(We have already sent this to CS)
Most of account under my company business control panel are blocked with error 9403 and it looks like IP problems. I've charged all my company account with a subscription and after few days all blocked. We have 4 gateways in our company and we can't send any calls trough from any company's skype accounts. Today is Saturday and we can't work and we're loosing our money from few days (we can't use our 30days subscriptions and i lost few days in the last week (non refundable). Please give me a solution to stop loosing my money). Our gateways ip are:

212.202.221.76
212.202.221.77
212.202.221.78
212.202.221.79

Again my web control panel don't work properly often.

We're sure that's operated by an automated system and we strongly hopes Skype instruct the automated system to not block either any account using my IP's

my question is: is it possible to work with skype for business or not ?

please help us to solve this

Best regards

s.monopoli

Please advise your username and the usernames of the accounts affected.
Have you already asked another Moderator for assistance?

Dear Norman,

As i told in my previous post i can't access to business control panel (server answer me "500 internal server error")

I have not asket to nobody else assistance on this.

I'll try to gain access to my Business Control Panel in a few and i'll post again.

thanks

Norman,

This all blocked account of my company

amalemart3
amministrazione.modena
andrea.datawell
bracconieri_ad
bruno.sulfureo
caferroli
correallara
ds.01manager
ds.02manager
ds.03manager
ds.04manager
ds.05manager
ds.06manager
ds.07manager
ds.08manager
ds.09manager
ds.10manager
ds.11manager
ds.12manager
ds.13manager
ds.14manager
ds.15manager
ettore.smorzato
filibonifiliboni
flarombi
hostel.camera.01
hostel.camera.02
hostel.camera.03
hostel.camera.04
hostel.camera.05
hostel.camera.06
hostel.camera.07
hostel.camera.09
hostel.camera.10
lara.dani
m.monopoli
mauro.olberti
modena_pc1
modena_pc2
modena_pc3
modena_pc4
modena_pc6
modena_pc7
negromeo
paolino.miriade
pc1.2000
pc10.2000
pc11.2000
pc12.2000
pc13.2000
pc14.2000
pc15.2000
pc2.2000
pc3.2000
pc4.2000
pc5.2000
pc6.2000
pc7.2000
pc8.2000
pc9.2000
pepejoga
piegalli
postazione01.life
postazione02.life
postazione03.life
postazione04.life
postazione05.life
postazione06.life
postazione07.life
postazione08.life
postazione09.life
postazione10.life
postazione11.life
postazione12.life
postazione13.life
postazione14.life
postazione15.life
realtomm
renatocapi
reporro.90
roberto.volluno
roby.sruzzo
rosiliv
russomatto
sales-agent.1
sales-agent.10
sales-agent.11
sales-agent.12
sales-agent.13
sales-agent.14
sales-agent.15
sales-agent.2
sales-agent.3
sales-agent.4
sales-agent.5
sales-agent.6
sales-agent.7
sales-agent.8
sales-agent.9
segreteria.hostel
sergio.campione
bobby.kennedy
stavonardi

please help me asap

Bests

bobby.kennedy
OK - Thanks.
I've raised the issue with Skype and asked for an urgent review/resolution.
The internal Skype locator is BR100017
Please quote on any future posts.

Dear Norman,

First of all i've to tell you thanks for your fast reply.
Is it possible to have an idea of a timeframe for my problem solving ?

Every hrs we loose money and no one of all can make a call

We pay all subscriptions with our company credit card and our administrtive dpt going crazy for this block that break into our balance and budget.

How can i'll be advised when my accounts will be available ?

thanks again

s.monopoli

I sympathize.
As soon as the relevant person is back on duty my locator will be read and appropriate action taken.
There are none of the ''unblocking'' personnel on duty right now.
Latest would be Monday morning and possibly earlier.

Please advise the username you used when you contacted CS.

Dear Norman,

I've submitted to CS using my account ( bobby.kennedy ).

I know this is out of your possibilities but if u can make something to get solved asap i'll be very happy... on monday would be a little disaster for my company, and again if in the future i'll add some other account how can be sure this block won't happen again ? i've to discuss this black saturday with administration dpt... i've suggested to company use skype and i don't want to have problem with my comany for this

many thanks again

P.S.

i'm a little angry and disappointed... block system works on saturday but nobody can unblock... in my personal opinion this is not so good for a customer that have up to 100 subscription.what's in your opinion ?

s.monopoli

1. I can't influence how quickly or the timing of CS reaction but I've stressed the urgency.
2. Account blocking is triggered automatically but, by necessity, accounts have to be unblocked manually.

Dear dear Norman,

It's Monday morning and nothing happened.. my accounts are still blocked and i'm loosing a lot of money ... no one of mine can make any calls.
In my personal opinion them cannot take my money and later decline to provide the services. That is called stealing.

i pray you, let me know something asap

bests

s.monopoli

Norma update me please no body answerd me and we're still blocked !

bests

s.monopoli

no answer....at all
we're loosing money but nobody wants help us.. i really don't understand

all our invoices from skype are registerd by our aministration dpt but our money are in skype's pocket an we can't work ... in any part of the world this is a ridicoluos behavior.

i have NO WORDS


too many headaches i wrote worng ip numbers for our gateways, the correct are

213.209.221.76
213.209.221.77
213.209.221.78
213.209.221.79

NO WAY !!!

i worte corect IP's but someone has changed it to make confusion !!!

i want to talk with someone !!!!!!!!!!!!!!

As advised by PM I have forwarded your amended IP details to Skype and I can see that your account is being worked on.
Please do NOT double post.
Further communications should remain by PM.
Thank you.

Hi Norman Musgrave,

As i am the administrator of my skype business control panel but one of the user in my group mukul.jain_globallogic.com he is not able to call any other no, its showing account is blocked so i requested to you kindly unblocked the account its very urgent please take on high priority.

Regards,
md.khalid_globallogic.com
Globallogic India
_________________

Please advise the date you filed your support request.

dude can u make skype for the ds light