1) As a new purchaser, someone who has only started purchasing in the past 3 months, you are restricted from purchasing again until you have gone below 5 EUR.

New users are also restricted to 20 EUR credit per month using credit card, 30 EUR using Paypal and 100 EUR per month using Moneybookers or Bank transfers.

This restriction is lifted permanently once you have been a Skype Credits purchaser for 3 months.

We suggest you to subscribe to Skype Groups, which is free, if you want to be able to buy more credits. You can find all information under : www.skype.com/products

2) Bank Transfers:
You can pay by bank transfer in more than 30 countries. In the payment method selection screen this is labelled as "regular bank transfer".

A few important things on bank transfers :

- Once you submitted it on skype.com, you need to complete the bank transfer by instructing your bank, otherwise your payment will remain pending (you can do so with online banking, going to a branch, calling them ... depending on your arrangements with your bank).

- the money is paid to Global Collect, not SKYPE ! The bank account details you are provided in the email and on Global Collect website are their bank accounts.

- Note there is an updated FAQ with more details at :

http://support.skype.com/?_a=knowledgebase..._j=subcat&_i=39


3) Seems a new 'cash' way of buying SKYPE currently seems only UK and Spain today but they are expanding across Europe soon - take a look at www.ukash.com

Good day,
I used my credit card to buy a SkypeIN number in November for my account, can I use the same credit card number to buy ANOTHER SkypeIN number for ANOTHER account (e.g. my brother's)?

thanks in advance.

Ham.

[quote=hamoodeh]Good day,
I used my credit card to buy a SkypeIN number in November for my account, can I use the same credit card number to buy ANOTHER SkypeIN number for ANOTHER account (e.g. my brother's)?

thanks in advance.

Ham.[/quote]

Yep, thats the rules one card/account.

I have just signed up on skype and would like to buy credit. Is that possible just with a visa or mastercard? Or are maestro bank cards accepted as well?

Hello,

I paid by electron visa 5 pounds, it's the first time i am bying credit from skype, why do i need to go to the bank? and what do i need to tell them?
Do you need to go to your bank each time you are bying credit?

Also did i need to buy for at least 20 euros?
this is just all so complicated, i need some help!

Thanks
Pauline

[quote=little apple]Hello,

I paid by electron visa 5 pounds, it's the first time i am bying credit from skype, why do i need to go to the bank? and what do i need to tell them?
Do you need to go to your bank each time you are bying credit?

Also did i need to buy for at least 20 euros?
this is just all so complicated, i need some help!

Thanks
Pauline[/quote]

Did you read the above post?

If you paid by CC you do NOT need to go to your bank, who said that? As a new user you are restricted on first purchases to Euro10 (around £6)

I bought a SkypeIn number, and 2 x 5 GBP of credit last month. I've used all but 2.71 GBP (my current balance) which is equivalent to under about 3.95 EUR , but am still unable to buy credit, viz:

"We're sorry, you are currently not allowed to purchase additional Skype Credits because your account balance is over the allowable limit. You have to spend some of Skype Credits before you can buy more."

Any ideas?

[quote=b737pilot]I bought a SkypeIn number, and 2 x 5 GBP of credit last month. I've used all but 2.71 GBP (my current balance) which is equivalent to under about 3.95 EUR , but am still unable to buy credit, viz:

"We're sorry, you are currently not allowed to purchase additional Skype Credits because your account balance is over the allowable limit. You have to spend some of Skype Credits before you can buy more."

Any ideas?[/quote]

1) As a new purchaser, someone who has only started purchasing in the past 3 months, you are restricted from purchasing again until you have gone below 5 EUR.

New users are also restricted to 20 EUR credit per month using credit card, 30 EUR using Paypal and 100 EUR per month using Moneybookers or Bank transfers.

This restriction is lifted permanently once you have been a Skype Credits purchaser for 3 months.

We suggest you to subscribe to Skype Groups, which is free, if you want to be able to buy more credits. You can find all information under : www.skype.com/products

My current balance is 3.95 EUR ... which, when I was at skool, woz < 5

Hi,

I have been using SKYPE for over 4 months now, and still it is limiting me to only 20 Euro per month on my Credit Card (Mastercard).

Other payment options like PayPal and Moneybookers are not available here were i live.

This is really frustrating me and has forced me to have to use an alternative provider when I can not purchase anymore credit due to this over stringent and inefficienct screnning/security methods.

Your help/suggestions please on how to resolve this.

elkalliny

Please go here http://support.skype.com/?_a=tickets&_m=submit and submit a ticket to Billing/Payments with full details, Skype needs them to look into your problem. Note that a reply can take 2-4 working days.

If you already sent a ticket more then 4 days ago, please report back and we will point to Skype Staff.

Ike

Hi,

Thank so much for the quick reply.

I have sent to the support team and here is the details of the ticket.

Ticket ID: CLA-53313
Ticket Key: 29cfdfe8
Subject: Purchases of Skype OUT credit
Department: Billing

For some reason they have not replied till date and no resolution - It has been 4 days.

Regards
elkalliny

Well, I sent a request via the website on the 13th, followed by further requests - paraveterinary said I should have received a reply yesterday.
No prizes for guessing - I've heard nothing...

Is this standard of customer service a taste of what's to come as Skype gets larger?

[quote=GLADIATOR]1) As a new purchaser, someone who has only started purchasing in the past 3 months, you are restricted from purchasing again until you have gone below 5 EUR.

New users are also restricted to 20 EUR credit per month using credit card, 30 EUR using Paypal and 100 EUR per month using Moneybookers or Bank transfers.

This restriction is lifted permanently once you have been a Skype Credits purchaser for 3 months.

We suggest you to subscribe to Skype Groups, which is free, if you want to be able to buy more credits. You can find all information under : www.skype.com/products

2) Bank Transfers:
You can pay by bank transfer in more than 30 countries. In the payment method selection screen this is labelled as "regular bank transfer".

A few important things on bank transfers :

- Once you submitted it on skype.com, you need to complete the bank transfer by instructing your bank, otherwise your payment will remain pending (you can do so with online banking, going to a branch, calling them ... depending on your arrangements with your bank).

- the money is paid to Global Collect, not SKYPE ! The bank account details you are provided in the email and on Global Collect website are their bank accounts.

- Note there is an updated FAQ with more details at :

http://support.skype.com/?_a=knowledgebase..._j=subcat&_i=39


3) Seems a new 'cash' way of buying SKYPE currently seems only UK and Spain today but they are expanding across Europe soon - take a look at www.ukash.com[/quote]

Hello everyone!

I need some help! I made some mistake when transerring money for Skype-phone. Unfortunately I typed a wrong swiftcode at the bak-transfer, so my money was sent but it did not appear at my account.

What can I do, who should I speak to?

[quote=vizlerbandi]Hello everyone!

I need some help! I made some mistake when transerring money for Skype-phone. Unfortunately I typed a wrong swiftcode at the bak-transfer, so my money was sent but it did not appear at my account.

What can I do, who should I speak to?[/quote]

Raise a ticket via help with all the details.

I can't even freaking buy credit. it only gives me the screen where it says I have to pay 15% VAT and it says click below for the payment method. But there isn't anything below.
This is *^$^# the 10th time I can't even normally buy credit to call.
what's up???

Siesmoon,

Please take a screenshot and send it as an attachment with a PM.

Ike

Thank you for the information. But, this is the most stupid restriction I have ever heard of! I could understand that if the cost per minute woldwide would be USD 0.000000001. Skype, take a calculator, look at your rates, and please just wake up!

[quote=GLADIATOR]1) As a new purchaser, someone who has only started purchasing in the past 3 months, you are restricted from purchasing again until you have gone below 5 EUR.

New users are also restricted to 20 EUR credit per month using credit card, 30 EUR using Paypal and 100 EUR per month using Moneybookers or Bank transfers.

This restriction is lifted permanently once you have been a Skype Credits purchaser for 3 months.

We suggest you to subscribe to Skype Groups, which is free, if you want to be able to buy more credits. You can find all information under : www.skype.com/products

2) Bank Transfers:
You can pay by bank transfer in more than 30 countries. In the payment method selection screen this is labelled as "regular bank transfer".

A few important things on bank transfers :

- Once you submitted it on skype.com, you need to complete the bank transfer by instructing your bank, otherwise your payment will remain pending (you can do so with online banking, going to a branch, calling them ... depending on your arrangements with your bank).

- the money is paid to Global Collect, not SKYPE ! The bank account details you are provided in the email and on Global Collect website are their bank accounts.

- Note there is an updated FAQ with more details at :

http://support.skype.com/?_a=knowledgebase..._j=subcat&_i=39


3) Seems a new 'cash' way of buying SKYPE currently seems only UK and Spain today but they are expanding across Europe soon - take a look at www.ukash.com[/quote]

[quote="vladivu"]Thank you for the information. But, this is the most stupid restriction I have ever heard of! I could understand that if the cost per minute woldwide would be USD 0.000000001. Skype, take a calculator, look at your rates, and please just wake up!
quote]

Hear, hear!!!! Buying credit at Skype is always a pain in the neck!!!!!! On the other hand quality of the sound is getting better. I can even hear the person on the other end now.

Hello,

I have tried make money transfer from my bank account, from address https://paymentserver.globalcollect.com/hpp...FsPdMPUHyjvg%3D
I got the following information:

Account holder name: Global Collect BV
Bank: Tatra Banka
City: Bratislava
Account number: 2621740713
Swiftcode: TATR SK BX
Your payment reference is: 308900335719
then when I went to my bank - Tatra bank Slovakia, it was not possible to realize the transaction, I need the VARIABLE NUMBER from max. 10 digits.
The payment reference: 308900335719 which I got has 12 digits.
Could You please help me to realize the transaction.
Thank You a lot.

Hello,

I just bought credit with skype out, using a new system which is called Ideal. And everything went well till the last page where it said that there was an error with my bank, I did pay and it is already deducted from my bank account, but nothing is showing in my account in skype, not even in the my purchases section. what should i do?

[quote=siesmoon]Hello,

I just bought credit with skype out, using a new system which is called Ideal. And everything went well till the last page where it said that there was an error with my bank, I did pay and it is already deducted from my bank account, but nothing is showing in my account in skype, not even in the my purchases section. what should i do?[/quote]

Send a support request from here http://support.skype.com/?_a=tickets&_m=submit addressed to Billing giving full details of your problem.

I've been buying my Skype credits with PayPal. Today, I decided to once again try my Visa card. Whoa! It WORKED! Skype finally got a Japanese processing company for those of us with Japanese-issued credit cards. Finally, the transaction cleared.

Lemme see here ...

Skype works on Linux.
I can buy credits with PayPal or Visa.
I can make international calls for nearly nothing with SkypeOut.
I can make international calls for absolutely nothing PC-to-PC.

Awesome. I'm absolutely delighted. Skype rocks. Thank you very, very much for this outstanding service.

I'm a very frustrated first time user. I went to pay for Skype Out credit. I was only offered two options, Moneybookers or bank transfer. There was no Paypal option.

I selected Moneybookers because I wanted to pay by credit card. I filled out and submitted the form. It said it was unable to verify my account, so I asked them to verify it and accepted the charge for verification. The response was that I would receive an authentication code with my next statement, i.e., a process that will take roughly 20 days.

I then decided to try a bank transfer to speed things up, but the information provided for payments via Global Collect is only sufficient to do a wire transfer, not a regular online banking transaction (for which I need a mailing address and the bank's telephone number, not an ABA wire code). A wire transfer costs $15 at my credit union - to buy $10 of Skype credits? That's absurd. It defeats the whole purpose of VOIP and makes my landline call rates look cheap.

Is there no way to just mail a check to Global Collect? At least that would take less than 20 days and not raise the cost 150%.

I've seen references on this forum to people paying via Paypal, but that option apparently isn't available for US bank account holders?

The payment option available to sexh person depends on where they live and where they login from to buy credit.

If you login or come from a country that has a very ban fraud record in Skype eyes then your payment limits will be very small, but if you login or come from a country with what skype call a low fraud risk then you payment options are much more.

Good day!

I like to buy credits, but I only have American Express credit card.

I try to use PayPal but my country is not in the list (Honduras).

Is there any other way?

Why not American Express?

Thanks,

Dario

[quote=dpinus]Good day!

I like to buy credits, but I only have American Express credit card.

I try to use PayPal but my country is not in the list (Honduras).

Is there any other way?

Why not American Express?

Thanks,

Dario[/quote]

You will only be able to buy credit the way it says on the web site when you login this is because of the high fraud risk in your country.

[quote=vizlerbandi]Hello everyone!

I need some help! I made some mistake when transerring money for Skype-phone. Unfortunately I typed a wrong swiftcode at the bak-transfer, so my money was sent but it did not appear at my account.

What can I do, who should I speak to?[/quote]

well o think you can call skype and explain to them better,well am lookin for something special when it come to online tranfer.i was told that tranfer money online is easy but i cant understand tht..we can talk better on my i cq 193625687

[quote=rocketman][quote=dpinus]Good day!

I like to buy credits, but I only have American Express credit card.

I try to use PayPal but my country is not in the list (Honduras).

Is there any other way?

Why not American Express?

Thanks,

Dario[/quote]

i think you can use online tranfer to pay for tht.

You will only be able to buy credit the way it says on the web site when you login this is because of the high fraud risk in your country.[/quote]

[quote=dipodale]I'm a very frustrated first time user. I went to pay for Skype Out credit. I was only offered two options, Moneybookers or bank transfer. There was no Paypal option.

I selected Moneybookers because I wanted to pay by credit card. I filled out and submitted the form. It said it was unable to verify my account, so I asked them to verify it and accepted the charge for verification. The response was that I would receive an authentication code with my next statement, i.e., a process that will take roughly 20 days.

I then decided to try a bank transfer to speed things up, but the information provided for payments via Global Collect is only sufficient to do a wire transfer, not a regular online banking transaction (for which I need a mailing address and the bank's telephone number, not an ABA wire code). A wire transfer costs $15 at my credit union - to buy $10 of Skype credits? That's absurd. It defeats the whole purpose of VOIP and makes my landline call rates look cheap.

Is there no way to just mail a check to Global Collect? At least that would take less than 20 days and not raise the cost 150%.

I've seen references on this forum to people paying via Paypal, but that option apparently isn't available for US bank account holders?[/quote]



interested in knowing what really happening before raiseing issue,,

i have a dream of being a great someone in life and that can be complete only if i meet a great hacker tht can share my dream and make it come true.well if your interested in knowing more about me we can talk better on icq 193625687

:wink: :lol:

Dear Sir,
I am irsath from srilanka. Currently I have been living in Saudi Arabia…i am new to skype ...I would like to buy “Skype credit card” to make calls to srilanka… but I tried by visa card I couldn’t ….so I intent to buy Skype credit card through Bank by speed cash money transfer, so ...in first time how mush i want pay? and to which adress i want send my money ?
please send your feedback as soon as possible…and your bank information….


Thanks
irsath

Hi,

I replied here: http://forum.skype.com/viewtopic.php?p=265...ghlight=#265619

Please do not double post.

Regards,

Reece

Hi. I tryed to buy credit to make calls using Bank Transfer Online, through Caixa Geral de Depósitos, my bank in Portugal. Even though it is one with which Skype has an agreement, the paymente reference they want me to input online is not possible. They want me to input a 12 digit number, but I can only input 8 o 9 digits. What should I do. I have emailed Skype once but got no answer.


bbbetooo

Hello!
I translated money by Bank-Transfers and have incorrectly specified a payment reference.
Tell, what to me to do? I have lost this money irrevocably or I can hope for correct translation?

Who can help me?

Best regards,
Jevgenij

Please submit a support request from here http://support.skype.com/?_a=tickets&_m=submit giving full details of your problem

You are advised that it will take a minimum of 4 working days before you will get a reply

I am setting up a Skype account for a university language center. I have authorization from my university to use an official university credit card to purchase an initial $300 U.S. in Skype credits. This is to be a public IP phone for our students and faculty, allowing them to place any call free, in other words, the university will pay the international Skype-Out charges.

I am very frustrated because I can only buy 10 Euros of credit at a time. Right now, we are only doing some light testing, but when our students arrive for the new term next month, I anticipate heavy usage, and I wouldn't like students to get a bad first impression of this new service because it keeps running out of credits.

I wrote to Skype support and received a form-letter response. I am glad that Skype is careful to prevent fraud, but I don't understand the advice posted in this forum "Join Skype Groups." I went to the /products/ page link, but I could find no reference to Skype Groups. I did join 'Skype for Business,' which seems similar, but I can't see how that changes the payment limits.

I would like to suggest that Skype reconsider its policies in the case of corporate / institutional users. It's reasonable to require some proof that the person is legitimate, but this system is inflexible and terribly inconvenient for those of us who seek to introduce everyone to Skype.

I changed banks and had my account preapproved through paypal. I forgot to change my bank info on paypal and tried to buy skype credit, it failed through the bank because of the info. My bank info has been corrected since then, but I am still not able to buy credit. I have a $100 linksys cordless skype phone which is useless because of this. I have sent several support requests over the last month or 6 weeks to get this fixed with no response. Why is there no phone number to get help on important payment issuses like this?
Could someone please help?

I will forward to Skype Staff.

Ike

In Portuguese: Eu simplesmente não consigo comprar créditos de skypeout. Já tentei cartão de crédito, moneybookers e simplesmente não consigo fechar a operação. O que tenho que fazer? Favor responder no meu e-mail. (Is it ok?)
In Spanish: Yo no consigo comprar creditos skypeout en tarjeta de credito o otra fuerma. La operacion non cerra en lo finale. (Is it ok?)
In English: I can not close a operation using Credit Card, found transfer or another form. This operation never close with nice results. What to do? Help me in my e-mail.

Às Vezes os pagamentos de cartão de Crédito não são disponíveis devido a uma alta Tarifa de Fraude no seu país e/ou estado. Por favor tente outra opção de pagamento na sua página de conta [em url] www.skype.com [/url]

A Veces los pagos de tarjeta de Crédito no están disponibles debido a un Precio de Fraude alto en su país y/o Estado. Por favor intente otra opción de pago en su página de cuenta en [url] www.skype.com [/url]

Sometimes Credit card payments are not available due to a high Fraud Rate in your country and/or State. Please try another payment option on your account page at www.skype.com

Ike

Ike

It is not good enough to say "Please try another payment option on your account page..." when the credit card payment option is not possible. In many cases there are no other options.

To wit, I am in Mexico and have been paying with bank transfer (deposits) to Global Collect. This worked fine if somewhat slow.

The Global Collect option has now been removed, and so I have no options whatever to make a payment.

Paying cash in to a bank account is as free of fraud as possible. Citing potential fraud as an excuse is untruthful at best.

This is not only very poor service on the part of Skype, but is shortsighted, as I am sure that many others in my situation are now being barred from using Skype. Skype earns its money from the minutes its users spend. The more minutes, the better the bottom line. Preventing users from paying for minutes is a poor management strategy. In the telecomms business the bottom line depends on ARPU. Is Skype management not aware of this?

As a reference, may I suggest Skype look at the way Jajah has been set up. This will be serious competition. I would like Skype to succeed, but management needs to make some fundamental business changes.

Cheers

PJ

Without informing me you changed my account at my cost from USD to EURO.
I paid with a US credit card from a US bank in US dollar. I did not ask you to change to EURO.
I want to keep my account in USD, and I want it back in USD - NOT AT MY EXPENSES - and with the initial balance.
Sie haben, ohne mich zu informieren, mein Guthaben auf meine Kosten von USD auf EURO umgestellt.
Ich habe mit US-Kreditkarte von einer US-Bank bezahlt in US Dollar. Ich habe keinen Wunsch geaeussert, auf EURO umzustellen.
Ich moechte mein Konto in USD behalten und wuensche die Umstellung - OHNE KOSTEN FUER MICH - und auf den Ausgangskontostand.

I forwarded this to Skype Staff.



Please go here http://support.skype.com/?_a=tickets&_m=submit and submit a ticket with full details to Billing and Payment department, Skype needs the details to look into your problem. Note that a reply can take a minimum of 4 working days.

Ike

Hello,

in order to help you with this issue, please provide me with your correct Skype username

Best regards
Laurence
Skype Customer Support

Hello:

I recently received and email from Skype that contained the following:

"== What do I need to do? ==

Just make another Skype Credit purchase to add to your credit, or make
a SkypeOut call to anywhere you want. Alternatively, you could
Personalise Skype, by purchasing a new image or ringtone. It's up to you how
you spend your Skype Credit, you just need to keep your account active.
After you do any one of these, all of your Skype Credit is again
available for the next 180 days.

To make extra purchases, go to http://www.skype.com/go/store. To make
SkypeOut calls, just use your Skype.
"

I tried to "just make another Skype Credit purchase", but I received an Error stating:
"We're sorry, you are currently not allowed to purchase additional Skype Credits because your account balance is over the allowable limit. You have to spend some of Skype Credits before you can buy more."

I tried calling someone in Taiwan to spend some credits, but everytime I click on Dial after typing in the phone number, the Skype software blows up without making the call.

Any suggestions?
Thanks in advance
Mike O.

Mike, log off from Skype 9and please remember your passowrd), log on again and try to plaace a call.

Ike

guys,

is skype online payment genuine? how come they could not credit my account i paid on line using a credit card worth 10 euros? are they not bogus? why is it that they do not give contacts for querries? does any of you know their contact? please help.

ben

Tried it. Skype still blows up as soon as I click on the green phone receiver button.

Other ideas?

Thanks for your help,
Mike O.