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Skype Community > English > General discussion > Security, Privacy, Trust and Safety
Norman Musgrave
Please read this announcement.
http://heartbeat.skype.com/
Ariey2k
A plugin authorization request appeared on my new events queue in Skype for an executable named rlvknlg. How do I get rid of it? On searching the Internet it appears to be known as a malware. I have not given it the authorization requested but it is stuck there on my new events list and there is tool that I can identify to delete it

Thanks.
mahamasoud
I have been trying to explain to your support service what is going on and what my concern is, could you please look into the thread from bottom up and tell me what is this all about

Thank you

Hello,

Thank you for contacting Skype Support.

We would be happy to assist you, but it would help us a great deal if you could provide us with a more detailed description of your issue.

We will be looking forward to your response so we could assist you further.

Best regards,

Jekaterina S. - Skype Support

Visit www.skype.com for latest news, updates and tips.

--- Original Message ---
From: maha@cogeco.ca
Received: 18.11.2008 22:30:42 GMT Standard Time (GMT - 0:00 )
To: "Jekaterina S. - Skype Support" <security@skype.net>
Subject: Re: Someone is using my account I think

> As I said you are not reading my email - I sent you a copy of the
> email that I received below I am asking why did I
get this email

Thank you
>
> Hello Maha,
>
> Thank you for contacting Skype Support.
>
> We apologize for the delayed response. Our goal is to respond to all
> customer e-mails within 72 hours, however due to a recent increase in
> inquiries it has taken longer to respond to you.
>
> Thank you for your understanding and patience.
>
> In order to assist you could you please provide us with a more
> detailed explanation of your problem.
>
> Best regards,
>
> Jekaterina S. - Skype Support
>
> Visit www.skype.com for latest news, updates and tips.
>
> --- Original Message ---
> From: "Maha" <maha@cogeco.ca>
> Received: 05.11.2008 13:44:42 GMT Standard Time (GMT - 0:00 )
> To: "'Marilyn - Skype Support'" <security@skype.net>
> Subject: RE: Someone is using my account I think
>
> Ok I don't think you read my e-mail as I informed you the number I am
> talking about is and the copy I sent of the email does not reflect
> either of my Skype numbers
>
> -----Original Message-----
> From: Marilyn - Skype Support [mailto:security@skype.net]
> Sent: Wednesday, November 05, 2008 1:06 AM
> To: maha@cogeco.ca
> Subject: Re: Someone is using my account I think <<#1705248-2827474#>>
>
>
> Hello Maha,
>
> Thank you for contacting Skype Support.
>
> We understand your concern regarding this charge.
>
> According to our records this is a recurring payment for the 3 month
> Unlimited World subscription.
>
> In order to maintain access to your benefits, your subscription will
> be renewed automatically at the end of your initial period, and the
> recurring payment will be made with the payment method you have used
> to sign up.
>
> Please note that you can cancel the subscription at any time, from the
> "Manage" section on the "My Account" page of our website:
> http://www.skype.com/go/myaccount
>
> The subscription will be reflected in your account as a delivered
> order, but not as additional Skype credit as this is a subscription
> that activates your account to make the unlimited calls to the
> selected nations.
>
> You can find more details about your subscription benefits at the
> "Manage" section on your account page:
>
> http://www.skype.com/go/myaccount/
>
> We hope you continue to enjoy using Skype and please do not hesitate
> to email us if you have any more questions regarding Skype.
>
> Best regards,
>
> Marilyn - Skype Support
>
> Visit www.skype.com for latest news, updates and tips.
>
> --- Original Message ---
> From: "Maha" <maha@cogeco.ca>
> Received: 4.11.2008 17:00:52 GMT Standard Time (GMT - 0:00 )
> To: <security@skype.com>
> Subject: Someone is using my account I think
>
> I received the following email and I think its fraud could you please
> check into this
>
>
>
>
>
> ======================================================================
> =
> ============== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY
> ====================================================================================
>
>
> Hi there maha masoud,
>
>
>
> Thanks for making your purchase through Skype. We're happy to confirm
> your payment. This transaction will appear as "Skype" on your account
> statement.
>
>
>
> There won't be any break in service - your new purchase will pick up
> right where the old one left off. If you have any problems, visit our
> help
> section: http://www.skype.com/go/help
>
>
>
>
>
> === Here are your purchase details: ==
>
>
> - Skype Name: mahamasoud
>
> - Product name: Unlimited World
>
>
>
> - Number: +12512414662
>
> - Total amount: CAD 26.95
>
> - Transaction date: 04-11-2008 13:04
>
> - Order number: 209273802
>
> - Account details and purchase receipt:
> https://secure.skype.com/store/orders
>
>
>
> View the status of your agreement and results of your most recent
> payments online. You may also cancel your agreement on this page.
>
>
>
> https://secure.skype.com/store/myaccount/subscriptions
>
>
>
> You have ordered a monthly subscription product that you may cancel at
> any time from your Skype account. You will be charged every month on
> the same date (or as close as possible), until you cancel your
> subscription. Please note that if you wish to cancel your
> subscription, the cancellation will take effect from the end of the
> last billed period. If you wish to terminate your service immediately,
> you may do so by requesting a refund here:
> http://www.skype.com/go/recurring_cs
>
>
>
> Until next time,
>
>
>
> The people at Skype
>
>
>
> == Getting help for Skype =
>
>
> While you cannot reply to this email, you can contact us through our
> Help section at http://www.skype.com/go/help for assistance. You can
> also visit our forums at http://www.skype.com/go/forum.
>
>
>
> ======================================================================
> =
> ========================= PROTECT YOUR PASSWORD
> ==========================================================================================
====
>
>
> Skype staff will NEVER ask you for your password via email. The only
> places you are asked for your password are when you sign into Skype or
> on our website if you want to buy something or check your account. You
> will always sign in via a secure connection, and we ask you to ensure
> that the address in your browser begins exactly like this
> https://secure.skype.com <https://secure.skype.com/> . It should also
> show a little padlock symbol to indicate the secure connection. No
> virus found in this incoming message. Checked by AVG -
> http://www.avg.com <http://www.avg.com/>
>
> Version: 8.0.175 / Virus Database: 270.8.6/1765 - Release Date:
> 11/3/2008 4:59 PM No virus found in this incoming message.
> Checked by AVG - http://www.avg.com
> Version: 8.0.175 / Virus Database: 270.8.6/1765 - Release Date: 11/3/2008
> 4:59 PM
>
> ------ Please do not remove your unique tracking number! ------
> <<#1705248-2827474#>>
.

------ Please do not remove your unique tracking number! ------ <<#1705248-2827474#>> No virus found in this incoming message. Checked by AVG - http://www.avg.com
Version: 8.0.175 / Virus Database: 270.9.7/1799 - Release Date: 11/19/2008 8:58 AM
AKMS47

Hi! Today at 12:39:12 got a msg: "skytv2pc9 says: Hello akms47, skype users now can have hundreds of LIVE worldwide channels on your PC or Laptop for free!! Instantly Turn your Computer into a Super TV Now! http://anbee.info/ttv2pc/index.php"

Is it spam or new virus?
Enif
I've gotten a "fishing" Skype invitation followed by the "Skype" E-mail.
The original message did contain my real "skype_name".
========================================================

> -----Original Message-----
> From: Skype [mailto:noreply@snow.skype.com]
> Sent: Monday, June 08, 2009 1:47 AM

> Subject: agmarsh274813 wants to contact you on Skype
>
. .
> agmarsh274813 is trying to reach you on Skype.

> Here's their message:
> "hello. are you still on http://lustmelongtime. com/My_Skype_Name_In_Here?"


> To add this person to your Contacts visit: http://skype.com/go/contactrequest?usernam...c=T-_-E-_-A-_-C

> Happy talking
> The people at Skype

========================================================
Is there way to track that "agmarsh274813" down?

I've discovered I am not alone (as one expected)
http://forum.skype.com/index.php?showtopic...p;#entry1626301
Thank you
djpreach
there is a much worst scam going on right now with skype. people be aware this is extremely dangerous.

the link you will see in the email below is actually hiding another invisible link:

http://www.zayneemory.com/editor/www.secur...-account/skype/

DO NOT ENTER PASSWORD OR USER NAME OR CREDIT CARD!!


-------------------------------------------------------------


from Skype <skype@securesuite.fr>
to
date Fri, Jun 12, 2009 at 12:18 PM
subject please Update your Skype Account information


==============================================================
========== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY ===========
==============================================================

Hi there Customer,

Unfortunately your payment failed, but don’t worry, we didn’t deduct any money from your card.


=== Here are your order details: ===
- Order number: 219762855
- Order status: Refused

=== Why was my payment refused? ===
Reasons for your card payment failing can be:
1. You entered the wrong details. Make sure you have the correct details and try again.
2. You didn’t have enough money on your card. Make sure you have enough money before you try again.
3. You might be using an anonymous proxy or proxy server to access the internet which we don’t allow during the purchase process.
4. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.

=== What can I do? ===
You must reconfirm your credit card details and your billing information as well.

To update your Skype records click on the following link:

https://secure.skype.com/confirmation-accou...order=219762855


Thank You.

The people at Skype

== Getting help for Skype ==

While you cannot reply to this email, you can contact us through our Help section.

==============================================================
==================== PROTECT YOUR PASSWORD ==================
==============================================================
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign into Skype or on our website if you want to buy something or check your account.
Brucebroderick
Here is the real trouble!!!

I was notified of a charge on my paypal account. How this occurs is there is a Cyber terrorist or group of them going around and sending a hack tool in the form of a JPG or similar file to Skype customers. Once they access one account they can send this chain hack tool to everyone on the contact list by using the identity of the persons account that they just literally stole. The process goes on and on . They can access literally thousands (or Millions)of accounts this way. Especially if they don't try to immediately do anything on the accounts that they have access to. They can keep them in reserve until they need them. This group is centered in the middle east and is likely using Skype accounts to make untraceable communications. Unfortunately for us and for Skype, Skype does not have appropriate security measures in place to deal with the scale of this attack. Your only recourse is to close out any and all payment information you may have on Skype and notify all of your contacts on Skype as to the vulnerability of Skype. The JPG version of the hack tool opens and says I love you. The file can even be accompanied by some text that looks like it is from your Skype contact. This is easy for them to do because they have had the privilege of reading all of the conversations that are on your account. Whether it be personal or not. I do not know of a virus program that can deal with this yet. The first time it happened AVG found it and quarantined it. The second time it happened, (I was expecting a file from the very person that they impersonated) The anti virus missed it completely.
On another occasion I had a five minute chat with a person that I thought was someone I knew. We have had extensive business dealings and many conversations on Skype chat.the terrorist was trying to get me to exchange some files. I didn't do it at that time, but they got me anyway the next morning. What you have to understand here is that they are very sophisticated and very persistent as well as patient. After all, they have the entire Skype client list to harvest from at their convenience. And with nobody to stop them or even slow them down, what could be easier.
Here are some important measures to take if you have ever gotten any file through Skype.
1. Remove any credit information from Skype and notify your card provider to notify you prior to accepting any on line charges to your account.
2. Remove all conversations from Skype, whether or not it has personal information.
3. Close your account and start a free account if you must use Skype, with little to no information about you at all.

Skype has proved to be ineffective caretakers of personal information. We must vote with our dollars.
mschmitz123
Another phish today (gotta love it when you running OS X and they tell you have a Windows problem).

******************************************
URGENT SYSTEM SCAN NOTIFICATION ! PLEASE READ CAREFULLY !!

http://www.securonline.net/

For the link to become active, please click on 'Add to contacts' skype button or type it in manually into your web browser !

FULL DETAILS OF SCAN RESULT BELOW
******************************************

WINDOWS REQUIRES IMMEDIATE ATTENTION

ATTENTION ! Security Center has detected
malware on your computer !

Affected Software:

Microsoft Windows Vista
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows Server 2003

Impact of Vulnerability: Remote Code Execution / Virus Infection /
Unexpected shutdowns

Recommendation: Users running vulnerable version should install a repair utility immediately

Your system IS affected, download the patch from the address below !
Failure to do so may result in severe computer malfunction.

http://www.securonline.net/

For the link to become active, please click on 'Add to contacts' skype button or type it in manually into your web browser !
Robert and Nancy
Just received the same meesage except the contact info directs me to http://www.updatecb.org/. I wish this scam would be broadcast to all Skype users,
cobberblisters
I received this message from the 'user' update.info.la3just now. Seeing as how others have gotten it to, I'm assuming it's a hoax, but I'd like to hear it from someone directly connected to SKYPE.

****************************************
URGENT SYSTEM SCAN NOTIFICATION ! PLEASE READ CAREFULLY !!

http://www.updaterk.org/

For the link to become active, please click on 'Add to contacts' skype button or type it in manually into your web browser !

FULL DETAILS OF SCAN RESULT BELOW
****************************************

WINDOWS REQUIRES IMMEDIATE ATTENTION

ATTENTION ! Security Center has detected
malware on your computer !

Affected Software:

Microsoft Windows Vista
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows Server 2003

Impact of Vulnerability: Remote Code Execution / Virus Infection /
Unexpected shutdowns

Recommendation: Users running vulnerable version should install a repair utility immediately

Your system IS affected, download the patch from the address below !
Failure to do so may result in severe computer malfunction.

http://www.updaterk.org/

For the link to become active, please click on 'Add to contacts' skype button or type it in manually into your web browser!
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