please submit your dxdiag file in this topic.

This post describes how to do that.

we tested VGN-CS31S/P with 4.1.0.179 and have following results:

Bluetooth Video,0x00200000,0,1,BtwVdpCapFilter.dll,6.02.0000.4100 - crashes
Bluetooth Video,0x00200000,0,1,BtwVdpCapFilter.dll,6.02.0000.4500 - crashes
Bluetooth Video,0x00200000,0,1,BtwVdpCapFilter.dll,6.02.0000.5800 - ok
Bluetooth Video,0x00200000,0,1,BtwVdpCapFilter.dll,6.02.0000.7600 - ok

it could happend you need to update your Bluetooth package.

Sony VAIO

If you have this problem then please contact our customer support. They are able to help you.

yes , i indeed face the same problem .Kindly advice me how to upgrade my bluetooth video.

Contact customer support for experimental build with VAIO fix

Hi, I've just found the same problem which is very frustrating given we use Skype to talk to our daughter in Australia. I've attached the diagnostic. I have tried reloading the latest version of Skype and now the program crashes whenever I try to view the video settings!! Help would be much appreciated.

Hi,

I have a Sony Vaio VGN-CS32GH and my skype version updated to 4.1.0.179. The problem i face is that i cannot make video calls. When i make, it says " Bluetooth video, Searching for connection". What could be the problem and how can i correct it. Help shall be highly appreciated

Cheers,
Nitin

See posting from Artyom. I contacted Customer Support and they sent me a link to download an experimental update which solved the problem for me.

Regards

VGN-AW15G/H

Video crashes.

Skype version 4.1.0.179

have the same problem, how can i get help with that?

same issue here, and my gf is pretty upset that i can see her but not back.

Hi,

I also face the same problem, the DxDiag file is attached.

Thank u..

have a job interview via skype tomorrow - everytime i open video or someone videos me windows shuts skype down. not sure what is happening? really need something sorted. thanks. as attatched