Help - Search - Members - Calendar
Full Version: Skype toolbar for IE 7 still crashes
Skype Community > English > Products > Toolbars
Pages: 1, 2
Rafiella
Hi,

I've installed Skype 3.0.0.198 and also Skype toolbar IE add-in. Every time I try to open a link (IE 7 final is my default browser on Windows XP Pro SP2) IE crashes with error message pointed to skype~1.dll problems.
Is there any fix or suggestion to go around that bug? There are a lot of posts in Microsoft IE discussion groups’ about that problem but the only suggestion is to turn to Skype support.

Thanks in advanced
Rafiella
Peter Kalmström
Hi Rafiella,
Thank you for reporting this problem. We have not had any other reports in this forum or to our support about this so I am glad we heard of it.
Regretfully we are unable to reproduce the problem you are descibing (otherwise we would never have released it). Is there anything out of the ordinary with your IE or anything else that could give us a clue?

We do apologize for the trouble!
Rafiella
QUOTE(Peter Kalmström @ Sat Dec 23 2006, 22:21) [snapback]335120[/snapback]

Hi Rafiella,
Thank you for reporting this problem. We have not had any other reports in this forum or to our support about this so I am glad we heard of it.
Regretfully we are unable to reproduce the problem you are descibing (otherwise we would never have released it). Is there anything out of the ordinary with your IE or anything else that could give us a clue?

We do apologize for the trouble!


Hi Peter,
First of all I would say Merry Christmas to all Skype team. MAY YOU HAVE A BLESSED HOLIDAY FULL OF JOY AND MEMORIES IN THE MAKING!
Speaking about IE toolbar add-in I just can describe the situations of IE crashes. It mainly happened when I try to click on a web link in a mail body mail at clients like Windows Live mail Desktop or Outlook 2007. In case it’s a good idea I can install again add-in and send you more details about error description or reproduce the situation on my son PC with Windows XP Pro 64 bit and IE 7.
Have nice holidays,
Rafiella
Peter Kalmström
Hi Rafiella
Thank you very much - for those kind words. The same goes right back to you :-)
We would very much appreciate any more details you can get us.
jannadem
I have similar problem since I updated to Skype 3.0.
I received Christmas gift Skype phone. After updating to 3.0 the IE 7 consistantly crashed when I clicked IE close button. I returned the phone and reverted to previous version of Skype and evrything was OK. Now I bought D-Link to be used between regular phone and Skype, which works OK but the IE crashes drive me crazy. It is exactly like before, so it must be the latest Skype version.

It is very enoying and frustrating. I might have open several IE tabs (windows) and when I close, let's say an image window or Help file, which was part of IE then IE crashes and all tabs are gone. This happens all the time.

I attached Dump file which is automatically sent to MS if this would help to resolve this situation. Could you do something about this, please?

Thanks
Jan
sal588
I am having the same problem its the tool var and or the number highlighting button. with IE7. what it does is this. IE7 can open multiple windows in the same browser window. but if i open a seperate window and try closing it . it gives me the same error the other user had and shuts everything down for me . IT GETS very anooying. i couldnt shut any IE windows down without fearing that it shuts ALL windows down completly .. hope you fix this.
webado
Happy New Year everybody. hi.png

First off I have no clue how I ended up with the IE add-on for phone numbers. Something got installed when I wanted to contact somebody else on skype using a skype link for their profile in a VBulletin forum.

But it looked like a cool featire, so I kept it. I think it kicked out another of my toolbars though when it got installed. I'll have to look into it.

Now however I just ran into a weird problem. I was in IE7, viewing the source code of what appeared (and was in fact) an empty web page. Yet I was seeing the source code of some Skype related html application, with links to files on my own HD, in My Documents I think. I freaked out. I went to Firefox and I verified that that same web page I was looking at and its source code were totally blank.

Therefore there is something in the IE7 Skype add-in that decides (arbitrarily perhaps) to bring in source code from some html page stored on my machine, something to do with Skype. I've not identified which document that is, but it rather feels like it's almost like some nasty spyware. I hate using that term, mind you, but how else can I describe what is happening?

I'll disable this add-in, uninstall it if I have to. But I'd really like to get to the bottom of it soon. Is it a bug? is it a feature? (if it's a feature, it's nasty).

I'll be waiting for replies to this puzzle.
Svenja Langholdt
Hi everybody, I had the smeproblem when updating to IE7: When I wanted toclose IE, I received message that IE hadnoticed problem. I reported to Microsoft and got the advice to update he Yahoo! Toolbar. I hope that will help you.

Best regards

Svenja Langholdt
Peter Kalmström
Hi everyone,
Quite a few questions in here, I apologize for not answering earlier.
  1. IE7 crashes: We are unable to reproduce this problem and we have actually been testing with IE7 since beta 1. If you could please ensure that you have the latest updates for IE7 AND the latest version of the Skype 3.0 gold versions. Any additional detail you can give us regarding when it crashes it greatly appreciated.
  2. Installation path: The plug-in installation is done as an opt-out. The final wizard screens informs informs you that a plug-in to IE or Firefox will be installs you and gives you the option to de-select. The process is somwhat different if you are upgrading or if you have actively un-installed the plug-in before but in all cases the user will be in control of the process, of course.
  3. HTML changes: As webado noted above the IE plugin does change the html of the web pages you are browsing. It changes any phone numbers found so that the user can click on the phone number to make a SkypeOut call. This is indeed the main feature and if you don't like it it is very easy to disable directly from the toolbar or un-install from the Windows Control panel. We are hoping that you like the feature and allow it to help you make calls easily.

Happy New Year to everyone!!!
jannadem
QUOTE(jannadem @ Mon Jan 1 2007, 23:40) [snapback]338310[/snapback]

I have similar problem since I updated to Skype 3.0.
I received Christmas gift Skype phone. After updating to 3.0 the IE 7 consistantly crashed when I clicked IE close button. I returned the phone and reverted to previous version of Skype and evrything was OK. Now I bought D-Link to be used between regular phone and Skype, which works OK but the IE crashes drive me crazy. It is exactly like before, so it must be the latest Skype version.

It is very enoying and frustrating. I might have open several IE tabs (windows) and when I close, let's say an image window or Help file, which was part of IE then IE crashes and all tabs are gone. This happens all the time.

I attached Dump file which is automatically sent to MS if this would help to resolve this situation. Could you do something about this, please?

Thanks
Jan


I found the solution: After several weeks of extreme frustration with consistant and continual crashes of IE 7, when page was closed or survey was sent. I went to control panel Remove Programs and removed Skype toolbar for IE 7. The swearing is over. No more IE crashes.

QUOTE(Peter Kalmström @ Fri Jan 5 2007, 12:31) [snapback]339853[/snapback]

Hi everyone,
Quite a few questions in here, I apologize for not answering earlier.
  1. IE7 crashes: We are unable to reproduce this problem and we have actually been testing with IE7 since beta 1. If you could please ensure that you have the latest updates for IE7 AND the latest version of the Skype 3.0 gold versions. Any additional detail you can give us regarding when it crashes it greatly appreciated.
  2. Installation path: The plug-in installation is done as an opt-out. The final wizard screens informs informs you that a plug-in to IE or Firefox will be installs you and gives you the option to de-select. The process is somwhat different if you are upgrading or if you have actively un-installed the plug-in before but in all cases the user will be in control of the process, of course.
  3. HTML changes: As webado noted above the IE plugin does change the html of the web pages you are browsing. It changes any phone numbers found so that the user can click on the phone number to make a SkypeOut call. This is indeed the main feature and if you don't like it it is very easy to disable directly from the toolbar or un-install from the Windows Control panel. We are hoping that you like the feature and allow it to help you make calls easily.
Happy New Year to everyone!!!


I found the solution: After several weeks of extreme frustration with consistant and continual crashes of IE 7, when page was closed or survey was sent. I went to control panel Remove Programs and removed Skype toolbar for IE 7. The swearing is over. No more IE crashes.
jannadem
QUOTE(Peter Kalmström @ Fri Jan 5 2007, 12:31) [snapback]339853[/snapback]

Hi everyone,
Quite a few questions in here, I apologize for not answering earlier.
  1. IE7 crashes: We are unable to reproduce this problem and we have actually been testing with IE7 since beta 1. If you could please ensure that you have the latest updates for IE7 AND the latest version of the Skype 3.0 gold versions. Any additional detail you can give us regarding when it crashes it greatly appreciated.
  2. Installation path: The plug-in installation is done as an opt-out. The final wizard screens informs informs you that a plug-in to IE or Firefox will be installs you and gives you the option to de-select. The process is somwhat different if you are upgrading or if you have actively un-installed the plug-in before but in all cases the user will be in control of the process, of course.
  3. HTML changes: As webado noted above the IE plugin does change the html of the web pages you are browsing. It changes any phone numbers found so that the user can click on the phone number to make a SkypeOut call. This is indeed the main feature and if you don't like it it is very easy to disable directly from the toolbar or un-install from the Windows Control panel. We are hoping that you like the feature and allow it to help you make calls easily.
Happy New Year to everyone!!!


Hi Petr,
I sent my solution to Skype and received the email stating that Skype know about this problem and that they are working on solution. I see some contradictions, because you are stating that Skype cannot reproduce this problem. Here is what I received from Skype:

Hello Jan,

Thank you for contacting Skype Support.

This error is known by our development team and will be resolved in a future release of Skype.
Stay tuned on http://www.skype.com/download for updates and to get the latest Skype version.

We apologize for the inconvenience

Best regards,

Ekaterina M.
Skype Support

Visit www.skype.com for latest news, updates and tips.

--- Original Message ---
From: Jan Nademlejnsky <jannadem@shaw.ca>
Received: 07.01.2007 2:36:47 GMT Standard Time (GMT - 0:00 )
To: jannadem@shaw.ca, 'Siong - Skype Support' <support@skype.net>
Subject: RE: GQW: Skype 3.0 and IE 7 Crush

I found the solution:

After several weeks of extreme frustration with consistent and continual
crashes of IE 7, when page was closed or survey was sent. I went to control
panel Remove Programs and removed Skype toolbar for IE 7. The swearing is
over. No more IE crashes.

Jan

maxfarid
I am having the same problem
and I cannot find Skype toolbar for IE 7 in the add/remove programs.
Can any one help.

Thank you all.
Kiwi Boy
Hi, I don't crash out of Skype with IE 7 although I do notice that the 'hot link' phone numbers that are imbedded in web pages are now broken links in IE7. Is this a known issue or is it something on my system ?

Best wishes.
Peter Kalmström
QUOTE(maxfarid @ Sun Jan 7 2007, 22:59) [snapback]340904[/snapback]

... I cannot find Skype toolbar for IE 7 in the add/remove programs.


Hi Max,
I apologize for this problem. The entry in Add/Remove programs that you are looking for is either :
IPB Image

or

IPB Image

depending on which version of the Skype Web software you have. For a clarification of the differences between the two flavors - please see this post: http://forum.skype.com/index.php?showtopic=67919

QUOTE(Kiwi Boy @ Mon Jan 8 2007, 02:38) [snapback]340972[/snapback]

Hi, I don't crash out of Skype with IE 7 although I do notice that the 'hot link' phone numbers that are imbedded in web pages are now broken links in IE7. Is this a known issue or is it something on my system ?

Best wishes.


Hi Kiwi Boy,
Could you please:
  1. Check that you have the latest version of Skype and IE
  2. Describe the 'broken links' problem with more details




QUOTE(jannadem @ Sun Jan 7 2007, 18:16) [snapback]340771[/snapback]

... I see some contradictions ...


Hi Jan,
Actually there is no contradictions. Yes, I am sorry to say that we have have heard reports of IE7 crashing before. We are doing everything we can to fix this.
However, what we cannot do is reproduce the problem on our computers or in a lab environment. That is why I am asking for more details about your configuration. Since only a small subset of users experience this problem there must be something different in your servicepacks, security settings, language options, Skype version, other add-ons. We are doing all we can to fix this problem, and again, we apologize for the trouble.
LVKen7
I HAD TO UNINSTALL THE ADD ON'S TO IE 7.
MY PUTER KEPT RESTARTING.

WILL YOU LET US KNOW WHEN IT IS FIXED?
[b]
QUOTE(Peter Kalmström @ Sat Dec 23 2006, 22:21) [snapback]335120[/snapback]

Hi Rafiella,
Thank you for reporting this problem. We have not had any other reports in this forum or to our support about this so I am glad we heard of it.
Regretfully we are unable to reproduce the problem you are descibing (otherwise we would never have released it). Is there anything out of the ordinary with your IE or anything else that could give us a clue?

We do apologize for the trouble!



I HAD TO UNINSTALL THE ADD ON'S TO IE 7.
MY PUTER KEPT RESTARTING.

WILL YOU LET US KNOW WHEN IT IS FIXED?
[b]
QUOTE(Peter Kalmström @ Sat Dec 23 2006, 22:21) [snapback]335120[/snapback]

Hi Rafiella,
Thank you for reporting this problem. We have not had any other reports in this forum or to our support about this so I am glad we heard of it.
Regretfully we are unable to reproduce the problem you are descibing (otherwise we would never have released it). Is there anything out of the ordinary with your IE or anything else that could give us a clue?

We do apologize for the trouble!

Dreadneck
I keep having the same problem with IE7 version 7.0.5730.11 crashing when I close the browser window because of some conflict with with SkypeIEPlugin.dll version 2.2.0.65. Following is the error signature and exception information:

CODE
Error Signature
AppName: iexplore.exe     AppVer: 7.0.5730.11     ModName: skypei~1.dll
ModVer: 2.2.0.65     Offset: 0000622e

Exception Information
Code: 0xc0000005    Flags: 0x00000000
Record: 0x0000000000000000    Address:0x0000000001ff622e


Has any progress been made with this problem? Currently the only solution I have found is to Disable the add-on.
Mariea
Add me to the list of those who experience problems with IE7 crashing -- EVERY TIME I CLOSE OUT OF ANY WINDOW IN IE7, the whole thing crashes.

The first time I upgraded to IE7 (when it first came out), I had nothing but problems and was told that my security software (Norton products by Symantec) v. 2006 were not compatible with IE7 and that I would have to upgrade to Norton 2007. In addition, my college online informed us that their WebCT was not yet compatible with IE7 (I didn't have SKYPE at the time).

Since Internet Explorer is absolutely essential to my WebCT courses and since I was also unwilling to lose almost a full year's subscription to Norton and pay for an upgrade to Norton 2007, I rolled back to IE6. I had no further problems. All this took place late September 2006.

I purchased SKYPEOUT January 1st. A week later I downloaded the latest IE7 (Final version) from my online college WebCT as they said it was now fully compatible with their WebCt, so it should have been alright. However, EVERY TIME I CLOSED OUT OF ANY WINDOW IN IE7, the whole thing crashed again. I kept authorizing "Send this report" to Microsoft, but nothing was being corrected. It seemed like this happend hundreds of times -- and every single time -- for as long as I was using IE7. I put up with that crashing for about 4 or 5 days, then gave up and rolled back to IE6 AGAIN. Since rolling back I have NO MORE PROBLEMS with crashes! (And I'm using Skype.)

Personally, I think it's a Microsoft IE7 problem -- NOT a Skype problem -- because of all the problems I experienced with it last September 2006, prior to my use of Skpe.

However, I do encourage Skype to connect somehow with Microsoft and push them to get their act together!
Raul Liive
Can you all, who have this problem, list what other IE7 add-on's are you using.

It will help us to solve this problem.
LVKen7
QUOTE(Raul Liive @ Mon Jan 29 2007, 17:51) [snapback]351889[/snapback]

Can you all, who have this problem, list what other IE7 add-on's are you using.

It will help us to solve this problem.


The IE7 add-on's caused my computer to close IE.

Every time it happened
I WOULD send the error report.

It got so bad, I had to UNINstall the add-ons.

The problem ended.

Let me know when you think you have it fixed
and I will try it again, and report back to you.
Peter Kalmström
Which add-ons did you have installed before you uninstalled them?
Glamourfish
Hey All...seems like this could even be some kind of conflict with-in IE7 & having toolbars. I was having the same problems, so I unistalled Google Toolbar & now it seems to be resolved. Just thought I'd let you know...maybe start by uninstalling all toolbars....might just work
smile.png
Peter Kalmström
Hi,
Interesting - thanks for letting us know this!
Did you have the Google toolbar before installing the Skype plugin or did you get the Google toolbar with Skype?
Eric Ashby
QUOTE(Svenja Langholdt @ Fri Jan 5 2007, 10:35) [snapback]339824[/snapback]

Hi everybody, I had the smeproblem when updating to IE7: When I wanted toclose IE, I received message that IE hadnoticed problem. I reported to Microsoft and got the advice to update he Yahoo! Toolbar. I hope that will help you.

Best regards

Svenja Langholdt


Svenja,

Thank you for this tip to update Yahoo!Toolbar. It seems to resolve the problem of IE7 crashing when ever I closed a window. yes.png

Eric Ashby
Peter Kalmström
Hi Svenja and Eric,
Do you have any version numbers of the Yahoo toolbar (before the updates)? Would be very good to know which build could potentlially cause a conflict.
faq_sathish
QUOTE(Peter Kalmström @ Tue Jan 30 2007, 23:21) [snapback]352633[/snapback]

Which add-ons did you have installed before you uninstalled them?


i have installed skype 3.0.0.217 and IE 7. when i click on skyp add on button it throws error msg


"One or more of installed internet explorer Add-ons is not compatible with skype add-on. add-on has been disabled."
Peter Kalmström
Hi
Could you please let us know which other add-ons you have installed in IE? You can find out by going through Tools-Manage Add-ons.
LVKen7
Skype might be having the SAME PROBLEM.
====
Yesterday, I called MSoft Tech support -
Using IE7 whenever I "closed a tab" I would get an error message
that IE had a Problem and would shut down, and anything NOT saved would be lost".
Their solution - Delete ALL GOOGLE, and Yahoo Add-ons
like their toolbar's.

I did, and the PROBLEM STOPPED.

NOT Today in the RJ - James Coates article - page 2 -
"I'd start by using the Windows - Add or Remove - program to REMOVE ALL OF GOOGLE'S STUFF".
"If this fails, you should use the systems RESTORE UTILITY TO RESTORE THE COMPUTER to its condition before you installed those Google Utilities."

They - Google & Yahoo - have ONLY THEMSELVES TO BLAME.
They have made it IMPOSSIBLE FOR USERS TO CONTACT THEM.

How will this effect their advertising? when it becomes well known?
Today Google = GOOG = Stock price is = $462.25.
DOWN $3.68
52 week HIGH = $513.00

MSoft has a MONOPOLY -
EVERY PC IN THE WORLD THAT RUNS WINDOWS HAS Internet Explorer on it.
If you TRY to remove it
you get a message - if you remove this program your computer might not run.

Now if MSoft has added a Blocker for ANY GOOGLE OR YAHOO PROGRAM TO RUN ON A PC.
BOTH ARE DONE FOR.



QUOTE(Peter Kalmström @ Thu Feb 15 2007, 09:26) [snapback]359850[/snapback]

Hi
Could you please let us know which other add-ons you have installed in IE? You can find out by going through Tools-Manage Add-ons.


Yesterday, I called MSoft Tech support -
Using IE7 whenever I "closed a tab" I would get an error message
that IE had a Problem and would shut down, and anything NOT saved would be lost".
Their solution - Delete ALL GOOGLE, and Yahoo Add-ons
like their toolbar's.

I did, and the PROBLEM STOPPED.

NOT Today in the RJ - James Coates article - page 2 -
"I'd start by using the Windows - Add or Remove - program to REMOVE ALL OF GOOGLE'S STUFF".
"If this fails, you should use the systems RESTORE UTILITY TO RESTORE THE COMPUTER to its condition before you installed those Google Utilities."

They - Google & Yahoo - have ONLY THEMSELVES TO BLAME.
They have made it IMPOSSIBLE FOR USERS TO CONTACT THEM.

How will this effect their advertising? when it becomes well known?
Today Google = GOOG = Stock price is = $462.25.
DOWN $3.68
52 week HIGH = $513.00

MSoft has a MONOPOLY -
EVERY PC IN THE WORLD THAT RUNS WINDOWS HAS Internet Explorer on it.
If you TRY to remove it
you get a message - if you remove this program your computer might not run.

Now if MSoft has added a Blocker for ANY GOOGLE OR YAHOO PROGRAM TO RUN ON A PC.
BOTH ARE DONE FOR.



I posted this down below, but didn't want YOU to miss it.
================
Yesterday, I called MSoft Tech support -
Using IE7 whenever I "closed a tab" I would get an error message
that IE had a Problem and would shut down, and anything NOT saved would be lost".
Their solution - Delete ALL GOOGLE, and Yahoo Add-ons
like their toolbar's.

I did, and the PROBLEM STOPPED.

NOT Today in the RJ - James Coates article - page 2 -
"I'd start by using the Windows - Add or Remove - program to REMOVE ALL OF GOOGLE'S STUFF".
"If this fails, you should use the systems RESTORE UTILITY TO RESTORE THE COMPUTER to its condition before you installed those Google Utilities."

They - Google & Yahoo - have ONLY THEMSELVES TO BLAME.
They have made it IMPOSSIBLE FOR USERS TO CONTACT THEM.

How will this effect their advertising? when it becomes well known?
Today Google = GOOG = Stock price is = $462.25.
DOWN $3.68
52 week HIGH = $513.00

MSoft has a MONOPOLY -
EVERY PC IN THE WORLD THAT RUNS WINDOWS HAS Internet Explorer on it.
If you TRY to remove it
you get a message - if you remove this program your computer might not run.

Now if MSoft has added a Blocker for ANY GOOGLE OR YAHOO PROGRAM TO RUN ON A PC.
BOTH ARE DONE FOR.


QUOTE(Peter Kalmström @ Wed Jan 31 2007, 23:02) [snapback]353144[/snapback]

Hi,
Interesting - thanks for letting us know this!
Did you have the Google toolbar before installing the Skype plugin or did you get the Google toolbar with Skype?


sigpop
My colleague was experiencing the same problem. She would close one IE7 window, and she got the Send/Dont Send error. Then all of her IE windows that were open would close down.

She disabled the Skype plugin and the problem went away.

The only indication we had that Skype was involved with the problem was this part of the error dump:

AppName: iexplore.exe AppVer: 7.0.6000.16414 ModName: skypei~1.dll ModVer: 2.2.0.65 Offset: 00017f4d
Raul Liive
Sigpop can you please list all IE add-ons extra to Skype that you have installed.

This will help us to debug this issue further.
nickliki
QUOTE(Raul Liive @ Thu Mar 8 2007, 16:36) [snapback]369484[/snapback]

Sigpop can you please list all IE add-ons extra to Skype that you have installed.

This will help us to debug this issue further.

Hi to all.I want to say a great thanks to all of you for your great help!!!!!!!!I also had the same annoying problem with ie7!!My God for 4-5 days not only drived me crazy but.............!!Anyway after coming here and reading your posts i unistall the add-on for i.e 7 and oupsss problem just went away.Thank you all
Peter Kalmström
I am happy to reveal that we now have FINALLY identified the problem with IE7 and posted a fix (March 7th - I apologize for not posting about it here before).
After much diggint we found that the crashes were caused with a conflict with the Yahoo toolbar. Our most recent versions detect the presence of the Yahoo toolbar and no longer cause a crash.
Now we are working direclty with Yahoo to make sure our toolbar can co-exist in the future.
Again, thank you all for posting about your troubles and please accept my apologies for the inconvenience.
jeroen.straver
QUOTE(Peter Kalmström @ Sun Mar 25 2007, 12:35) [snapback]376109[/snapback]

I am happy to reveal that we now have FINALLY identified the problem with IE7 and posted a fix (March 7th - I apologize for not posting about it here before).
After much diggint we found that the crashes were caused with a conflict with the Yahoo toolbar. Our most recent versions detect the presence of the Yahoo toolbar and no longer cause a crash.
Now we are working direclty with Yahoo to make sure our toolbar can co-exist in the future.
Again, thank you all for posting about your troubles and please accept my apologies for the inconvenience.



Hi there,

Of course I've been suffering the same IE7 crashes as everybody above mentioned.
Otherwise I wouldn't be here.
And I'm glad that you guys at Skype "solved it" but (luckily) I'm not using the Yahoo toolbar or any other toolbar.

So I hate to break it to you people at Skype but the problem as mentioned still exists and is not solved.

If you need any hardware or software data please contact me, I'll be happy to provide it for you!

Best regards

Jeroen Straver
Peter Kalmström
Hi Jeroen,
I really appreciate that you broke it to us - crashing IE is the very last thing we want to do and we are doing everything we can to avoid it.

Please verify that you have the latest version of Skype, the Skype add-in for IE is distributed with the client. If you have previously un-installed the Skype add-in for IE you need to explicitly choose it in the Options dialog (first screen of the installer)
MariniCG
QUOTE(Peter Kalmström @ Mon Mar 26 2007, 09:50) [snapback]376467[/snapback]

Hi Jeroen,
I really appreciate that you broke it to us - crashing IE is the very last thing we want to do and we are doing everything we can to avoid it.

Please verify that you have the latest version of Skype, the Skype add-in for IE is distributed with the client. If you have previously un-installed the Skype add-in for IE you need to explicitly choose it in the Options dialog (first screen of the installer)


Hi Peter and everybody!

First of all, Hello From Brazil!

I read all messages in this topic and I'm in the same situation as Jeroen. I was using Skype 2.6 and after upgrade to 3.1.0.150 my IE7 (7.0.5730.11) starts to crash! I don't have any toolbar installed in my system and the error message always shows SKYPEI~1.dll as a problem.

After search into the forum, I read about the BETA version (3.2.0.53) and I installed....the problem remains :S

Best regards,
MariniCG
Bill Sparrow
I also get the crash.

AppName: iexplore.exe AppVer: 7.0.6000.16414 ModName: skypei~1.dll
ModVer: 2.2.0.75 Offset: 0001f5db

Steps needed to cause the crash...

Open at least three tabs, then close them one at a time. The sequence in which they are closed seems to sometimes have an effect.

If I have more than one IE window open (Window, as distinct from tab), only the instance that is active crashes, losing whatever tabs were open in that window. Other IE windows carry on working.

I have the Google toolbar, but not the Yahoo toolbar.
I have tried turning off the Google Toolbar (but not uninstalling it) to no effect.
I have Skype 3.1.0.144 and Skype toolbar 2.2.0.75
Is that the latest version of the Skype toolbar? The web page showing the toolbar update history has not been updated since 31.10.06 (version 2.1.0.18)
http://www.skype.com/download/skypewebtoolbar/changelog.html

I found something else that affected the problem. I noticed that opening a second tab caused the the Skype icon (and the Messenger icon which is to the right of it) to be pushed off the toolbar. So I opened three tabs, then unlocked the toolbar and dragged the handle left to regain the Skype and Messenger icons, then locked the toolbar again. This made the problem more difficult to provoke, but once I did manage to provoke it once, the problem was as frequent as ever.

Here is the list of "Add-ons currently loaded in Internet Explorer" obtained from Tools | Manage Addons | Enable or disable add-ons...

Adobe PDF Reader Link Helper
Diagnose Connection Problems...
Google
Google Toolbar Helper
Skype
Skype add-on (mastermind)
SSVHelper Class
Sun Java Console
Windows Messenger



KevlarSix
I disabled the Skype add-on (mastermind) and everything seems to be working fine.

IPB Image

By the way, since I disabled it, what does it do in the first place?



SlimPickns
QUOTE(Mariea @ Tue Jan 23 2007, 18:16) [snapback]349124[/snapback]

Personally, I think it's a Microsoft IE7 problem -- NOT a Skype problem -- because of all the problems I experienced with it last September 2006, prior to my use of Skpe.

However, I do encourage Skype to connect somehow with Microsoft and push them to get their act together!

There are tons of information in MS's Knowledgebase regarding software conflicts that occur when using IE7 (and their work-arounds). When IE7 was new, I had similar problems as described in this thread but they've long since been resolved. Each of us use our computers differently, so we each have a unique configuration. Whenever two running programs are trying to use the same resources simultaneously, there's bound to be a conflict. (Just because you're not using a particular program does not mean it isn't running.) I suggest spending some time in the Knowledgebase.
Anupam
[font=Arial][size=7] yes.png

I had the same problem and thankfully found the solution on the net.
Go to tools on IE 7. Open manage add ons and click enable or disable add ons.

Select skype add ons and disable it. The problem will dissapear

Cheers
ronr1999
I don't see disabling the Skype add-on as a fix !

I get this problem daily.

Here's the add-ons running:

Google
Google Toolbar Notifier BHO
Google Web Accelerator
Google Web Accelerator Helper
Skype
Skype add-on (mastermind)

--------------------------------

Any ideas ?
Grayson73
IE7 was crashing for me also with Skype 3.2. I disabled Skype add-on (mastermind) and no longer have any problems. What is this add-on for?

The other add-ins I have are:
Adobe PDF Reader Link Helper
Skype
Yahoo! IE Service Button
Yahoo! IE Suggest
Yahoo! Services
Yahoo! Toolbar
Yahoo! Toolbar Helper

Here are the crash details:

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16386
Application Timestamp: 4549b133
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 03e30ab6
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409
Anupam
Disable skype add on mastermind please yes.png wink.png

QUOTE(ronr1999 @ Fri Jun 8 2007, 18:11) [snapback]404111[/snapback]

I don't see disabling the Skype add-on as a fix !

I get this problem daily.

Here's the add-ons running:

Google
Google Toolbar Notifier BHO
Google Web Accelerator
Google Web Accelerator Helper
Skype
Skype add-on (mastermind)

--------------------------------

Any ideas ?

Peter Kalmström
Hi,
I apologize for the continuing trouble. Regretfully we still don't have a solution to this so for now I suggest the following:
  1. Update to the latest versions of IE (Windows update) and Skype - that seems to solve the problems in some cases
  2. Uninstall the add-on :-( That seems to solve the IE7 problem
  3. Contact me directly via Skype to get a debug version - we are trying to find the cause of the error
Peter Kalmström
Hi all,
Regretfully it seems that these IE crashes are still persisting.
Microsoft has contacted us and have let us know that they are receiving a large number of crash reports that are due to the Skype add-in for Internet Explorer. It seems that it is only affecting a small subset of the users, though and we are having problems reproducing the problems.
Thus I am now looking for volunteers to test our latest (un-released) debug version.
Please contact me directly via Skype (peter.kalmstrom.nu) to get that version. As soon as the problem is fixed we will of course release the fixed version to everyone.
I apologize for any trouble this has been causing and appreciate your help!
Atanu Banerjee
QUOTE(Peter Kalmström @ Tue Jun 19 2007, 18:13) [snapback]408437[/snapback]

Hi all,
Regretfully it seems that these IE crashes are still persisting.
Microsoft has contacted us and have let us know that they are receiving a large number of crash reports that are due to the Skype add-in for Internet Explorer. It seems that it is only affecting a small subset of the users, though and we are having problems reproducing the problems.
Thus I am now looking for volunteers to test our latest (un-released) debug version.
Please contact me directly via Skype (peter.kalmstrom.nu) to get that version. As soon as the problem is fixed we will of course release the fixed version to everyone.
I apologize for any trouble this has been causing and appreciate your help!


On my PC at home, IE7 crashes consistently when I have the Skype toolbar enabled, and does not crash when I disable it. I don't have to do anything special - just opening IE7 and closing it causes the crash with the Skype toolbar enabled.

BTW, here is the list of add-ons I have:

Currently disabled - Skype, Skype add-on (mastermind)

Currently enabled - AcroIEHlprObj Class (Adobe), CNisExtBho Class (Symantec), Fiddler, Google, Google Toolbar Helper, Google Toolbar Notifier BHO, HP view, HtmlDlgSafeHelper Class, IE Developer Toolbar, IE DevToolbar BHO, Permissions, Research Rights Management Add-on Help, Shockwave Flash Object (Adobe), SSVHelper Class sun.png, Sun Java Console, ViewerHelper Class, Windows Messenger, XML Dom Document (MS), Yahoo! IE Services Button, Yahoo! Services, Yahoo! Toolbar, Yahoo! Toolbar Helper

Hope this helps.

Thanks, Atanu
gala.rea
QUOTE(Atanu Banerjee @ Sun Jun 24 2007, 00:04) [snapback]410096[/snapback]

Currently disabled - Skype, Skype add-on (mastermind)

Thanks, Atanu


Hello ~

Kudos Atanu ... that is ALL that is required to stop the IE7 crashes, subsequent CPU slowdowns, etc.

No "CPU surgery" required ... merely a simple disabling of a Skype 3.2 feature.

Cheers!
Peter Kalmström
Hi all
As you can see from this thread we have had a lot of trouble reproducing and fixing these issues. However, now I think we are approaching a very good build that never ever crashes.
If you are having the IE crash and would like to help us test the very latest version, please try the attached file.
Please let me know the results if you decide to test it. Any help is much appreciated!

Update - this attachment is no longer available since the latest IE add-in is now incorporated with the Skype client. That applies to both the 3.2 and the 3.5.

If you are having problems you have the following options:
  1. Disable or un-install the Skype add-in for IE
  2. Contact me and send me the reports of what happens - we appreciate the help
Solana Beach
QUOTE(Peter Kalmström @ Thu Jun 28 2007, 15:50) [snapback]412101[/snapback]

Hi all
As you can see from this thread we have had a lot of trouble reproducing and fixing these issues. However, now I think we are approaching a very good build that never ever crashes.
If you are having the IE crash and would like to help us test the very latest version, please try the attached file.
Please let me know the results if you decide to test it. Any help is much appreciated!

[attachmentid=10200]



Hi Peter,

I just installed skype again today, have not been using it earlier on this machine XP-Pro SP2, IE7, and I have the same problem with the Skype add-on's.
Downloaded and installed the add-on installer but still the same problem...

Regards,
Jan
gala.rea
QUOTE(Solana Beach @ Thu Jun 28 2007, 22:13) [snapback]412319[/snapback]
Hi Peter,

I just installed skype again today, have not been using it earlier on this machine XP-Pro SP2, IE7, and I have the same problem with the Skype add-on's.
Downloaded and installed the add-on installer but still the same problem...

Regards,
Jan


Hello Peter ~

Two weeks ago, I manually removed the Skype add-on feature from Skype version 3.2.0.158 and all related challenges immediately subsided (no uninstalls were done).

About 6-hours ago, I installed your upgrade and ... so far, so good!

Cheers!
Peter Kalmström
Hi Gala.rea
I can't tell you how glad that makes me! bigsmile.png bigsmile.png

Please let me know right away if anything goes bad again!

QUOTE(Solana Beach @ Thu Jun 28 2007, 22:13) [snapback]412319[/snapback]

...
Downloaded and installed the add-on installer but still the same problem...

Regards,
Jan


Jan, please contact me on Skype right away. We are doing all we can to nail this problem and now I think we are finally getting close. If you can help us out by letting us know more about what goes wrong, that would be great!
gala.rea
QUOTE(Peter Kalmström @ Fri Jun 29 2007, 07:24) [snapback]412537[/snapback]
Hi Gala.rea
I can't tell you how glad that makes me! bigsmile.png bigsmile.png

Please let me know right away if anything goes bad again!


Hi again, Peter ~

A brief update after "working Skype and IE7 very hard" throughout the preceding 17 hours ...

The new patch is not quite as clean as removing the IE7 add-ons from version 3.2.0.158. For example, the processing speed really slows down with multiple (i.e. 5) windows open simultaneously while working in Skype / IE7 ~ sometimes almost requiring a reboot.

Related data: 2G of RAM on a new Vista Premium OS

Relative to the preceding add-ons however, it is vastly improved!

As I really push my software far beyond most computer users (adjusting defaults, customizing settings, etc.), please feel free to contact me for trial runs of future patch upgrades.

Well done, folks! wink.png
This is a "lo-fi" version of our main content. To view the full version with more information, formatting and images, please click here.