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rick_hultz_
My last post here. I have been personal taken advantage that stand-by commentators seem to not understand. A lesson in genuine customer service is in order at Skype. I've used Skype since it began and supported the product heavily. I even contributed to a major Skype publication to help Skype. But when I was treated so disrespectfully and never helped by any customer service, I saw the other side of Skype. The side that is potentially very harmful to people who depend on their means of communication.

I find no honesty in beleagured disrespect and neglect of customers. And you don't even understand what REALLY upset me. Either nobody listened or nobody cared. I'm a business professional and know proper ethics, both technically and socially. I can honestly say Skype has neither from my experience.
muppetblaster_
You win some, you loose some.

Sorry to hear that you are upset, hope you find what you are looking for elsewhere. Bye bye!
farang_
[quote=muppetblaster]You win some, you loose [sic] some.

[/quote]
Well,...yes, that's life. But isn't it important to a company to understand why it's losing loyal customers?
skypenot_
I agreed that customers are the most important source of income. That's why we should respect and listen to our customers all the time.

We'll see if skype will soon be successful or not.

Btw, I won't use skype too after I used up all my credit unless the quality of it changes. I really regret I bought the credits.
muppetblaster_
[quote=farang]
Well,...yes, that's life. But isn't it important to a company to understand why it's losing loyal customers?[/quote]

Certainly, but I wouldn't call him a "loyal" customer after reading his post. It is also quite obvious [after doing a forum search] that this guy made a mistake and he is now trying to blame Skype.
tabano_
Yep. That's what I see aswell. Many of the complainers here should look in the first, if the malfunction of their skype version is really caused by skype itself, or if there is some tuning wrong in their PCs. Instead they cry here in the forum and easily blame skype.

I experienced often times users who simply play always at their PC settings without the exact idea about what they are doing. If then something doesen't work anymore, they start shouting at Microsoft, at their Admin, at everything exept themselves. If someone proof that it was their own mistake that the prog didn't work, they mostly disapear very quietly.

The same happens in this forum; people cry, shout and blame and if they find out, it was their own mistake, they simply stop posting/reporting.

Better and quite honest would be to inform the people who tried to help and/or give a little apologising for their fuss they made here.
jurgen
Not only that. I think we all should be aware that we are "Early Implementors". We are in the middle of something very dramatic with a huge effect on almost all societies. And such processes can/will get out of control.

Therefore, if you are about to use new technology early you need a high level of tollerance for failure. Right now, things are changing so quickly that even with the best will, a company and its infrastructure can't grow and adapt quickly enough to get everything right immediately.

Of course, once this gets more mature our expectation as a customer should increase too and some sort of preasure to provide better services is never wrong. But leaving Skype now might be a big mistake. One may be forced to return back at some point.....
gwaelod_
No company is perfect and boy anyone who has tried to deal with BT, CW and NTL knows that Skype ain't that bad.
tabano_
Yes, you're absolutely right. Anyway my experiences are that at most the americans pop up with a big mouth and serious blames agains Skype; maybe because they are used to a kind of allways and everywhere-support, like 911. They didn't learned to be polite and get their texting in an ojective way/manner.

It seems for me they do not know patiency and good manner. Also they seem to think that they cannot make mistakes; if something goes wrong, always the others are guilty; maybe therefore they want to be the sherriff of the planet, as their behaviour shows.

There is a very big atittude-difference between this and the other (german)Skype forums, where the good form of discussing is kept well up.
jurgen
Can't confirm your experience with Americans. What you describe is what I have seen on both sides of the big water.
tabano_
OK,you are a german, so you can read and understand. Please look here http://forum.meinskype.de/index.html, and here http://www.skype-forum.com/index

In theese forums you can see what I mean with 'the right behaviour' in a posting.
kevster
[quote=tabano]Yes, you're absolutely right. Anyway my experiences are that at most the americans pop up with a big mouth and serious blames agains Skype; maybe because they are used to a kind of allways and everywhere-support, like 911. They didn't learned to be polite and get their texting in an ojective way/manner.

It seems for me they do not know patiency and good manner. Also they seem to think that they cannot make mistakes; if something goes wrong, always the others are guilty; maybe therefore they want to be the sherriff of the planet, as their behaviour shows.

There is a very big atittude-difference between this and the other (german)Skype forums, where the good form of discussing is kept well up.[/quote]
Extreme racist twaddle, and completely off-topic.

Skype is not the "final solution" get over it.
arielitman_
[quote=rick_hultz]My last post here. I have been personal taken advantage that stand-by commentators seem to not understand. A lesson in genuine customer service is in order at Skype. I've used Skype since it began and supported the product heavily. I even contributed to a major Skype publication to help Skype. But when I was treated so disrespectfully and never helped by any customer service, I saw the other side of Skype. The side that is potentially very harmful to people who depend on their means of communication.

I find no honesty in beleagured disrespect and neglect of customers. And you don't even understand what REALLY upset me. Either nobody listened or nobody cared. I'm a business professional and know proper ethics, both technically and socially. I can honestly say Skype has neither from my experience.[/quote]

you are "leaving Skype".. I don't understand.. what does it mean to leave Skype.. Skype is not a marriage, not a country, not a religion, and not an ideology,, it is a telcom services company that does a few things well..
I assume that you use to feel loyalty to Skype, but I am sure you understand now that Skype is a business that needs to make money and it has no loyalty in return.. Do you actually expect real customer service for something that is virtually free? do you expect good service in return for fees of $0.01??? with a fee structure like Skype you should not expect them to give you any quality customer service... Use Skype for what it does best, and seek other services for other things that they do best.. Or, just stick with Ma Bell.. they are expensive, and have "government like" customer service.. smile.png
andrewdavidlong
There are so many posts from people who decide that a) there is a cheaper alternative to Skype or b) they have a gripe over the quality of the calls/IM or c) they cant get their money back or d) its fashionable to knock Skype.

If you are going to the side where the grass is greener - please tell us what you find and whether Skype is really that bad !! I am tired of these rants about poor Skype this and that - tell us how good is the opposition - what do they do which is good/bad.........funny how you never hear this !!

The friendly customer you had from your corner shop when you were young has gone. Nowadays you are often dealing with a faceless call centre with staff based in the east. I'm having problems with my broadband speed and despite paying money for the service - customer service is pretty poor.

Skype needs to look at how they process complaints - I am sure they are - but when your business model is largely built on free calls - it is difficult to justify the cost of building a large customer.

Final thought.........if you have had problems with customer services......ever tried to submit an expense claim to Skype :roll: ?
tabano_
@Skype Super User kevster

tabano wrote:
[quote]... my experiences are ... It seems for me ... very big atittude-difference between this and the other (german)Skype forums, where the good form of discussing is kept well up.[/quote]

got the message now, or do you have just probs with the word 'german'?

Think again. :wink:
gwaelod_
[quote=andrewdavidlong]There are so many posts from people who decide that a) there is a cheaper alternative to Skype or b) they have a gripe over the quality of the calls/IM or c) they cant get their money back or d) its fashionable to knock Skype.

If you are going to the side where the grass is greener - please tell us what you find and whether Skype is really that bad !! I am tired of these rants about poor Skype this and that - tell us how good is the opposition - what do they do which is good/bad.........funny how you never hear this !!

The friendly customer you had from your corner shop when you were young has gone. Nowadays you are often dealing with a faceless call centre with staff based in the east. I'm having problems with my broadband speed and despite paying money for the service - customer service is pretty poor.

Skype needs to look at how they process complaints - I am sure they are - but when your business model is largely built on free calls - it is difficult to justify the cost of building a large customer.

Final thought.........if you have had problems with customer services......ever tried to submit an expense claim to Skype :roll: ?[/quote]

Well said. A few whine on and on about Skype while i am sure many go about using it wiht no issues. Skype has grown beyond all imagination and I am sure this has brought customer service issues, what company which has grown as fast as they have hasn't had issues.

If you don't like Skype then piss of no need to tell everyone.
indaloman1959_
I have been using Sype for just three months, yes occasionally I have a bad connection, not often enough to moan about. Skype here in Spain is the only affordable option available to me as I have no landline. At 1.7 centimos a minute, I ll put up with the odd fault. Most of my problems seem to to be echo which we think is feedback from the PC speakers to the mic. so need to find a solution to that
gwaelod_
[quote=indaloman1959]Most of my problems seem to to be echo which we think is feedback from the PC speakers to the mic. so need to find a solution to that[/quote]

I has similar issues and bought a proper USB handset the 'cyberphone' and its been fine since. A headset is a cheaper option. My mate in SA used to use the mic and the echo to him was unbearable now he uses a headset not echo whatsoever.

http://accessories.skype.com/section?SID=d...580&secid=38893
tabano_
Same with me. I use Skype since August 04, to call my people in Germany for € 0.017 with a local IDD-call card I would pay € 0.19 per minute.

The quality is always OK and I experience very seldom some small quality loss, mostly on the side of the one I've called.

With the purchase of credits are no problems, I get answer from the support, if I raise a ticket, in an adequate time.

So, all in all - no probs at all bigsmile.png
hilariof_
[quote=tabano]Same with me. I use Skype since August 04, to call my people in Germany for € 0.017 with a local IDD-call card I would pay € 0.19 per minute.

The quality is always OK and I experience very seldom some small quality loss, mostly on the side of the one I've called.

With the purchase of credits are no problems, I get answer from the support, if I raise a ticket, in an adequate time.

So, all in all - no probs at all bigsmile.png[/quote]

I also use skype since april 2004 and I was one of the skypeOut beta testers.
But actually I have better solutions for callings landline.
Better solutions in price and quality.
One thing is SKYPE to SKYPE = great quality , another thing is SKYPEOUT actually very far to be the best. IMHO of course.

hilario.
andrewdavidlong
[quote=rick_hultz]My last post here. I have been personal taken advantage that stand-by commentators seem to not understand. A lesson in genuine customer service is in order at Skype. I've used Skype since it began and supported the product heavily. I even contributed to a major Skype publication to help Skype. But when I was treated so disrespectfully and never helped by any customer service, I saw the other side of Skype. The side that is potentially very harmful to people who depend on their means of communication.

I find no honesty in beleagured disrespect and neglect of customers. And you don't even understand what REALLY upset me. Either nobody listened or nobody cared. I'm a business professional and know proper ethics, both technically and socially. I can honestly say Skype has neither from my experience.[/quote]

Well I dont know what's upset you - but I wish you all the best in finding an alternative to Skype. Somewhere at the end of the rainbow.

A final thought.....spouting on about being a business professional doesn't make your opinion any more important than anyone else's. And saying you have proper ethics and Skype doesn't is another case of you blowing your own trumpet - I wouldn't have the nerve to say it even if I did have a inflated opinion about myself.

.....and a happy new year to you.
kevster
[quote=tabano]@Skype Super User kevster

tabano wrote:
[quote]... my experiences are ... It seems for me ... very big atittude-difference between this and the other (german)Skype forums, where the good form of discussing is kept well up.[/quote]

got the message now, or do you have just probs with the word 'german'?

Think again. :wink:[/quote]
Think (read) again yourself. Don't leave out the middle bit this time.

tabano wrote:
[quote]Yes, you're absolutely right. Anyway my experiences are that at most the americans pop up with a big mouth and serious blames agains Skype; maybe because they are used to a kind of allways and everywhere-support, like 911. They didn't learned to be polite and get their texting in an ojective way/manner.

It seems for me they do not know patiency and good manner. Also they seem to think that they cannot make mistakes; if something goes wrong, always the others are guilty; maybe therefore they want to be the sherriff of the planet, as their behaviour shows.

There is a very big atittude-difference between this and the other (german)Skype forums, where the good form of discussing is kept well up.[/quote]
tabano_
You still didn't get it. The sense of my posting was targeted to the behaviour of some people here, how they blame Skype and others for mostly their own faults. Some even like to mention allways their importance being a 'business member', wich they think makes them more important than other users.

As andrewdavidlong already mentionned "A final thought.....spouting on about being a business professional doesn't make your opinion any more important than anyone else's. And saying you have proper ethics and Skype doesn't is another case of you blowing your own trumpet - I wouldn't have the nerve to say it even if I did have a inflated opinion about myself. "

I used to write "in my opinion ... and ... it seems for me" wich shows my impressions.

I don't care if you sink your teeth firmly into a less meaningfull part of my posting and understand it (too simply) as "Extreme racist twaddle", wich gives me seriously the impression that you have some probs with the word 'german'. Do you really think, that I would live in an islamic country if I am a racist? (therefore I wrote "think twice")

But I'm also sure that a super user like you doesen't have the time to read with understanding hints, rather than reading posts on the fly, surfacely, picking out cues and react emotional blunt, like you done here. If the poster gives a reaction to your writing, it's a kind of inobedience.

to make it easier to understand what I was saying: I dislike it, if someone calls Skype a crook, or a company wich commits fraud, without neglecting any information about the terms, aswell the informations (emails) wich Skype give to uphold the proper funktions of their services.
As like here, another thread from the guy I reacted to http://forum.skype.com/viewtopic.php?t=417...der=asc&start=0

What is your problem? Wich kind of 'Skype super user' are you?

I'm just a non super user, just a normal one; I like Skype and have no probs with the system and Skype's service, wich makes me a kind of loyal to Skype; so why you shout out racist blabla, while another user obviously commit a hate campaign against Skype, e.g. "Anybody that changes your password without your consent should be sued. It's illegal isnt' it. They took our phones." in thread http://forum.skype.com/viewtopic.php?p=201...ghlight=#201237?
or the guy bball01 in his postings? Sample: http://forum.skype.com/viewtopic.php?p=200...ghlight=#200574

If I get the impression that more american fellas, than others use to misbehave here, or elswere in the world, it's still my impression and have nothing to do with racism.

It's too easy to wholesale germans with racists, because of a part, or bad time of the history. Many other countries had a dark time in their history aswell, some even worster than Germany.

I was born 1959, long after this nazishit; so why I have to accept if a blockhead try to put me in that corner?

Does the penny has dropped now?
andrewdavidlong
[quote=tabano]You still didn't get it. The sense of my posting was targeted to the behaviour of some people here, how they blame Skype and others for mostly their own faults. Some even like to mention allways their importance being a 'business member', wich they think makes them more important than other users.

As andrewdavidlong already mentionned "A final thought.....spouting on about being a business professional doesn't make your opinion any more important than anyone else's. And saying you have proper ethics and Skype doesn't is another case of you blowing your own trumpet - I wouldn't have the nerve to say it even if I did have a inflated opinion about myself. "

I used to write "in my opinion ... and ... it seems for me" wich shows my impressions.

I don't care if you sink your teeth firmly into a less meaningfull part of my posting and understand it (too simply) as "Extreme racist twaddle", wich gives me seriously the impression that you have some probs with the word 'german'. Do you really think, that I would live in an islamic country if I am a racist? (therefore I wrote "think twice")

But I'm also sure that a super user like you doesen't have the time to read with understanding hints, rather than reading posts on the fly, surfacely, picking out cues and react emotional blunt, like you done here. If the poster gives a reaction to your writing, it's a kind of inobedience.

to make it easier to understand what I was saying: I dislike it, if someone calls Skype a crook, or a company wich commits fraud, without neglecting any information about the terms, aswell the informations (emails) wich Skype give to uphold the proper funktions of their services.
As like here, another thread from the guy I reacted to http://forum.skype.com/viewtopic.php?t=417...der=asc&start=0

What is your problem? Wich kind of 'Skype super user' are you?

I'm just a non super user, just a normal one; I like Skype and have no probs with the system and Skype's service, wich makes me a kind of loyal to Skype; so why you shout out racist blabla, while another user obviously commit a hate campaign against Skype, e.g. "Anybody that changes your password without your consent should be sued. It's illegal isnt' it. They took our phones." in thread http://forum.skype.com/viewtopic.php?p=201...ghlight=#201237?
or the guy bball01 in his postings? Sample: http://forum.skype.com/viewtopic.php?p=200...ghlight=#200574

If I get the impression that more american fellas, than others use to misbehave here, or elswere in the world, it's still my impression and have nothing to do with racism.

It's too easy to wholesale germans with racists, because of a part, or bad time of the history. Many other countries had a dark time in their history aswell, some even worster than Germany.

I was born 1959, long after this nazishit; so why I have to accept if a blockhead try to put me in that corner?

Does the penny has dropped now?[/quote]

I wouldn't have said your original comments were rascist - you seemed to tar all Americans with the same brush & now you have a vendetta against our Superuser who found your comments offensive in the first place.

I for one find this verbal pingpong really boring - take it offline and agree to disagree. Also writing lots of paragraphs dissecting each others points is really dull too - most people wont read it & you'll get yourself a reputation as a prickly chap with a big chip on your shoulder.

Its the 1 Jan - chill a bit bigsmile.png
Paraveterinary
If this Topic is changing into a discussion about racism, I have not other choice then locking at as it is getting way of Topic.
If you have anything sensible to say about Rick's Last Farewell, do so. Otherwise stop posting or use the PM option.

Ike
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