it all works now, but maybe it will help someone else.

IGNORE ALL OTHER SOLUTIONS AS THEY DO NOT WORK. oNLY SOLUTION IS TO INSTALL A USB CONTROLLER WITH 6212L VIA CHIPSET. CAN BE BOUGHT FOR NOTHING ON EBAY.

YOU ARE WASTING YOUR TIME ON TRYING ANY OTHER SOLUTION.

Having read this thread and tried almost everything, to no avail, can someone please advise exactly what I need to do get this freak'n phone to work on my acer aspire 5520 laptop running vista?

Is there anyone out there that totally, utterly, knows their stuff and how to help clueless people like me?

I must say, being new to skype and voip, it's such a shame this has cost me $ and time and I still can't get this to work

Pretty much the same as the opening post, it just doesn't seem to want to pick up the new driver from philips. uninstall, reinstall, swear, cry, uninstall, try again, consider seeing how far the handsets will fly, asnd still no joy.