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Kev26
Hello mods.

As per the pinned post of Norman's regarding Block Accounts.

1. File a support request here:
https://support.skype.com/support_selection
--Done. Filed on the Oct 28th/2009. Got a response back the next day (very good) requesting to change my password and then email CSL2@skype.com with my username and confirming changed password. I completed this and emailed CSL2 on the 29th. No response since.

2. If, after 4 days your account is still blocked, post in this ''Payments'' section of the Forum and let me have the date you filed your support request so I can escalate your case.
--Here is the post, my account is still blocked. Again, support ticked raised on Oct 28th and emailed to CSL2 on the 29th.

3. Don't file more than one support request.
Multiple filings will delay a response to you.
--I have not filed more then one support request.

4. NEVER double post nor involve more than one Moderator.
This will only delay progress on your case
--I have not posted more then once or contacted any moderators.


Thanks for any help you can provide.

Kevin
Skype username - kevinr26
Kev26
Bump anyone?
Norman Musgrave
QUOTE (Kev26 @ Thu Nov 5 2009, 12:47)
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Thanks for any help you can provide.

Hello Kevin,
I seem to have missed your initial post.
Apologies for that.
I've escalated your case and requested a resolution as soon as possible.
If there are no significant security issues attached this should be on Monday or Tuesday [Nov 9th or10th].
Skype internal locater key SCOM-3255
Kev26
Thanks very much for your help Norman!
Norman Musgrave
QUOTE (Kev26 @ Sun Nov 8 2009, 20:42)
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Thanks very much for your help Norman!

You're welcome and I am pressing for an early resolution.
Kev26
Hi Norman. My account is still blocked as of now. Would you be able to provide any update?
Thanks again.
Norman Musgrave
QUOTE (Kev26 @ Thu Nov 12 2009, 12:39)
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Hi Norman. My account is still blocked as of now. Would you be able to provide any update?
Thanks again.

Hi Kevin,
I've asked for an urgent update.
Kev26
Thank you Norman. Your help is greatly appreciated.
Kev26
Hi Norman. Sorry to bother you but was there any update on my account?
Thank you.
Kev26
Hi Norman. I take it the Skype folks aren't getting back to you either on this?
Do I have any other options other then getting another account?

Thanks,
Kevin
Norman Musgrave
QUOTE (Kev26 @ Thu Nov 19 2009, 12:03)
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Hi Norman. I take it the Skype folks aren't getting back to you either on this?
Do I have any other options other then getting another account?

Hello Kevin,
I've just spoken with the Head of the relevant Department about your case.
He has advised me that the account is now unblocked.
Kev26
Hey Norman. Thank you so much!!! My account is back to active now. I really appreciate your help with this.

Kevin
Norman Musgrave
QUOTE (Kev26 @ Thu Nov 19 2009, 14:17)
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Hey Norman. Thank you so much!!! My account is back to active now. I really appreciate your help with this.

You're most welcome, Kevin.
I'm sorry it took so long to resolve.
Normally when I escalate a case it gets resolved quickly.
Skype has asked me to apologize to you for the inconvenience caused.
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