I have been trying to explain to your support service what is going on and what my concern is, could you please look into the thread from bottom up and tell me what is this all about
Thank you
Hello,
Thank you for contacting Skype Support.
We would be happy to assist you, but it would help us a great deal if you could provide us with a more detailed description of your issue.
We will be looking forward to your response so we could assist you further.
Best regards,
Jekaterina S. - Skype Support
Visit www.skype.com for latest news, updates and tips.
--- Original Message ---
From: maha@cogeco.ca
Received: 18.11.2008 22:30:42 GMT Standard Time (GMT - 0:00 )
To: "Jekaterina S. - Skype Support" <security@skype.net>
Subject: Re: Someone is using my account I think
> As I said you are not reading my email - I sent you a copy of the
> email that I received below I am asking why did I
get this email
Thank you
>
> Hello Maha,
>
> Thank you for contacting Skype Support.
>
> We apologize for the delayed response. Our goal is to respond to all
> customer e-mails within 72 hours, however due to a recent increase in
> inquiries it has taken longer to respond to you.
>
> Thank you for your understanding and patience.
>
> In order to assist you could you please provide us with a more
> detailed explanation of your problem.
>
> Best regards,
>
> Jekaterina S. - Skype Support
>
> Visit www.skype.com for latest news, updates and tips.
>
> --- Original Message ---
> From: "Maha" <maha@cogeco.ca>
> Received: 05.11.2008 13:44:42 GMT Standard Time (GMT - 0:00 )
> To: "'Marilyn - Skype Support'" <security@skype.net>
> Subject: RE: Someone is using my account I think
>
> Ok I don't think you read my e-mail as I informed you the number I am
> talking about is and the copy I sent of the email does not reflect
> either of my Skype numbers
>
> -----Original Message-----
> From: Marilyn - Skype Support [mailto:security@skype.net]
> Sent: Wednesday, November 05, 2008 1:06 AM
> To: maha@cogeco.ca
> Subject: Re: Someone is using my account I think <<#1705248-2827474#>>
>
>
> Hello Maha,
>
> Thank you for contacting Skype Support.
>
> We understand your concern regarding this charge.
>
> According to our records this is a recurring payment for the 3 month
> Unlimited World subscription.
>
> In order to maintain access to your benefits, your subscription will
> be renewed automatically at the end of your initial period, and the
> recurring payment will be made with the payment method you have used
> to sign up.
>
> Please note that you can cancel the subscription at any time, from the
> "Manage" section on the "My Account" page of our website:
>
http://www.skype.com/go/myaccount>
> The subscription will be reflected in your account as a delivered
> order, but not as additional Skype credit as this is a subscription
> that activates your account to make the unlimited calls to the
> selected nations.
>
> You can find more details about your subscription benefits at the
> "Manage" section on your account page:
>
>
http://www.skype.com/go/myaccount/>
> We hope you continue to enjoy using Skype and please do not hesitate
> to email us if you have any more questions regarding Skype.
>
> Best regards,
>
> Marilyn - Skype Support
>
> Visit www.skype.com for latest news, updates and tips.
>
> --- Original Message ---
> From: "Maha" <maha@cogeco.ca>
> Received: 4.11.2008 17:00:52 GMT Standard Time (GMT - 0:00 )
> To: <security@skype.com>
> Subject: Someone is using my account I think
>
> I received the following email and I think its fraud could you please
> check into this
>
>
>
>
>
> ======================================================================
> =
> ============== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY
> ====================================================================================
>
>
> Hi there maha masoud,
>
>
>
> Thanks for making your purchase through Skype. We're happy to confirm
> your payment. This transaction will appear as "Skype" on your account
> statement.
>
>
>
> There won't be any break in service - your new purchase will pick up
> right where the old one left off. If you have any problems, visit our
> help
> section:
http://www.skype.com/go/help>
>
>
>
>
> === Here are your purchase details: ==
>
>
> - Skype Name: mahamasoud
>
> - Product name: Unlimited World
>
>
>
> - Number: +12512414662
>
> - Total amount: CAD 26.95
>
> - Transaction date: 04-11-2008 13:04
>
> - Order number: 209273802
>
> - Account details and purchase receipt:
>
https://secure.skype.com/store/orders>
>
>
> View the status of your agreement and results of your most recent
> payments online. You may also cancel your agreement on this page.
>
>
>
>
https://secure.skype.com/store/myaccount/subscriptions>
>
>
> You have ordered a monthly subscription product that you may cancel at
> any time from your Skype account. You will be charged every month on
> the same date (or as close as possible), until you cancel your
> subscription. Please note that if you wish to cancel your
> subscription, the cancellation will take effect from the end of the
> last billed period. If you wish to terminate your service immediately,
> you may do so by requesting a refund here:
>
http://www.skype.com/go/recurring_cs>
>
>
> Until next time,
>
>
>
> The people at Skype
>
>
>
> == Getting help for Skype =
>
>
> While you cannot reply to this email, you can contact us through our
> Help section at
http://www.skype.com/go/help for assistance. You can
> also visit our forums at
http://www.skype.com/go/forum.
>
>
>
> ======================================================================
> =
> ========================= PROTECT YOUR PASSWORD
> ==========================================================================================
====
>
>
> Skype staff will NEVER ask you for your password via email. The only
> places you are asked for your password are when you sign into Skype or
> on our website if you want to buy something or check your account. You
> will always sign in via a secure connection, and we ask you to ensure
> that the address in your browser begins exactly like this
>
https://secure.skype.com <https://secure.skype.com/> . It should also
> show a little padlock symbol to indicate the secure connection. No
> virus found in this incoming message. Checked by AVG -
>
http://www.avg.com <http://www.avg.com/>
>
> Version: 8.0.175 / Virus Database: 270.8.6/1765 - Release Date:
> 11/3/2008 4:59 PM No virus found in this incoming message.
> Checked by AVG -
http://www.avg.com> Version: 8.0.175 / Virus Database: 270.8.6/1765 - Release Date: 11/3/2008
> 4:59 PM
>
> ------ Please do not remove your unique tracking number! ------
> <<#1705248-2827474#>>
.
------ Please do not remove your unique tracking number! ------ <<#1705248-2827474#>> No virus found in this incoming message. Checked by AVG -
http://www.avg.com Version: 8.0.175 / Virus Database: 270.9.7/1799 - Release Date: 11/19/2008 8:58 AM