Hi All,

Thanks for any help.

I'm running skype 2.8 (new newest version) and also tried downloading the old version 2.7 to see if it fixed my problem but sadly it didn't.

I deleted all the library / user files that were associated with skype and restarted my computer. I've also done all the system apple OS updates including any quicktime ones.

Sadly, it still crashes on launch or when someone tried to phone me ect.

I'm attaching my most recent crash logs if they help?

Thanks so much in advance

Please enable logging.

Make sure you are on 2.8 hotfix (2.8.0.722) from here before posting any logs.

Then please reproduce the problem and upload all 3 Skype debug log files (lib log, ui log and trace log). Make sure you also upload the crash log from User/Library/Logs/CrashReporter.

Also let me know if you have any kind of external devices connected to your Mac.

Hi Dimitris,

Thanks for the reply! I've done my best and I think I've enabled the skype de bug logs!

I happen to be logged into skype on my second computer (another mac, that's working fabulously!) as I have to be on skype for work all day so I hope that doesn't affect these logs, but if so, please ignore that if possible?

Anyhow, skype shuts down before it even really ever launches now. It used to be ok until someone called or partially through a conversation.

I'm most certainly on the most recent version that you mentioned.. promise!

And as far as external connections to my computer.. there is nothing directly attached. Though, we do run off airport extreme and express and have a HD and Printer hooked up to that.

Sorry, hope this helps! THanks so much! Please let me know if I've done anything wrong!

I have the same problem (also OS X 10.5.8). Just downloaded and joined today, so SW is up to date. Was fine until I shut down the program and tried to start it again. Then the icon in the dock just hopped up and down a few times and then stopped, with no dot underneath to indicate it was running. Also did not start up automatically when I rebooted. Same issue (icon just hopped up and down a few times). I re-downloaded and re-installed the SW, but what happens next time...

Skype-related Console messages:

9/24/09 7:39:30 PM [0x0-0x16016].com.skype.skype[198] Check 2 failed. Can't run Skype
9/24/09 7:40:00 PM [0x0-0x19019].com.skype.skype[216] Main starting with pid 216 parent pid 133
9/24/09 7:40:02 PM [0x0-0x19019].com.skype.skype[216] Check 2 failed. Can't run Skype
9/24/09 7:40:23 PM [0x0-0x1b01b].com.skype.skype[270] Main starting with pid 270 parent pid 133
9/24/09 7:40:25 PM [0x0-0x1b01b].com.skype.skype[270] Check 2 failed. Can't run Skype
9/24/09 7:40:54 PM [0x0-0x1c01c].com.skype.skype[275] Main starting with pid 275 parent pid 133
9/24/09 7:40:59 PM [0x0-0x1c01c].com.skype.skype[275] Check 2 failed. Can't run Skype
.....
9/24/09 7:52:10 PM Skype[326] SkypeApplication::init called
9/24/09 8:03:02 PM Skype[326] Multiple styles
9/24/09 8:03:47 PM Skype[326] handleVideoCaptureError
9/24/09 8:03:58 PM Skype[326] handleVideoCaptureError
9/24/09 8:04:51 PM Skype[326] Voicemail enabled

Hi Dimitris,

I posted my crash logs, does that help at all? Sorry to be a bother but I really need skype to work ASAP for work purposes! I also have quite a bit of credit hooked in...

THanks so much
Tamara

You forgot to attach the crash log.

Can you please reproduce one more time and attach all relevant files from same session?

The 3 Skype debug logs plus the crash log.

Hi Dimitri,
jus joined the chat because I experiencing the same crash problem. My OSX is different (10.4.11) but the crash characteristics are the same. i have found some suggestions in the web ( to install previous version, to delete the p.list, etc...) but it didn't work.
please find attached the full crash log.
Grateful if you could advise a suitable solution,
many thanks. EF

You are experiencing a totally different issue.

Your Skype is crashing because of this.

Hi Dimitris

Actually I did upload it in the skype.zip file in my second post however I just tried to re-download it and it didn't work? Can you not upload zip files here?

OH well, Im attaching here. Any help would be great. Thank you.

Tamara

Here is one from today just in case in RTF in case that helps?
THANKS!!!

Unfortunately you never uploaded any crash log.

Please look in the folder User/Library/Logs/CrashReporter

There should be many crash logs there.

Please attach all of them if possible (individually or zip them). If not, just the ones matching the date with the Skype debug logs you already attached.

This is the only way to investigate your issue.

Another victim of continuous crash on trying to launch skype since upgrading to snow leopard and skype 2.8.0.722

Hello,
My Skype works fine on Mac OS 10.5.9 untill I turn on the Airport. It happens automatically. Is there anything I can do to fix it?
Thanks in advance.
Felix

Hi...

I hope these are the right ones???
THANKS!!
Tamara

Dimitris, very kind. Many thanks. Case closed.

Enrico

Finally found this latest post. I'm having same problems, crashing before opening, although I managed to get 'one' message sent in skype chat, one time.

I've attached the user/thingymebob file _{(you can tell I'm technically challenged)} and the crash report to apple one as well.

Any suggestions to fix this would be appreciated

thanks

You need to enable logging and attach the 3 Skype debug log files plus the new crash log here.

There is no other way to find out why you have this problem.

Thanks for the information, I've downloaded the files, but what application do I need to open them with.. my mac is asking me to choose one after double clicking.
===============
ignore me I'm reading the wrong section in the help page!!

did I mention I am technically challenged
===============
Thanks
Diane

Ok, I've fallen at the FIRST hurdle

I've followed these instructions: "Mac OS = to enable skydebug logging, go to: macusername -> Library -> Application Support -> Skype and open shared.xml and enter after </Localnode> these lines"

In "Application Support" Folder - there is NO = Skype and open shared.xml

Oh dear, what next please?

thanks
Diane

Hi Dimitris

Im sorry, in your last reply I am not sure if you are speaking to me or the other people posting in this thread. I did try and upload the logs in the exact place you said. I have been through the steps to enable logging and I can see the logs.. they look like this (they are all zipped up in my post above):

Am I still doing something wrong or are you answering someone elses? Sorry but Im just trying to solve this already! I am reattaching the zip file here.

Thank you for all your help.

Tamara


Process: Skype [750]
Path: /Applications/Skype.app/Contents/MacOS/Skype
Identifier: com.skype.skype
Version: 2.8.0.722 (2.8.0.722)
Code Type: X86 (Native)
Parent Process: launchd [68]

Date/Time: 2009-09-30 12:52:01.321 -0700
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D22E6D06-B9D3-4528-B431-6330E716C4D6

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

with a bunch of jargon underneath.... that it won't let me post because it think it's emoticons.

Hi guys,
I got exactly the same problem as Tamara!
Is there any quick fix for this? And I bloody need Skype or I am out of business!
HELP!!!
Antz

hi,
I tried everything. Getting desperate, is there any place to dw an older version. Looks like Skype 2.8 is bugging old Mac oS X prior to Leopard.
More infor on my system
System: Mac OS X 10.4.11
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version: 1.21f4

Yes, like Antzlima (below/above?), I would like to download the older version as that was working perfectly before this upgrade. Plus, as I don't have that 'skype' folder (or the 'shared.xml') how can you tell me how I get this current version to work?

thanks

Any HELP available at all please??

I don't have that skype folder" or the "shared.xml" file that your instructions give in order to send you crash data/info -


So What Now?

Also - (and I don't think it's a coincidence) my adobe fireworks app now crashes on load too!!!! grrrrr

And if I could find an older version, would it now work?

in frustrated anticipation

regards
Diane

(seeking joy ... )

Hi Dimitris

I have FINALLY got to grips with finding all this log, debug stuff and followed all the necessary terminal instructions - and have attached a zip folder with hopefully, all the relevant files in there.

I hope from these that you are able to help resolve this issue - I really NEED skype to be working!!

thanks Diane

I have also uninstalled and re-installed the new skype version (couldn't find an older one)!

AND if of any use to anyone else found this app http://www.macupdate.com/info.php/id/25276/appcleaner to uninstall all skype files before reinstalling.

Hi Dimitris

Just to let you know that my issues have NOW BEEN RESOLVED

No idea what downloading the new skype version did, but (it) messed up my fireworks app, and after reporting that crashing to adobe, they updated something or other (technical term for I have no idea what) and after a restart, fireworks AND SKYPE worked perfectly.

I'm back online with skype, back using fireworks....and

now I have found that joy you're fond of

Hello Dimitris:
3 days ago I updated my Skype client for the Mac (10.5. from ver 2.7x that was running flawlessly to version 2.8.0.722 (2.8.0.722). Every time I try to launch the application it hangs and when I right click on the app icon in the task bar "Application not responding" is the message. This is very annoying and is costing me a lot now in phone charges to Europe and time lost.

I have attached the log sent to Apple. There are no Skype-specific logs in my user directory and none that are dated at or after I did the Skype application update.

• I have trashed the application ver 2.7x from my application folder
• I have trashed my application preference file from my user directory
• I have trashed my Skype Application Support information from my user directory

Please, is this a known issue and what can I do to get up and running? Is there a way to download ver 2.7 x that works for the Mac.

Thanks

Hello: I enabled logging per online instructions and am attaching these files.

Thanks,

Hi Dimitris,

I didn't get a response to my last post and it's getting quite important. Please look back for the logs and I'll re-paste here. THANKS,

Hi Dimitris

Im sorry, in your last reply I am not sure if you are speaking to me or the other people posting in this thread. I did try and upload the logs in the exact place you said. I have been through the steps to enable logging and I can see the logs.. they look like this (they are all zipped up in my post above):

Am I still doing something wrong or are you answering someone elses? Sorry but Im just trying to solve this already! I am reattaching the zip file here.

Thank you for all your help.

Tamara


Process: Skype [750]
Path: /Applications/Skype.app/Contents/MacOS/Skype
Identifier: com.skype.skype
Version: 2.8.0.722 (2.8.0.722)
Code Type: X86 (Native)
Parent Process: launchd [68]

Date/Time: 2009-09-30 12:52:01.321 -0700
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: D22E6D06-B9D3-4528-B431-6330E716C4D6

Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0

with a bunch of jargon underneath.... that it won't let me post because it think it's emoticons.
Attached File(s)
skype_crash_logs.zip ( 185.43K ) Number of downloads: 0

The same thing has been happening to me for months now. I cant figure it out. I've reinstalled, doesn't work. Skype opens and logs in fine, but as soon as i click on anything it crashes.

I'm running a mac book pro, and have a desktop g4. both on 10.5.8 and that same thing happens on both of them... so frustrating!!! do i need to delete some preferences or something that i dont know of??

i tried downloading appcleaner from 2 places, and my laptop says its not recognized and wont open the dmg file.

i'm attaching the crash report. please help? any suggestions??

I finally got Appcleaner to open, used that, reinstalled skype and the same thing happens. ??? im attaching the new error log.

i tried to get the shared xml file, but its asking me to get a trial version of adobe, to open it, and i dont want to click on that... and im kind of confused as to why that is even popping up... what does adobe have to do with my skype logs?

HELP! i have a phone interview to do in a couple days and need to use my Skype!

just tried to install an older version, same thing happens.
also i just tested....the skype test call work on both versions... but no chat. weird?

Hello Dimitris:

Is there a number I can call? I have a lot of credit with skype and if I can't get it working I need a refund. But Ideally I need more support so I can fix the problem. I haven't heard back from you in a week and I really need to get this working.

I did upload the log files and have posted twice since. If I am doing something else wrong, please let me know but I am sure I have loaded and posted them.

Tamara

here are 3 fresh new skype error logs. thx for ANY HELP!

I also can't launch Skype since the 2.8 update. The dock icon jumps a few times and then nothing happens.

I tried uninstalling Skype using AppCleaner, re-downloading and re-installing Skype (2.8.0.722). It still doesn't launch.

Mac OS X 10.5.8
Skype 2.8.0.722

Konsole says:
19.10.09 00:24:52 [0x0-0x40040].com.skype.skype[753] Main starting with pid 753 parent pid 482
19.10.09 00:24:53 [0x0-0x40040].com.skype.skype[753] Check 2 failed. Can't run Skype

I tried enabling Skype logging as it is described in the link in the second or third post, but Skype doesn't create log files since it doesn't even launch.

I'll get back to my Time Machine disk tomorrow and will then try to go back to Skype 2.7 to see if that works.

Hi everybody,
i am facing the same king of problem. i think i tryed any of the solutions Dimitris suggested but it seems it's not solving the problem. I am unable to use skype since it crashes all the time just after login or if not, just before the first chat.
I posted my logs, hope it can help someone to do a diagnostic :-)

thanks

I just downgraded to 2.7 from my Time Machine backup. Now I can launch it again, and it also does logging now. I hope that the bug will be fixed until the next version.

2.8.0.438 ( BETA) on Mac OS 10.5.8 Macbook pro

Hi folks

Having similar problem.Reinstalled Skype 2.8.0.438 after updated 2.8.0.722 version crashed on launching and have found it ( 2.8.0.438) freezes often and will not enable me to quit active chat box ( cant X out of it!) I have also noticed that sometimes the application doesn't fully render on screen.When clicking some Contacts in the contact list window they fail to respond with a drop down.
When on a call I don't have any issues.

As this is becomming a serious and common problem,rather than chasing down more crash logs I was wondering if there is a fix on the way??

I was running Skype 2.8.0.722 (13495) under OS 10.6.1 and I had exactly the same problem (a couple of bounces in the Dock and then nothing) with "Check 2 failed. Can't run Skype" shown in the Console log. For me, downloading and re-installing the same version of the app fixed my problem. I assume something in the app package must have become corrupt.

Note that before I fixed my problem, I did enable Skype debug logging as suggested earlier in the thread, but the app never got far enough in the launch process to actually write out any logs. After I re-installed the app, logs were created.

Hi all I was running Skype 2.7 .(something) and saw the upgrade message to 2.8.0.722 stupidly I upgraded.

I don't necessarily crash during loading. However I have constant call drop outs. No matter whether I initiate the call or the other party does.

Skype will connect and for a period of time then call just disconnects. No matter how many times I try or other party tries to call me back the calls just won't connect.

This is very frustrating as I am continually having to quite Skype and then wait to log back into make the call.

I have removed Skype and reinstalled and the the problem remains.

I say to anyone with Mac 10.6.X don't use it..... it's woeful! Dreadful..... frustrating and very annoying...

Anyone use a similar product that is better?

Thanks
Ozcar

the same problem. here you are my only crash log.

Thanks

17" powerbook, PowerPC G4 (1.5), running Mac OS X 10.5.8 (9L31a) and Skype 2.8.0.659.

Skype was working just fine for months, then yesterday I upgraded my computer to OSX 10.5.8 & now Skype crashes when I try to open it. The beachball spins for a bit then it crashes.

I will try to attach all the necessary logs for you to help me. (Hope it works)

Fran

I fixed the problem by downloading and installing Skype 2.8.0.722. Now it's working. Hurray!

I got the same problem. Mac 10.5.8 with latest version of skype (downloaded just 10 min ago). Is there any official statement/solution to this problem?

cheers

No official statement/solution/reply, but my problem was fixed with Skype 2.8.0.722 .

Didn't get that on Skype site, but on download.cnet.com,

However, it looks like one of the earlier posters, Ozcarwylde, installed that version of Skype & that's when his problems started. So, go figure.....



Good luck

>> However, it looks like one of the earlier posters, Ozcarwylde, installed that version of Skype & that's when his problems started. So, go figure.....

Ozcarwylde could solve the problem by re-downloading and re-installing the same version. In my case, this did not help and I downgraded to 2.7 from my Time Machine backup. I guess I won't update again before 2.9 is out.

We have 5 mac-computers in our company. We have all different setups. Some are using snow leopard, some are using 10.5.8. Some have parallels installed. Some have photoshop. All are crashing. Have tried pretty much everything.
Seems like the problem is HUGE! When is there an update on the way?

Go figure...

11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432] Wed Nov 11 10:21:46 x10.local Skype[1432] <Error>: Corrupt JPEG data: 3128 extraneous bytes before marker 0xd9
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432]
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432] Wed Nov 11 10:21:46 x10.local Skype[1432] <Error>: Invalid JPEG file structure: missing SOS marker
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432]
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432] Wed Nov 11 10:21:46 x10.local Skype[1432] <Error>: Corrupt JPEG data: 3128 extraneous bytes before marker 0xd9
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432]
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432] Wed Nov 11 10:21:46 x10.local Skype[1432] <Error>: Invalid JPEG file structure: missing SOS marker
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432]
11/11/09 10:21:46 AM [0x0-0x39039].com.skype.skype[1432]
11/11/09 10:21:51 AM com.apple.launchd[127] ([0x0-0x39039].com.skype.skype[1432]) Exited abnormally: Abort trap

I have the same problem to..when I start a call skype 2.8 just crash.
Im using mac os x 10.4.11

I've been having the same problem, 2.8 and the previous vesion both crash at launch. I've discovered though that the problem goes away if I shut down Suitcase Fusion (12.1.7).

Now I'm off to see if an update of that software will solve the issue, because I need Suitcase.

Well, turns out that's a temporary fix. The problem is back today. Skype starts to load but always crashes when it's restoring open chats.

2009-11-13 14:13:48 Skype[23747] DEBUG Restore open chats

11/13/09 2:15:21 PM com.apple.launchd[100] ([0x0-0x13ae3ad].com.skype.skype[23779]) Exited abnormally: Abort trap

I have the same problem and I am on 10.5.8 . It crashes as soon as I dial a number and I can't even dial the skype test call without crashing. What has happened to this thread in the last 10 days. Is there any resolution?