I beleive someone stole my password through a stupid webcam trick, which i didnt relize what was going on till after i did it. It is called XXXXXX. I beleive it was changed by those asshxxxs, because I cant log in and i ended up making a new account which i realy dont want. Is there anyway of gettin my account back?

Post edited by Moderator for security reasons.
Norman Musgrave.

Please see my PM.

I have had the same problem, Would any one be able to help me??

Please see my PM.


Moved to ''Security''.

I have experienced something similar to what is described above. On October 21st, I woke up to find a note that my password had been changed and I couldn't log into my skype account. I tried to have my password send to my email account, but my email account had been changed as well. I submitted a support request on October 21, 2008, and requested help again two weeks later. Still have not heard ANYTHING from Skype. I had approximately 23 Euro on the account and even more distressing is I have lost all of my contacts. I am very disappointed that Skype has not gotten back to me at all. Can anyone help?

Hi,

I must be in the same situation of a stolen skype account, unless the account name was reassigned after being automatically expired). It has been a while since I ran Skype (like 2-3 years, maybe more). It was on another PC. I am pretty sure what my email was because I used an email alias set up just for skype (still active). Now I have recreated an account, just so that I can post here my request for assistance, but I could keep this new account if it is legitimately taken by someone else now. I am pretty sure what my username was because it was quite simple. I just need to retrieve my contact list, I am not too attached to the account name itself (in case it has automatically been de-activated or something, and then perhaps reassigned, in which case, can I still retrieve older contact data, from before it was automatically terminated?)

Thanks in advance

zabulon,
Skype doesn't automatically terminate accounts.
Please see my PM.

Sorry to be daft, but what does PM stand for?

I'"m having the same problem. But someone also changed my email adres, so i can't retrieve a new pasword. And I also got 2 e-mails from skype to my hotmail account, the account i've used to set up skype with my original skype name. The emails are about money:

First e-mail:
========================================================================
============== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY ==============
========================================================================

Hello Jonas Smets,

You have just been allocated some Skype Credit from the Business Control Panel: LAURA ORTIZ

In most cases, you can immediately start using this credit. However, you may need to wait up to 60 minutes for the credit to be activated. For more information about this, please visit http://support.skype.com/index.php?_a=know...ails&_i=340

You can view your account details by going to https://secure.skype.com/store/ and logging in with your Skype Name and password.


== Allocation Details ==

Skype Name: chonazz
Number: 22******7
Date: 09-01-2009 00:46

- Allocation from Business Control Panel

Total amount: 200.00 EUR


Thank you very much for using Skype and best regards,
The people at Skype

== Getting help for Skype ==

While you cannot reply to this email, you can contact us through our Help section at http://www.skype.com/go/help for assistance. You can also visit our forums at http://www.skype.com/go/forum.

========================================================================
========================= PROTECT YOUR PASSWORD ========================
========================================================================

Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign into Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com. It should also show a little padlock symbol to indicate the secure connection.


second e-mail:
========================================================================
============== THIS IS AN AUTOMATED MESSAGE, DO NOT REPLY ==============
========================================================================

Hi there Jonas Smets,

Thanks for making your purchase through Skype. We're happy to confirm your payment.
This transaction will appear as "Skype" on your account statement.


=== So now what? ===

You should be able to start using your purchase immediately. However, in some cases, you may have to wait up to an hour for it to be activated. If you’re still having problems, visit our help section:
http://www.skype.com/go/help


=== Here are your purchase details: ===

- Skype Name: chonazz
- Product name: Control Panel Credit in value of 250 EUR

- Total amount: EUR 250.00
- Transaction date: 09-01-2009 00:45
- Order number: 224384845
- Account details and purchase receipt: https://secure.skype.com/account/purchase/history/orders


=== Save time with PayPal Auto-Recharge ===

Save time when buying Skype products - speed through your purchase using PayPal. Automatically recharge your Skype Credit balance with Auto-Recharge. https://secure.skype.com/account/payment/stored

Until next time,

The people at Skype

== Getting help for Skype ==

While you cannot reply to this email, you can contact us through our Help section at http://www.skype.com/go/help for assistance. You can also visit our forums at http://www.skype.com/go/forum.

========================================================================
========================= PROTECT YOUR PASSWORD ========================
========================================================================

Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign into Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com. It should also show a little padlock symbol to indicate the secure connection.


But i don't have anything to do with this person or money?
Can anyone help me with this one? I use the name chonazz for about 10 years now, and I use it for skype ever since skype for mac exits sow...

Greetings
Jonas

PM = Personal Message.

chonazz
See my PM.

It seems like this is beginning to be a common occurance. The same thing has happened to me. In fact I had use of it yesterday but not today. and my email has been changed.

Please see my PM.

the same thing happened to me as well. i used skype yesterday and now somebody has changed my password and email. i have also got 8 emails from skype since last night. how can i get my account back?

Hi.
I have the same issue :
- someone hack & change ma password
- I have seen email "Control Panel Credit in value of 250 EUR"
- I send request to Skype Support - auto-reply is only reply I got.

How I can :
- got back my account
- check in my trasnaction history if no-one charge me creadit card ???

Any help will be welcome.

No - I don't know anything !!!

Jacek J.

Norman,

Can you please send me a PM. My account has been hijacked as well. Skype is a critical business application for me. I have been locked out for 72 hours and have not heard a word back from Skype support. I really need to get this resolved.

On Monday, I had been working in Skype all morning. All of a sudden, Skype logged me out and gave a message that said my password had been changed. I have gone through the change password process over a dozen times and can't get back into my account.

Please help! Thanks!

Norman,

I have same problem. I received the file "video.pif" from my friend. after that time, my password and email address for security checking are changed. I can't log in. So I made new ID. My friend's password is also changed. I am really concerend about my account. How can I log in? Please let me log in skype.

I've just had my account stolen as well. I had about $15 in the account. I am unable to reset the password and get the account back. Please help.

BTW, I think that this may be a bigger scam than people realize. Since there is an instant payment button that transfers money from your paypal account (IIRC) then there may be a way of bleeding your paypal account dry.

I would like to know more if this is the case.

Skype staff, please check this out as it might be potentially a very large fraud operation about to happen.

Hi.
Looks like Skype is fast when You pay them (they offer you fast autorecharge option).
But when users has problems - Skype is not helping You.

Someone was trying to stole me 250 Euro - and what is doing Skype - got auto email
"Because the majority of requests require research to resolve, it can sometimes take us up to 48 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 24 hours."

Then - after 48 hours - silent.
Shame You Skype...

The next day passing.

No news from "support@skype.com". I still don't know if someone charge my Visa Card, I can't remove my Visa card data from Skype.
I don't know if anyone is working on my issue, I don't if this is one exempt or it is some general issue.
I don't know if I can get back my contacts ...

Is anyone from Skype reading this forums ???

Please see my PM.

Please see my PM.

Please see my PM.


Please see my PM.


Please see my PM.

It is so surprising to me that SKYPE does not take care of their customer base. The same problem happened to me, someone hacked my computer through SKYPE and stole my password and change it to something else, they also managed to change my email to something else. Therefore when I tried the FORGOT PASSWORD the system obviously said that the user and password did not match.

I have sent 3 Support tickets and it has been almost a week!!! so much for ther "24 - 48 hrs " response.

It is very frustrating!!! This happened because I have been purchasing SKYPE CREDITS and I am sure they are gone by now... Also, the hacker managed to recharge my SKYPE account using my PAYPAL account with more credits. By now, I am also going to cancel PAYPAL. Paypal will lose the business of processing my credit cards (Virtual Terminal Pro) and also all the monthly fees About 35 USD + all the discount fees they collect from my transactions.

Also, at this point SKYPE is losing money because I was a bussiness user and have probably spent between 800 and 1000 USD since I started using my SKYPE ACCOUNT.

I only wish that SKYPE would really take their business seriously, as I really doubt it they will continue to grow with such a horrible customer service.

I even saw that they will now advertising along the iPhone (apple) and that is ashame! I will probably post a video on YOUTUBE and any other social network available to warn people not to ever use SKYPE ... UNLESS I HEAR FROM THEM IN THE NEXT DAY OR SO, I WILL START MY ADVERTISING CAMPAING telling my story to anybody that is willing to hear it. I think everyone should do this, to push SKYPE to start really working on their customer service skills.

I too have had this happen to me. I have now PM two moderators. Written three support requests. Emailed an address CSL2@SKYPE.NET. And still no response from any of them. I too use my Skype for both business and personal calls. When is this going to get fixed? This is obviously a problem if someone people are getting hijacked! Please fix this SKYPE!!!!

Oh and for the record, this is not a computer user issue! I do tech work for a living so I know that my computer is secure. This is definitely a problem with Skype.

I received the file "moncho.jpg.pif" from my friend. after that, my password and email address for skype name "pavlinbanev" have been changed.
Please Help!

hi my account is hacked to and some body is recharging through ma account

my e mail user id is vasimshaikh82...can any one help me ...the hacker has also change ma email adress

already solved
thanks to skype support team

Please help me,I have the same problem...My skype password was stolen and email changed,so now I can't connect to my account.Before loging off virus sent it self to my other contacts,they say that they received file name soso.exe.
Account name ilokas2

Please contact Customer Support here:
https://support.skype.com/support_request
This link doesn't require log in and is specifically designed for password reset problems.

p.s. No double posting [Forum/Forum or Forum/PM] please.
This contravenes Forum rules, causes unnecessary duplication and is time consuming for us as we need to identify and deleted these.
Thank you.