Hello. I just subscribed to a worldwide subscription but unfortunately I did not notice that it doesn't work for my city it works only for St.Petersburg and Moscow so it's absolutely useless for me so I had to buy credits. I canceled my subscription but my credit card was already charged for this month but I'm not going to use it it was just a mistake. So is it any way I can get my money back by canceling the transaction?
Thank you

Did you cancel on-line?
If so, your subscription will be refunded automatically to your credit card if that is how you paid.
This may take several days as your funds will be held in an escrow account by your financial institution pending further instructions from you.
This is standard practice in the financial services industry.

The same problem
Could you please tell how to cancel ut online
Thank you

At your client > Account > View Your Account > Manage Your Subscription > Cancel

Did you get the answer how to cancal on line? How do we do this?

I gave the answer in the post above!
Here it is again for you:
At your client > Account > View Your Account > Manage Your Subscription > Cancel

What I could do is only deactivate auto-renewal, but subscription didn't truly canceled and money did not return.

Your subscriptions
Account → View your subscriptions
Unlimited World 1 month
View settingsLast payment Order No. 211949079 November 16, 2008 $12.95 Paid with:
Visa credit card
Next payment Not available

CANCELLED : You cancelled your agreement
Renew subscription

You can switch your subscription at any time.
Switch

You have canceled your Unlimited World Plan.
Cancelation is effective from the next renewal date at which time your Skype account will be refunded with any paid for, unused time.
If you require the refund earlier please advise Customer Support here:
http://support.skype.com/?_a=tickets&_m=submit

Hi my name is Jivy,
I recently told skype that i wanted my account to be cancel about a week ago.. And what i notice was that..
They pull money out from my account causing it to overdraft my bank.
I dont remember what my user name was on the account.
But my first name is Jivy and last is Sim.

Hello Jivy,
Have you requested a refund?
Your username is the one you use to sign in to your account.
Please check and advise.

hi,i have submitted a lot of request,but i dont know why there is no respond.i want to cancel my no.228223362 order--"Online number, 12 month subscription".because i buy it by mistake.and after that i have bought one unlimited "Unlimited World 1 month "service.
please contact me asap.thank you.

Unlimited Plans are designed to be ''self-managed''.
It's not something which CS would do.
To cancel your subscription go to Account Page > Subscription Settings > Cancel.
Cancelation is effective from the next billing date.

(n)Dear Norman, take care of my case and return me my money. I have not agree with the charge of VAT and 9.14 $ ...I have agree with 5.90$. Now explain to me why I can not cancel my subscription, when you have changed the price ? Why all you people do when I ask for help to cancel it is telling me "Go to account- then manage" and where is the "manage" there? There is no "manage" in my account. So please cancel it and return me my money now, cause I am tired of the reply what I have from customer service.


Together you had from me ower 30$ free money - if you look in my account you see it. The 20$ card from walmart for skype...never worked...so I got the 3 months for 5.90 ?( what you have changed to 9.14 )and 8$ card from walmart....Great program with por customer service.

Anyway how can you charge the VAT when I pay from US Bank?

a.zorek,
It seems that you may be under a misunderstanding.
This Forum is NOT an official Skype help site and is NOT staffed by Skype personnel.
To contact Skype and request a refund you need to file here:
http://support.skype.com/en_US/support_request

There is no cancel subscription button/option in the skype account? Where can i cancel it??

Account Page >> Subscription Settings >> Cancel.

There's no cancel button at all.. see for yourself!



Where is it? I need to unsubscribe too but i can't find how!

Very unusual!
In the absence of the cancel tab you will need to request a manual cancelation from Customer Support.
Alternatively if there are insufficient funds in your credit account to cover the renewal the Plan will be automatically canceled.

To all who do not have a Cancel option in their account (like the schreenshot of EmilyFish) can you please post a screenshot too?

Thank you in advance

Ike

I've tried to cancel a few times finally got around to doing it through PayPal because the "Cancel" button is not on any of my Skype's including Windows 7 or Windows Vista on the laptop, I just checked.If there's supposed to be one something is seriously wrong.

This is a known issue and reported to Skype under ref: SCOM-2087
I'll pass your screenshot to the Department dealing with it.
Thanks.

Hello,

my account was only supposed to be charged at 10:43 and at 10:19 i recieved an email saying my purchase (which i didnt even request) had already been delivered. i cancelled it immediately without using any minutes of the service. i need a refund, even if it is in the form of skype credit. it said my subscription expires at the end of aug but im not even done using my subcription for july. how do i deal with this and why is there no way to talk to someone?
thanks,

Hello,
1. Can you be more precise please?
Are you referring to an Unlimited Plan renewal cost being debited to your Skype credit account?
If so which Plan?
Date purchased?
Renewal date?
What do the figures 10:43 and 10:19 refer to?
2. Did you cancel it on-line yourself?
3. Subscription for an Unlimited Plan, OnLine #, STG, Other?
4. By filing here: https://support.skype.com/supportSelection
but let me have the answers to my questions above first.
Thank you.

I am referring to a unlimited canada and US plan being charged to my credit card and i did not request it. i know it does it automatically, but it was chartged before the time they told me it was going to be. it was purchased on june 26 and i do not want it renewed. 10:43 is when they said it would automatically be recharged and 10:19 was the time i realized they had already put it through. Yes, i cancelled it myself online immediately when i saw it.

and that website you gave me doesnt work. the page keeps reloading and asking for my username and password even though it was entered correctly

1. All Unlimited Plans are ''recurring'' and will renew automatically until cancelled.
2. It would renewed on July 23rd.
The first renewal takes place 3 days in advance to allow for any last minute changes in the funding source.
This only happens on the first renewal.
3. Cancellation is effective from the next billing date.
4. It seems to be working normally. [I've just tested it].

Thank you for your welcome screenshot.
I added your name to our Internal Ticker SCOM-2087.

Ike

That's the catch: There is no cancel buttom. The only way to cancel is to insist sending them emails or to call the credit card company and block skype.

" If you require the refund earlier please advise Customer Support here:
http://support.skype.com/?_a=tickets&_m=submit "

uh, norman, that doesn't work. that just takes me back to the knowledge base. What the heck is going on?

Some users have found that the ''cancel'' button is missing from their Account Page.
This has been reported to Skype who are investigating.
Can you please let me know the date and time you last accessed the relevant page.
Thanks.


I've tested the link and it appears to be working normally.
If you are still having a problem please advise.

No it doesn't. It just redirects me to the generic support page ( https://support.skype.com/ ). There is no selection there for entering a trouble ticket. I am using IE8 and Vista 64 Business.

TO ALL

The link to Customer Support has been replaced with this:
https://support.skype.com/support_selection

Even i have the same issue guys

i have no cancel subscription button, i have already raised a support ticket.

I have already been billed a month without using it, just since i couldnt find the cancel button or this thread(telling me that is bug ) time,

Please help me cancel that and refund the amount if possible.



Cheers

Sriks

Customer Support will cancel it manually for you.

the same question with me, there is no subscription cancel button. there is only a switch button. I suffered enough about the weird issues!!! Please help me to cancel my subscription, and refund to my credit card!!!

http://forum.skype.com/index.php?showtopic...p;#entry2011211