Skype Community > Account blocked

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franck N

Mon Jul 20 2009, 12:11

Hello,

I've a buisness account with 400 account and all accounts are blocked
without reason.
This month, i assigend more than 2000€ credits !
2500 the previous month ect...

Where is the support service ? I sent some mail... never answer.

Help me please...

Franck

Norman Musgrave

Mon Jul 20 2009, 17:15

QUOTE (franck N @ Mon Jul 20 2009, 07:11)
Go to the original post

I've a buisness account with 400 account and all accounts are blocked
without reason.

Case escalated.
Early response requested.
Skype locater key SCOM-2165

franck N

Mon Jul 20 2009, 17:36

thanks for your response but i don't understand...
Please explain me.

Norman Musgrave

Mon Jul 20 2009, 18:14

QUOTE (franck N @ Mon Jul 20 2009, 12:36)
Go to the original post

thanks for your response but i don't understand...
Please explain me.

It means that I have highlighted your case and asked Skype to review it urgently.

franck N

Mon Jul 20 2009, 18:28

ok thank you very much.
But how they know my reference ?
And... how many times for resolve my problem ? do you know ?

Norman Musgrave

Tue Jul 21 2009, 13:59

QUOTE (franck N @ Mon Jul 20 2009, 13:28)
Go to the original post

ok thank you very much.
1. But how they know my reference ?
2. how many times for resolve my problem ? do you know ?

Hello,
1. I have your username from the database.
2. Unfortunately Skype has declined to unblock your account and cite this reference from the Terms and Conditions:

14.2 Subscriptions are for individual use only. Each subscription is to be used by one person only and is not to be shared with any other user (whether via a PBX, call centre, computer or any other means).

Skype is planning a business version of the Unlimited Plan product to suit your needs.
This is scheduled to be introduced later this year.

limp willy

Fri Jul 24 2009, 06:10

QUOTE (Norman Musgrave @ Tue Jul 21 2009, 14:59)
Go to the original post

Hello,
Skype is planning a business version of the Unlimited Plan product to suit your needs.
This is scheduled to be introduced later this year.

As the response is posted in an open forum (and not PM) I'd be interested to know what type of business account Franc has so I can further understand the reasons/terms and conditions for Skype blocking. I'd like to understand to see if the "fix" by Skype later this year might suit my business needs.

yvonne.chenli

Fri Jul 24 2009, 12:05

Sir,my skype name is yvonne_chenli and I have around 300 business contact,but since yesterday,I could not use,and after consulting your service group and my account freezes and I never buy credit or sth on line and could you just kindly and urgently help me to solve ASAP?I sent an email to billing@skype.net and pls help me,thank you!

HNS

Thu Jul 30 2009, 13:07

Hello,

My account has been blocked for 2 days now. I need to have someone contact me to resolve this issue. I understand that there are restrictions to the use, however I have no idea what if any rules I have broken.

I would appreciate if you could get someone assigned to this case ASAP so that I can get my business back online.

PLEASE PLEASE PLEASE

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