My account has been blocked despite having €8.12 in SkypeOut credit. I've submitted two support tickets but to no avail / no response. Does anyone have any ideas how I can get this re-enabled?

Thanks,
Wrangles

Hi,

Can you send me your account details via Private Message and I can have a look for you.

Andres

I have the same problem. My skype account was suddenly blocked without a single explanation. It seems that this is a common problem of skype as many users reported the same issues.

My skype id is thebigcollapse. Hope someof staff members could help. I still has more than $7 in my account.

HI,
I have had my account blocked since Monday 23-1-06. I have no idea why, have credit in my Skype Out Account and have sent many requests for assistance but had no reply!

Does anyone know how to re-activate my account or can any Skype Staff PLEASE respond to my requests for assistance!

UNFORTUNATLY AT THIS MOMENT I AM EXPERIENING THE SAME PROBLEM !!!

I HAD SENT SEVERAL MAIL TO THE SUPPORT TEAM AND STILL HAVE NO ANSWER IN MY MAIL BOX ! ( VERY WEAK SERVICE)

THIS IS WHY I CAME IN THIS FORUM ? I AM GLAD TO LEARN THAT I AM NOT THE ONLY ONE IN THIS CASE !!
IS THERE ANY SOLUTION ????


PLEASE HELP ! BEFORE I LEAVE SKYPE AND SEARCH FOR ALTERNATIVE TOO

Good news!
I sent an e-mail to Andres and he has rectified the problem with my Skype Out. It's a good job that I found this forum otherwise I would still be waiting to hear back from anyone at Skype using the 'Submit a request for Assistance' facility. Over 5 days without response!

It seems that my account was blocked because it was 'flagged for verification by mistake' whatever that means!

If anyone has a similar fault I would recommend e-mailing Andres as he rectified the problem quickly and efficiently.

Many thanks Andres, I can happily save money on my calls once again!

Hi Andres,

I've PM'd you my account details

Thanks,
Wrangles

Feb 1st and still no reply from Skype support. This customer service has got to be the worst I have ever experienced in my life. Skype are quite punctual at taking your money but if you have a problem you can forget about getting it fixed

Yours in disappointment,
Wrangles

Wrangles,
They took 2 weeks to get back to me from the actual Skype 'submit support request' but I sent an e-mail to Andres who un-blocked me last Saturday, so a mere 5 days!
Try the following e-mail: support@skype.com

Good luck and I understand the frustration! They will get back to you, just not in the 48 hours quoted!

Hi,
From a few days when I call I see info: "Skype Account blocked. Your Skype Account has been blocked. Click here for details". When I click on the link I see page http://www.skype.com/helloagain.html Sad

What can I do ? Where can I find information why my account was blocked ?

I have SkypeOut and about 1.46 PLN (0.47 Euro).

My skype name: iksiks

Regards
iksiks

[quote=iksiks]Hi,
From a few days when I call I see info: "Skype Account blocked. Your Skype Account has been blocked. Click here for details". When I click on the link I see page http://www.skype.com/helloagain.html Sad

What can I do ? Where can I find information why my account was blocked ?

I have SkypeOut and about 1.46 PLN (0.47 Euro).

My skype name: iksiks

Regards
iksiks[/quote]
I suggest that you e-mail Andress (You will see his name above)
He was very helpful. My account was blocked because of a security issue. Apparently I had used my card twice in the same day and this had flagged up a security risk and my account was blocked. They will get back to you but be warned that they take weeks not days! Good luck!
Jonny

Account total is over 1 Euro. Now is blocked :-(
Reggards.
sumadace

I have same problem. My account is blocked. I have over 10 euro and 30 euro gift certificates for my frends. Darek

I've suscribed yesterday and my account has been blocked despite having 6.71£ in SkypeOut credit .
When I try to call I get a message saying that i haven't any credit to call, and when i try to upgrade i'm told that i have the maximum credit available

I've submitted two support tickets but without any response. Does anyone have any ideas how I can get this enabled?


my account is tyson.beckford

My account has been blocked despite having €10.48 in SkypeOut credit and €30 of gift certificates. I've submitted two support tickets but to no avail / no response. Does anyone have any ideas how I can get this re-enabled? This is from 01.02.
my account is demanix

SumadaCe, Demanic, Tyson.Beckford,

It is probably related to the server issue of a Monday.
Please try to quit Skype from the taskbar and log on again.
You might need to do that more then once, though if you receive the specific message "blocked", please go here http://support.skype.com/?_a=tickets&_m=submit and submit a ticket to Billing/Payments with full details, Skype needs them to look into your problem. Note that a reply can take 2-4 working days.

Ike

I have same problem. My account is blocked. I have over 3,67 EUR. I call I see info: "Skype Account blocked. Your Skype Account has been blocked. Click here for details". When I click on the link I see page http://www.skype.com/helloagain.html and ..........??

Stefmal,

Please submit a help ticket as I suggested in my previous post.

Ike

Please help me my account is blocked right after i added credit to my account...and the support don't answer me for 4 days now...my account usernamr is : wishawisha.

Hello wisheey,

Your account is not blocked, there is an error indicating that there was a connection problem during the call or at call setup.

First please try to delete shared.xml as this causes an effective refresh in Skype's data traversal information.
The procedure is as follows:

* Close Skype

* Locate the shared.xml file:
C:Documents and SettingsYour Windows UsernameApplication DataSkypeshared.xml
(showing hidden folders and files has to be turned on)

* Delete shared.xml

* Start Skype (shared.xml will be recreated).


Also please make sure your firewall/router is configured in accordance to Skype's connection userguides available here:
http://www.skype.com/help/guides/firewall.html
If the problem persists, please contact your ISP (internet service provider) for further assistance.

Best regards
Laurence
Skype Customer Support

HI...laurence.wanitzke ,,,,i did what u said but it still gives me the same massage that the account is blocked...what can i do now ?

I received from skype support (ticket: DFA......)



I wrote email to skype@onet.pl and .... after 3 days my account unblocked :-) :-) :-)

THX for all !!!!!!!!!!!!!!!!!!!!!!!!!!

Regards
skype: iksiks

My account was blocked because my PayPal got locked because some jack*** double charged my account when I made an online purchase. PayPal initiated a fraud lockdown of my account to protect my funds and my Skype was restored when my PayPal was returned to it's unblocked state.

With no explanation

With no response from support

But this forum has given me hope :shock:

Before I leave Skype all alone and try a rival

I'm sure there's someone listening!

[quote=mosedat]With no response from support[/quote]

Please go hereand submit a ticket to Billing/Payments with full details, Skype needs them to look into your problem. Note that a reply can take 2-4 working days.

If you already sent a ticket more then 4 days ago, please report back and we will point to Skype Staff.

Ike[/color]

My account has been blocked again. I believ because of Skypes security issues. I tend to buy two lots of credit at the same time which I believe messes up te Skype System. Anyway, Andress was very efficient last time and I've e-mailed him so lets see what happens!

Good luck all!

Jonny

[quote=jonny internet]My account has been blocked again. I believ because of Skypes security issues. I tend to buy two lots of credit at the same time which I believe messes up te Skype System. Anyway, Andress was very efficient last time and I've e-mailed him so lets see what happens!

Good luck all!

Jonny[/quote]

It's now been un-blocked 7-3-06. Apparently there was a recall on my credit card although my card was authorised and my bank have confirmed that they did not ask for a recall. I've used paypal this time (With the same credit card) and that has authorised my credit. Let's se what happens! Andress was very helpful and efficient as always and un-blocked my account quickly. Many thans Andress!

Ditto a lot of the above. My Skype Out account has been giving me a 9403 error since Monday night (if not before). Since then two emails to customer support have yielded nothing.
I thought that Skype's PDA solution was the answer to my phone service needs, but if this is what there customer service is like I'm going to look elsewhere.

Paul,
E-mail Andress. He will help. You can e-mail him through this website.
(I still have not had the courtesy of a response from Skype despite sending a request to billing last Saturday)

Good luck!

Jonny :?

Paul and Jonny,

I will point to Skype Staff on Monday morning.

Ike

My account has been blocked too . I've submitted two support tickets but no response. Please i need to know when it will be enabled.

Thanks
Dalloula

[quote=paraveterinary]Paul and Jonny,

I will point to Skype Staff on Monday morning.

Ike

Thank you, I appreciate the help.

Paul and Jonny,

both accounts have been unblocked.

We apologise for the inconvenience

Best regards
Laurence
Skype Customer Support

Many thanks Lawrence!
I use Skype so much I have really missed it!

Jonny

Despite the fact I have sent several tickets regarding my blocked account (Error 9403), Skype has NOT contacted me yet. I use Skype as my primary mean of contact, through 2 different phone numbers, one in the U.S. and another in Brazil. I really urge somebody to at least provide me with some feedback, cause and solution for my problem.

Regards,
Rodrigo

[quote=rodriman]Despite the fact I have sent several tickets regarding my blocked account (Error 9403), Skype has NOT contacted me yet.[/quote]
Pointed to Skype.

Ike

Than you Ike...

Rodrigo

[b]

My account is blocked with U$ 2.74...

Skype did not recognise my claim then I claimed at Paypal. Skype punished me blocking my account.

Is there any possibility of releasing my account???

[b]
THEY DO NOT CARE!!!

I have a similiar problem for weeks and Skype never gave me feedback!!!!

Hi, Ike, Laurence.Wanitzke

my skype username is maqroll2005. I bought 10Euro traffic with online bank from Italy. I've received the confirmation email "our transaction has cleared, and your Skype order has been successfully completed.".

I can see my 10.00 Euro credit on upper left corner of Skype but when I try to telephone with skypeout I receive the message Error #9407 your account has been blocked.. I've reloaded skype, rebooted the machine but nothing happened.

I'm afraid the error depends from the fact that I call from Egypt (where I live, and the reason why I use skype to call back home) while the on-line bank I made the transaction from is Italian (as me...).

I've tried to submit a ticket but I'm redirected to a general support page.

Could you please assit me with this issue?

Thanks

s.

[quote=eduardosmelo][quote=rodriman]Despite the fact I have sent several tickets regarding my blocked account (Error 9403), Skype has NOT contacted me yet. I use Skype as my primary mean of contact, through 2 different phone numbers, one in the U.S. and another in Brazil. I really urge somebody to at least provide me with some feedback, cause and solution for my problem.

Regards,
Rodrigo[/quote]

[b]
THEY DO NOT CARE!!!

I have a similiar problem for weeks and Skype never gave me feedback!!!!



Still blocked!
Internal error #6521

Skype is deception.
www.inphonex.com is cheaper and really works!...

Hello,

accounts for "maqroll2005" and for "eduardosmelo" have been unblocked.

We apologise for the inconvenience

Best regards
Laurence
Skype Customer Support

My account has been blocked

login: zembowsky

Thanks

Hello,

Your account has been restricted because one of the purchases has been flagged for verification. Please contact Onet help desk at skype@onet.pl in order to solve this matter

Best regards
Laurence
Skype Customer Support

Please, please help-

My skype account "vsinaniyev" is locked. I have about $10 and used the service only a few times. Out of nowhere my account was locked. I have sent 3 requests to support over the last 3 days ----- and still NO response

:shock: :roll: :evil:

My account has been blocked due to "fraudulent charges" according to the message. However there were no fraudulent charges made, I only used my credit card twice on Skype. Otherwise I have been using my credit card for every-day purchases. I e-mailed customer services twice: first 3 weeks ago, second time about a week ago and got absolutely no answer. My account still has over $4 credit. I am about to totally give up on Skype and will try Yahoo's messenger with voice service which has similarly low rates to that of SkypeOut. In fact, their rates are a little bit cheaper in my case.

http://messenger.yahoo.com/win.php

I encourage every one frusrated with Skype inept customer service department to try an alternative servie. I don't think Skype will take notice unless real paying customers, like us, will head towards the exit en masse and go over to the competitors desk. Unfortunately, Skype leaves us with no other choice.

Aloha

Zoltan Szabo
Kailua, HI

[quote=zsakutca]My account has been blocked. I e-mailed customer services twice: first 3 weeks ago, second time about a week ago and got absolutely no answer.[/quote]

I will point to Skype Staff.

Ike

[quote=vsinaniyev]I have sent 3 requests to support over the last 3 days ----- and still NO response[/quote]

Replies can take 2-4 working days. If no reply on Tuesday, please report back.

Ike

Somebody got back to me with the following question
“Please expalin us the sudden changes in location.”

And I have sent the following response
“I am traveling on a business trip and this was the primary reason why I have signed up with Skype in the first place. Also, I believe that Skype determines location based on IP address range. Often, people use VPN (virtual private networks) to login onto their corporate networks and use internal systems, such as corporate exchange servers. VPNs changes client's IP address and client therefore may appear that he/she changes locations.

I would like to request a detailed explanation as to why my account was blocked after Skype has successfully processed my payment with paypal.”

[quote]Replies can take 2-4 working days. If no reply on Tuesday, please report back.

Ike[/quote]


Hello Ike,

It's Saturday today, May 6, and haven't heard from customer support yet. My account is still blocked.

Aloha

Zoltan