I posted on the Pamfax forum and received no satisfactory response. I was directed to another link in their forum that shows an answer from a few years ago which I guess leads me to believe the problem has existed for a long time now and yet no solution.

I installed PamFax and sent a fax. I then wanted to send another fax so I paid 5 euros which was deducted from my skype account. Now, when I try to start PamFax I get a message that it's searching for license, then that window closes and nothing happens, the program never starts. Sometimes I get a message that skypePM.exe is not running and to start the program but skypePM.exe IS running.

Have I lost my 5 euros? If they can't fix this, and it seems to be a problem that's been ongoing for a while, then perhaps I should receive a refund of my 5 euros.

Skype has nothing to do with your issue.

You should contact them.

I have and am still in contact with PamFax. Apparently this is a problem when you use skype credit to pay for the fax. It seems to be a problem with the skype server transmitting the data to PamFax.

Apparently this has been an ongoing problem for a long time. If it can't be fixed Skype needs to refund the 5 euros to my skype account. The money was deducted by skype.

I received this response from PamFax:

We are just using their payment system with all it's advantages and disadvantages...
This happens very rarely so that they seem to not put very much priority into fixing this. So we keep on pushing to Skype to repair this.

This is in reference with your Request Ticket Number: PF00000158.
Please reply back to this email without changing the subject line if you have further clarifications.

Christoph
PamFax Support Team
www.pamfax.biz

http://support.skype.com/?_a=tickets&_m=submit

so did you get this solved?

I have also the same problem.
But only with 2euros.
I have write to support@skype.net just now.
I will see what will happen.

Let me try to pass to relevant person

Hello,

The same problem is also reported here - http://forum.skype.com/index.php?showtopic=238871

We have contacted our partner Easybits about this issue and they have found a problem in their servers. Hopefully it's fixed soon.

You can follow the latest updates from Jira - https://developer.skype.com/jira/browse/PIF-904

Regards,
Mirje

Same problem here. Obviously has not been fixed. Tried to send a fax last night with Pamfax: Pamfax stole about 4 dollars out of my account. It is a simple one-page fax to a U.S. number.

Had internet problems then, thought this could be contributing to my frustration, but that is no reason why a properly-constructed payment processing system would deduct money without providing a service: theft in simple terms.

Went through the procedure today again. Pamfax is so poorly written, it requires administrative access to the local computer in order to send a fax. How lame can a program be? So, logging in as Administrator as I did last night, I then logged into Skype. Going through the screens was easier as the internet connection was working properly this time. Went to the payment section, and (after adding more skype credits to my account to be able to pay for the fax), I selected Skype Credits, and authorized the payment. While the previous screen and my Skype account showed me over 1.51 USD in credit (I'm reticent to de-posit more funds with a fraudulent system), the next screen came up and told me: I did not have enough credits in my Skype account to process the payment. Also, the same screen showed a balance now indicating the 0.99€ cents had been deducted from my Skype Credit balance. My Skype application was showing the same; my balance was now lower.

Clearly, the funds have been stolen. I want them returned.

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Update: I called Scendix (Pamfax) software in Ebstorf. Most men (inc. women) born on the mainland working in a professional capacity in the land of germany, know english quite well.

From the rep on the phone: The solution is to use PayPal. The refunds can be made by going to the Skype Account screen, My Payment History, Downloads, and making a screenshot, and sending it to support@pamfax.biz.

There is a defect in the Skype payment system on Skype's end. It is a known bug which still exists.

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Update: Attempted payment with PayPal. $6.36 is obscene for a one-page fax to the united States. Forget this, it's a rip-off.