*** MODERATORS - PLEASE NOTE ***

I purchased a new subscription last week; after selecting my local area code and city during the Skype To Go number set up process, an entirely different area code and number was assigned by your site (different state, too).

I submitted a support request more than 6 business days ago - I HAVE NOT RECEIVED ANY RESPONSE. This is nota good way to treat new customers.

THIS IS A SIMPLE PROBLEM THAT ONLY YOUR CUSTOMER SERVICE DEPT. CAN SOLVE - PLEASE HELP!!!

Any help would be greatly appreciated.

VERY DISAPPOINTED NEW SKYPE CUSTOMER,

Kosta-D

Hi,
Please advise your Skype Username and the date you filed your support request in order to escalated your issue for early review.

PS : Please don't use upper case in title and don't duplicate message, it cause delay and don't help.

Customer service finally replied (after 6 business days); they will cancel my existing, incorrectly assigned Skype to Go number so I can choose a new one.

Let's wait and see how long it will take for them to do that!

Unbelievably poor customer service!

Hi,

I am having the same problem and so far I have sent two requests for support (first request : TE008 sent on 2/16/2008, second request : MA005 sent on 2/20/2008). I received a generic response for TE008 from Andre , here is what it said:
-------------
Hello Hussein,
Thank you for contacting Skype Support.
We are sorry to hear that you were having problems with your Skype To Go number.It was a temporary problem and it should be fixed.
We truly apologize for the inconvenience and we would truly appreciate if you can confirm that issue is indeed properly fixed for you as well.
Best regards,
Andre - Skype Support
-------------

But that did not solve my problem. I am able to add another skype to go number but the main one is still in the wrong area code (707). Can someone please take that number off my account and just use the (408) number instead which is in my area code ?

Here are the details :
WRONG AREA CODE
(707) xxxxxxx United States · (707) | Santa Rosa · Part of your Unlimited US & Canada subscription

CORRECT AREA CODE
(408) xxxxxxx United States · (408) | San Jose:west Da · Delete number


- Product name: Unlimited US + Canada
- Skype Name: hussein_khazaal
- First payment was taken on: 16-02-2009 19:13
- Next payment will be taken on: 13-02-2010 19:14
- Order reference: 234105894
- Total amount: USD 29.50

All I need is to get 707 deleted, then moving the 408 number to be "Part of my unlimited US & Canada subscription

Your prompt response would be greatly appreciated.

Regards,
Hussein

Escalated for early review (BR104649)

You can cancel the wrong number by yourself in your account then chose the one you want.

Hi Bruno,

Thank you for the response. However, I cannot delete the 707 number, I can only delete numbers I added after. here is what I see :

(707) yyy-yyyy United States · (707) | Santa Rosa · Part of your Unlimited US & Canada subscription

(408) yyy-yyyy United States · (408) | San Jose:west Da · Delete number


You can see that there is no delete option for (707), but there is one for (408). Can you tell me what steps I need to do, if that is not what you wanted me to do ?

Thanks,
Hussein

I told it to customer service. I'll inform you as soon as I have new informations.

Hello,
I am also having a problem with my skype to go number. It has been deactivated and when I try to activate it, I get taken to the page to purchase a unlimited world subscription (despite already having one). To try and resolve the issue I clicked the subscription and I have been charged again (so have paid twice for March) but still the skype to go number is not working. I have had no answer from customer support. My skype name is: staceymonteith

Thanks
Stacey

Hi Stacey,
next time you'd better create a new topic, thread "hijacking" is not allowed here.


When did you submit your issue to customer support ?

Hi Bruno,
I had been trying since Thursday to create a new post! I dont find it it very user friendly to be honest. If it was clear how to create a new post I wouldve done so.

I contacted customer support on Thursday 3/5 and they promised a response within 48 hours but I still havent heard anything back

Thanks
Stacey

Escalated for early review (SCOM-1077)

Thanks Bruno

Staceymonteith, please can you confirm that your SkypeToGo number works.

Hi

Customer service ask if you still want the 707 number to be deleted.