We need the forums because yo support tickets just Is not working.... this is my last month in skype if i continue with the issue....

I am waiting about 1 month to get an answer to my problem, sent a lot of emails and nothing... I'm unable to call to the only number I need to call in my suscription plan...the only reason to buy the xxxxxxx plan that i can't use.....

When will be my probleman be solved by the support team? i need a solution please?

Now, i buy skype credit (my fail) and when i call a number it doesn't ring... but my credit are charged... and noo, the rate is not the showed in http://www.skype.com/intl/es/prices/callra...USD#allRatesTab the rate is more expensive that call for a landline to mobile


Please, you sell voip services and the services need support...

thanks for providing us with exactly ZERO detail about your issue

I guess that's because you are expecting no help here, which is about all your post deserves in its current form

Should I expect help here? I'm waiting help and writing emails to skype support but nothing.

If u are a mod you should know what the use of MAYUS means, thanks u for that.

And now, if u or anybody in this forum want help me this number can help KMM2250923I15977L0KM

Thank you

no one here is obliged to help you with anything -- this is community support

so I would suggest that you start over and lose the attitude

good luck with your issue

Please advise what the problem is so we can assist.

Sorry Neil, You are right, i have nothing against you or anybody... I was upset..



First thank you for the Edit, I replace some text in the original message..sorry to you too...

Now, I have 2 problems, in my suscription i have unlimited calls to landlines, it works to call a lot of numbers but isn't working anymore to call to the most important number, it worked the last month but now that i paid the 3 month of suscription the call is "Connecting" all the time...I try call in various pc's and mobile devices but same thing...

Now, I bought some skype credit to personalize my number, and yesterday I call a mobile 2 times... the 2 times the other phone doesnt sound and I hang off the call... But in muy balance the 2 calls was disscounted and charged by 0:01 sec and 0:02 sec ... and the rate was more expensive that the actual presented in the prices section...

I`m no asking for money back o suscription cancelation, the only thing that i need is my service working please... If you can help me please...

The number in the email with support team is KMM2250923I15977L0KM...

Thank You!

Norman?? Neil?? Mr Skype??

Hello,
I can't help you unless and until you give me specific details.

1. Which Subscription? [exact name please].
2. Which number?
Which country?
3. Calls to where?
How much were you charged and what did you expect to pay?
Please advise.

1. Which Subscription?
Unlimited Country, Colombia
2. Which number?
+57 xxxxxx
3. Calls to where?
To mobile in Colombia, i expected to pay $0.114 but I pay 0.178 per minute... this is because the connection fee.... it should be more visible in the callrate page or have an * in the rates. This rate is expensive if u compare with call from you landline.

Thank You Norman.

Hello,
I've escalated your issue re the landline # and asked for it to be addressed as quickly as possible.
Skype locater key SCOM-3163
I've removed the # from your post as this is a public internet site.
[I have recorded it already].
1. Yes - you are correct.
It's because of the connection fee.
2. I agree and have asked for this to be done.
Thank you for bringing it to my attention.
3. You're welcome.

Thank You Norman!

I hope it works

my problem is still there.... 1 month and i can´t talk to the number i want for no reason...... ¿the solution? i bought a 12voip.com account from betamax and all is working fine ....i wrote to the customer service and in less than 12 hours i had a reply...in skype 2 months and 1 unuseful reply to download a new version of software

Thank you Norman for your try but the skype customer service is a big fail.. Just read the forum.. when 1.000 of people is having the same issue the problem is skype not the users..... no try your clients like noobs please...


I will continue using skype, but never in life will buy nothing here, i think you could say "is only one persons" but again, read the forum, is not only me...

Thank You