What are you doing Skype? You changed my password and sent it to my old e-mail address so I can't use my Skype phone. This is equivalent to coming into my house and stealing my regular phone. I have no way to get to all my Skype data and Skype credit.

This is absurd.

[quote=rickhultz]What are you doing Skype? You changed my password and sent it to my old e-mail address so I can't use my Skype phone. This is equivalent to coming into my house and stealing my regular phone. I have no way to get to all my Skype data and Skype credit.

This is absurd.[/quote]

I've never used SkypeOut Credit, but if its anything like a regular Skype account you are not forced to supply an email address at all (much less a working one). It seems that in such a poorly designed system it is indeed unfair and absurd to change the passwords of users that you cannot even contact.

Whatever the reason, changing the passwords of an entire user base with short notice was a bit short-sighted and foolish. I'm sure that the poster is not the only one who has lost access to his account thanks to this.

raise a ticket via help should be able to change your email address and then reset your password its how I got my account back.

Thanks, I did. The implications of this practice by Skype is unprecedented in my involvement with any web service. This affects a user's potential safety, not to mention the irreproachable act of invasion of privacy.

I'm not going to deal with this type of thing in the future. There are too many options now for a customer to put up with this unheard of BS!

Just out of curiosity, why did Skype use your old email address? Perhaps you forgot to update your email address with them? If so, how would you have expected the process to work?

Indeed, Skype is still far from being a professional and secure service. The point many folks miss is the security hole they were plugging in the first place...

Man o man -- you guys do a lot of Skype bashing... noone ever writes that they like Skype and what it can do for them. AND it is often the same people saying it.

People with problems in my experience have been in a minority. For the most part Skype delivers and it does this well.

If you don't like Skype get something else, and stop complaining about it here --> you seem rather hypocritical complaining about Skype and still using it and still being active in the forums.

BUT I think you will find that Skype is a leader in this technology and they are real people on the other end who are doing their best to make the service better-- yes they make mistakes and yes it isn't perfect, they would probably be the first to admit it too.

Dave

I understand if Skype requests you to change your password. But to do it themselves is completely mistrusting, out-of-bounds, and probably illegal if one analyzed what they really did.

I have never bashed Skype before. I have used them since day one. But I wouldn't tolerate this from anyone. It was Skype who did it, so I that's who I'm upset with.

To put this another way. If this was my only phone and I'm assuming that's what Skype would really like. I now do not have phone service. And it's now been 24 hours and I've heard nothing from them.

No, I don't update all my account information every month. But had Skype given me the opportunity to change my password myself, I could have done it. I'm capable.

I wouldn’t trust Skype with my kid’s playphone. That’s what they are is a playphone service. Would you trust your phone service to these yoyo’s who change passwords on your behalf without your permission and don’t reply within 24 hours. I’m out. SkypeOut!!

I've got to tell you that Skype asked all their customers to register their email address and/or update them. See http://share.skype.com/blog/products_and_s..._paid_services/ and if I remember right they even sent email notifications out.

I agree with David_G, the tone in here is far too negative and we should be more greatful for what we get from Skype. If we cooperate, vendor and customer, we get done so much more. I guess this is the reason why participation of Skype staff is went down recently: why should they?

Again, I admit that the process of changing passwords the way they did it was not ideal and I'm sure there must have been a very significant reason for this. Otherwise they wouldn't have done it.

Jürgen

[quote=jurgenhaas]I've got to tell you that Skype asked all their customers to register their email address and/or update them. See http://share.skype.com/blog/products_and_s..._paid_services/ and if I remember right they even sent email notifications out.

I agree with David_G, the tone in here is far too negative and we should be more greatful for what we get from Skype. If we cooperate, vendor and customer, we get done so much more. I guess this is the reason why participation of Skype staff is went down recently: why should they?

Again, I admit that the process of changing passwords the way they did it was not ideal and I'm sure there must have been a very significant reason for this. Otherwise they wouldn't have done it.

Jürgen[/quote]

Grateful? I am not accustomed to feeling "grateful" for services I pay for. Indeed, Skype should be "grateful" that people pay for their services and not do things like change their passwords in this manner.

[quote=jurgenhaas]I've got to tell you that Skype asked all their customers to register their email address and/or update them. See http://share.skype.com/blog/products_and_s..._paid_services/ and if I remember right they even sent email notifications out.

I agree with David_G, the tone in here is far too negative and we should be more greatful for what we get from Skype. If we cooperate, vendor and customer, we get done so much more. I guess this is the reason why participation of Skype staff is went down recently: why should they?

Again, I admit that the process of changing passwords the way they did it was not ideal and I'm sure there must have been a very significant reason for this. Otherwise they wouldn't have done it.

Jürgen[/quote]

If skype wants to change the passwords and only allow new passwords via email then they need to require an email to make a skype account they dont so they shouldn't be doing it.

Now them changing the passwords I don't see that big of a deal with besides my previous statement. If the server with the passwords was compromised then yes the passwords should be set to something random after the customers are notified.

48 hours without a call-back from customer service. Oh well, they are so good anyway I don't need the phone. I still have Skype, just don't have access to it.

Maybe I better find another phone service.

Firstly, just because you paid for it doesn't mean you shouln't be grateful for it. If nothing else you should be grateful someone bothered to create a program that allows you to do the things that Skype does.

Secondly, if the SkypeOut database was compromised, I believe it was very responsible of the Skype team to sort it out quickly, I'm quite happy for them to change my password immediately, rather than send me an email about it which I may not receive for several hours in which my account may be used fraudulently. If you didn't supply an email address, or keep the address they have for you current then its your own fault for making yourself uncontactable.

I love Skype, I think it provides a wonderful mechanism for meeting and sharing with people I would otherwise be unaware of. While I can't seem to get the video thing to work yet, I'm sure it will be sorted eventually, mostly by people upgrading their Skype. Much Kudos to the Skype team.

You are absolutely right. This situation has forced me to look for a better service. I'm thankful.

And it's called Gizmo Project.

Update: One week later and no word from customer service. I still don't have access to my Skype phone, credits, voicemail, or Skype-In calls. If it were a business line, I would hang an "Out of Business" sign on the wall. Pathetic!!!

Thank God for Gizmo!

I made an inquiry to support at Yahoo on the voice service and had a response in about 3 hours.

Where's my password? No call back. No refund. No good.

Who do I contact for a refund? Meg Whitman? Nickolas?

Can anyone hear me!?

No telling how many other people lost their passwords. Am I the only one, or am I the only left on this forum to say something about it?

This is insane.

I see others have the same problem in the Support forum. Wow, how many people got their phone stolen!

Over 3 weeks and I haven't gotten a reply from Skype yet. I lost my account which had Skype-In, voicemail and Out credits.

Hey Skype, can I have refund? I did pay for this stuff, you know. I don't want my account back at this stage. I had to make a few calls since, so I'm using another service now. BTW, it's Gizmo Project.

Please send me my due refund. Even better, just give me an apology or acknowledgement that you SCREWED UP BIG. Thanks for your belated reply.

Rick

Are you talking to yourself?

I think he is.

Just for the record, it's not illegal. You do not own your account, Skype does.

I'll admit the way they did it was absolutely retarded and I hate to break it to you, but it kinda serves you right for not having your email address up to date, or else you would have received the notification.

If you were polite about it and maybe even posted in the right forum, you may not be in the position you're in. Now it's the holidays and life is on hold (not sure where Skype's at in terms of support staff right now) so wait until after the New year, and then feel free to come back and complain.

In my humble opinion, 80% of the people who gripe in the Skype forums are impatient and don't understand the meaning of "as soon as possible" and the problem is almost solely their fault. The other 20% have legitimate issues where Skype has screwed up. Skype receives hundreds of thousands of support tickets per day, the majority of them from inexperienced users who obviously don't know how to read basic instructions asking how to "Call someone". Pardon my language, but for f**ks sakes, give the hard-working people at Skype a break. Rome wasn't built in a day, and support tickets aren't stolen and deleted by little goblins at night either. It'll be responded to, just chill.

-a very grouchy and sleepless kevin

Jesus ... Bloody americans have to get the "Blah blah im going to find another service then" don't they.... Would they ever just stfu and do it then ...