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Full Version: False Advertising?
Skype Community > English > Products > Payments, Billing, Skype Credit
yorganic
Wed Nov 22 2006, 21:30
I purchased some skype credit today bearing in mind Skype are offering 6 months free calls to landlines when you buy credit. Details of the offer here

But, I have just received the following email:

QUOTE
Hello yorganic,

We're terribly sorry, but we are unable to activate your free calls to UK landlines. This may have happened for a number of reasons:

If you paid with a credit card, this must have been issued in the UK.
The UK-issued credit card must also have a billing address within the UK.
While purchasing Skype Credit through our website, you need to be logged into the Skype software at the same time.


BUT.....

It was purchased with a credit card issued in the UK, and
The card does have a UK billing address
and I was logged into the Skype software at the time.

Please rectify before I refer you to the advertising standards commission.

thank you.
Paraveterinary
Wed Nov 22 2006, 22:21
QUOTE(yorganic @ Wed Nov 22 2006, 21:30) [snapback]322962[/snapback]
I have just received the following email:
BUT.....

Can you please PM me your username so I can forward to Staff?

Thank you,

Ike
johnmulti
Wed Nov 22 2006, 23:41
I also didn't get my free calls but not even an inacurate email!
yorganic
Thu Nov 23 2006, 10:07
QUOTE(Paraveterinary @ Wed Nov 22 2006, 22:21) [snapback]322990[/snapback]

[color=#000099]Can you please PM me your username so I can forward to Staff?


My username is well... my username here. If you know how to contact staff then your help would be appreciated.

Am also not impressed that the only way you can question the matter is via this forum and 12 hours later no response from staff.
Paraveterinary
Thu Nov 23 2006, 15:31
QUOTE(yorganic @ Thu Nov 23 2006, 10:07) [snapback]323136[/snapback]
Am also not impressed that the only way you can question the matter is via this forum and 12 hours later no response from staff.

Yorganic,

According to Skype's reccords you accidentally selected Uruguay (UY) instead of GB.
Please place a new order with the correct details.
Note that the promotion will be activated 72 hours after your purchase.

Ike
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