Hi,

My password has been changed automatically!! as when i open my computer and skype start it says "your password has been changed for security reasons to prevent other users bla....". I tried to retrieve my password via getting the tokens but the email does not match (i have tried to type using different email names and still not able to match, it seems they also changed my email address).

I've send a support email to skype yesterday but up to now no reply from them. I have provided my paypal invoices for them to verify my account.

With this i'm a bit worried that someone can just steal your password and use your skypeout credit balance. I have removed my credit card in my paypal account just to make sure no one can automatically reload.

Can any one help me on this? how will i get back my skypeout balance?

TIA. Den

the password can only be changed if som someone knows it... so it seems that is what happened. anyway, the important thing right now is to get your account back. luckily where you have made purchases with skype before they can use the details of the purchase to verify your identity and hand the account over back to you.

you said you sent a support request. please note they take a minimum of 4 working days to reply.

if after that time you do not hear from them you can try posting your skype name here and if a member of the moderating team sees your post they may forward your details to skype staff.

Den,
Please PM me the relevant details and I will forward these to Skype Fraud Dept. immediately.

A guy name patrick from skype responded to my support call and he mentioned someone could have access my account and change my email as well, so they put back my email address in my account and ask me to change my password via the get tokens but after i have tried several times, still no tokens is being sent to my email account. So i'm not sure if this Patrick is really from skype!!!!!!, now i'm getting more worried!!!!!!

Also, this morning i have received an email from skype that i have purchased skypeout credit, the hacker/pisher who stole my skype account is trying to buy skypeout credit on my husband paypal account as i have set-up the "paypal pre-approved options" but i'm one step ahead since the moment i have this problem i already ask my husband to removed his credit card from his paypal account.

[b]This is a very serious FRAUD being comitted in SKYPE[/b][size=5], so hopefully this will be corrected soon and no other skype users who will had the same experience.

Here is the email from Patrick:
Hello xxxxxx,

Thank you for contacting Skype Support.

It seems that a third party might have gained access to your account. Your e-mail address might also have been changed, therefore we have reset it to the one you are using to contact us. To ensure that only you are the one who can access your account, we advise you to change your password as soon as possible!

If you are currently logged into Skype you can change your password by going to File -> My Skype Account -> Change Password. Otherwise you can reset your password by visiting this page: http://www.skype.com/go/forgotpassword

Once you have changed your password and managed to access your account again, please contact us at csl2@skype.net and we will unblock your account (be sure to include your Skype username)

Based on the information you provided, we have initiated an investigation on the matter.

Skype can not refund the money you might have lost due to this incident. Every user has to take care of his/her security systems on private computers.

Please check if your PC’s security systems are running properly and if they are up to date. In order to prohibit those incidents Skype strongly advises to regularly update your PC's security software (e.g. firewall, antivirus etc.). It is possible that a trojan or some kind of hidden information collector is installed on your computer and sends this to a third party who uses this information abusively. Also be aware of different 'phishing' sites or Skype-chat messages from strangers that contain links or require you to reveal personal information (passwords, credit card numbers etc.)

Here is the email from Skype on attemp to purchase skypeoutcredit using my husband paypal account:

Hi there xxxxxxxx,

Thanks for buying Skype Credit. We're happy to confirm your payment. We’ve updated your balance.
This transaction will appear as "Skype" on your account statement.


=== So now what? ===

- Start calling landlines and cell phones anywhere in the world.
- Send SMS messages from Skype
- Forward your incoming calls to your cell phone when you’re offline.

Learn more: http://www.skype.com/go/services


=== Here are your purchase details: ===

- Skype Name: monina_punsalang2
- Order number: 141090878
- Transaction date: 12-12-2007 19:01
- Product name: 5 x 10 USD Skype Credit, Purchase bonus worth USD 1.5

- Total amount: USD 50.00
- Account details and purchase receipt: https://secure.skype.com/store/orders

Dear Sir,

My old account having skype id naveen18101985 having original password naveen123 is not working. Yesterday, suddenly there was a message that your password is changed and then i am not able to access it since then. My password has been changed automatically!! as when i open my computer and skype start it says "your password has been changed for security reasons to prevent other users bla....".Even i tried to change my password but it was of no use. I do not know if my account is hijacked/blocked or some error has cropped up. Kindly help retrieve my old account at the earliest and help me out.

My email id is nave.ggg@gmail.com


Regards


Naveen Gupta

Dear Sir,

My old account having skype id naveen18101985 having original password naveen123 is not working. Yesterday, suddenly there was a message that your password is changed and then i am not able to access it since then. My password has been changed automatically!! as when i open my computer and skype start it says "your password has been changed for security reasons to prevent other users bla....".Even i tried to change my password but it was of no use. I do not know if my account is hijacked/blocked or some error has cropped up. Kindly help retrieve my old account at the earliest and help me out.

My email id is nave.ggg@gmail.com


Regards


Naveen Gupta

Same is here!

Yesterday, I failed to log and got the same message. I tried retrieving my password:

#1 - Clicked the link "forgotten password"
#2 - Arrived at the page "Forgotten your password?" and submitted my email address
#3 - Got a confirmation to get check my email
#4 - Got a token and clicked an activation link
#5 - Got a webpage with two text fields and submitted a new password + verified it
#6 - Got an error message "Unknown error occured. Please try again later".
#7 - Clicked the activation link once again, but received an error "This code has already been used to reset a password and no longer valid"

See the attached file for screenshots.

I've got all of my friends on that account. Some of them have no other means to contact me. Please help me to cure my account!

I'm having this same problem, I need help please someone?

I got the same problem please help US

I have sent you a PM ("Private Message") please read it.

i got the same problem.

I have two skpe ID's

first i have an ID:- "phanimadhava" it got blocked in the same away as above menctioned passowrd has been automatically changed iand i was unable to change it to new password. and i have created other id:-"mlninfotech" i phased the same prob even with this ID.

i been back of skype support from last 10 days i have recived only one reply to send snapshots and then after there is no respose from support can any one help me on this regard iam really un happy and phazing lot of problems with out having my contacts.

Clicked the link "forgotten password"
Arrived at the page "Forgotten your password?" and submitted my email address
Got a confirmation to get check my email
Got a token and clicked an activation link
Got a webpage with two text fields and submitted a new password + verified it
Got an error message "Unknown error occured. Please try again later".
Clicked the activation link once again, but received an error "This code has already been used to reset a password and no longer valid"

Hi,

this is complaint number i think i got this added to the skyoe email i recived i have sent the snapshots around 10 days before but there is no reply from them below are my emails i have sent please check

Looking forward for help

TE004:(KMM1141590I15977L0KM

Email 2 to skype support

Hi,

Here I am attaching the snapshots of the errors I am getting please check and help me out in this regard,

1. In first snapshot Skypeerror-1 it shows how I am phasing problem in logging in

2. The second snapshot shows I was unable to change the password it says try again I tried many times it have not changed and after few times it says day limit of temporary ID's has been finished.

please help me with these issues

Looking for the resolution ASAP

Thank you

Best Regards

Phani Madhava Malladi

Email 3 to skpe support

Hi,

Please change all the settings by that I can open it and give me with a default password and I will change it later on

I will lose all my contacts if u can't help me in signing in to my ID please understand

My full Name:- Phani Madhava Malladi

MY Skype ID:- phanimadhava

Place :- Hyderabad India

DOB:- 22-08-1986


Best regards,

Phani Madhava Malladi

Email 4 to skpe support

Hi

Can u please help ASAP I have sent you the screenshots iam attaching the screen shots once again it been almost a week I was unable to use my Skype please understand its important for me I will loose all my contacts.

Thank you

Phani Madhava Malladi


Email 5 to skpe support

Hi,

I haven’t find any resolution please understand and help me with resolution

Here I have another issue I have created a new Skype ID:- mlninfotech I worked on that for a week or so and even this id is blocked

I will let you know how things are happening

When I go ahead and try login in to my ID mlninfotech it starts giving an error like this

" you recently changed your password. Sign in with the new password to call a phone or a mobile. This is a security measure to prevent your Skype account being abused. "

but I did not change the password when try logging in once again it will give an error for error message please refer attachment Skype error2

and when I try to get a new password it says an error for error message please refer attachment Skype error1

I am really getting frustrated because I have two ID's both of them are blocked, what should I do now. can u get an immediate resolution for me

Now all two Id's got blocked one is "phanimadhava" the other one is "mlninfotech" and in my ID "phanimadhava" it also has Skype subscription. it been almost 10 days of subscription I lost till now


Looking forward for your help

Thank you

Best regards

Phani Madhava Malladi

+919703677923

I have sent you a PM ("Private Message") please read it.

i have same problem really i am very sad

i need help pleseee

my email is ourdestiny_2gether
really i am tired of trying to get it back system of

Forgotten your password?

i real need help pleseeeeeeeeeeee i need my emial back plese

ourdestiny_2gether

i hope u guys help

my email adress snow_gm_help@hotmail.com

i have same problem really i am very sad

i need help pleseee

my email is ourdestiny_2gether
really i am tired of trying to get it back system of

Forgotten your password?

i real need help pleseeeeeeeeeeee i need my emial back plese

ourdestiny_2gether

i hope u guys help

my email adress snow_gm_help@hotmail.com

I have sent you a PM ("Private Message") please read it.

the same thing happened to me on the Skype account I use for work, when I was trying to log in last Friday, there was a prompt that my password has been changed for security reasons, I have not given out my password to anyone so I was slightly worried, but requested for a new password right away.

I got the password tokens and used them all up, as everytime I reset the password, it encounters the unknown error message. this is the third day and I really am panicking as that account is my lifeline for work.

I have attached a screencap of the error message. I hope I can get this account back.. I'm desperate.

Thank you in advance.

I have sent you a PM ("Private Message") please read it.

so we can't get back our emails omggggggggggg

that privet msg only for VIP ppl lol

i need help pleseeeeeeeeeeeeee

my email omgggggggggg

Please read the PM ("Private Message") I sent to you.

I have this problem too

The virus (or hacker) change my password and my email adress
please help I want my skype back I can't find my friend accounts
My account was MuT_sTz
My email : mut_m@yahoo.com

I have sent you a PM ("Private Message") please read it.

I was chatting with a friends when sudenly i was kicked out of skype my password was change and the recovery systme is not working
what is going on ?

I have sent you a PM ("Private Message") please read it.

this same problem just popped up for me an hour or two ago. my skype was sitting there minding its own business when suddenly there was the pop-up saying my password had been changed and asking me to please sign in. i did not change my password and i can't ask for a new one because it seems my email connected to skype has been changed too. if someone could please help me...skype is the only way i can contact several of my friends and i don't have their skype names memorized or anything.

the account i'm talking about is banjinojoshin
and the email connected to it WAS the same email connected to this forum username. please someone help if you can

I have the same problem like everybody else

Hi TheUberOverlord,

Can you please PM me with the fix? For this problem (Skype Password has changed automatically).

This has happened to one of my friends and I would like to help them get back into there account.

Thanks in advance

Barry

I just sent you a PM ("Private Message") please read it, I also sent your Skype name to customer service.



I have sent you a PM ("Private Message") please read it, Please PM me your Skype name.



I have sent you a PM ("Private Message") please read it, also please PM me your Skype name.

Hi,

I had the same problem as well, except that I did not get any new password or any instructions on changing the password in my email after entering my email address in https://secure.skype.com/account/password-reset-request page. The email address that I entered was still accepted, and the message said that the email was already sent. I had checked my email, including my spam folder but I did not receive any email from Skype.

I had also sent an email to the support, still waiting for their answer. The problem occurred last night.

Could anyone help me, please?

Regards,
Arini

I got same problem. Pls help me get my account back. My account is codybank8584.
Thanks in advance !
Nhan

I finally got the mail from Skype for the password token, but when I tried changing the password, the following error was shown: "Unknown error occured. Please try again later." (I can provide a screen shot of the error if needed).

Could anyone advise me on the matter, please?


Regards,
Arini

I have the same problem before 12 h or so my pass changed and evrything is like they say...in previus posts i want my skype back..my acc was cute_angelus my email yamasaki_uk@Yahoo.com...i will expect a Pm...i tried to recover pass but there was a problem in heartbeat i got an email this mornin but it was with some other skype name not myin..

please help

vLadI....

I have this problem too

My account is berettagtz
please help I want my skype back and I have about 150 frends
the password I have, but I dont have my email (blocked)
but can't accsees account

I've been locked out of my account for 3 days now - similar situation - you get 3 attempts to unlock with a temporary password (token) each day and then you're locked out for a further 24 hours. I've had service 2 emails from Skype one said the system had not been able to generate new passwords since 31st August and the other indicated the "technician" didn't understand the problem.

Frankly the service stinks - I pay for international landline & mobile calls (auto top-up by credit card) and am increasingly worried my card will be hijacked. You can't talk to anyone direct at skype, the tokens today arrived 5 hours after they were requested....so perhaps we're just the tip of the iceberg here, and now I have to look elsewhere for PAYG calls while travelling.

How ebay think they'll sell skype with such poor levels of customer care (particularly for PAYING customers) is beyond my imagination.

Regards, Chris W

Hello Overlord. I have the same issue. I have tried resetting the password but the tokens wereexpired before I get them (many hours after the request is made)and now I am locked out from requesting any more. Please let me know what is happening.

some help please overlord ;[ .....

I seem to be having the same problem with my normal skype account the email yesterday is still mine but when I follow the link to change passwords it says error occured and I am unable to reset the passowrd I sent a message to the skype help people but have received no email from then that was 2 days ago, I would very much like to get back to my normal skype account as it has alot of contacts who I cant remember the names of that I need

ali

Ia Have Same Problem I Was Using My Account Then My Skype Loged Out Autmatic And Told Me That The Password Has Changed Ia Tried All Wayes But I Didnot get My ID Back
My ID Is Egy_Crash
Email : Egy_Crash@Yahoo.Com
Plz Help Me To Get Me ID Back

On "heartbeat blog" a comment was made by Peter Parkes on September 3, 2009, Stating

"The password system has been fixed. If you tried to reset your password, but haven’t received an email yet, you should get one in the next few hours.

However, the reset code you receive may now have expired – please try the code provided in the most recent email you receive, and if that doesn’t work, head over here and try again.

Unfortunately our password system is having a few hiccups – if you’ve forgotten your password, there may be some delays before you’re able to reset it"

As said before, the problem has not been resolved and why did our accounts password get changed if not by us? was it system failure, malicious damage or attempted hijack? Skype is playing down this issue but given the prolonged delays in getting tokens emailled to us and then finding they don't resolve the problem I think Skype are trying to keep the lid on a much bigger problem. "Hiccups" is hardly a suitable term for a 3 day failure!

Here's one for you guys.
5 days ago using Skype to communicate wife my wife who's working overseas in Africa and our only way to chat to other than making expensive telephone calls notice my Skype automatically go into busy mode then shutdown.
On trying to restart would not accept password.Then tried to input my email address to retrieve password.Would not accept email address.So then used lost my email address link.24 hours later received a token to change password.Entered told me out of date.So back to skype same muck around again.In the mean time had to transfer funds from bank account and notice amount of $48.00 was pending.had not used account of days so rang bank and queried.Was informed that its was for 3 $16.00 amounts from Skype.Straight away froze the account then try to contact Skype.Cound not find a contact phone number email address of fax number anywhere.Cut a long story short finished up here on the forum and managed to get email contact with en_support.Waited a day for response and got that robot email that we all have had from skype.it contained the words that skype would not be responsible for any debits on my credit card as I had given then details out.Again rang bank to see what could be done as was informed by the bank that I was to inform skype as I had already informed that my credit card had been tampered with that they were responsible for any debit after i had informed.So email en_support again and at last get email in couple hours asking for visa cards details first four digits last four digits etc.
Supply with details.This morning three emails appear reversing the amounts.Then went to skype log for new password token appeared in five minutes and all working again. 5 days from start to finish, heart attack over bank account and 50 bucks worth of calls to wife.Real great services from a billion dollar company.And still no explain to what happened.Good luck guys we going to install our own private chat line and when credits run out on skype phone will not renew.All I can really say is thanks for nothing.

I still got the same error when I tried changing the password again ("Unknown error occured. Please try again later."). Made me wonder if it is really resolved.


Regards,
Arini

i want my acc its about time ive been waitin 3 days almost now...what is wrong with u ppl why don't u react fast i need my skype...isnt that clear like the others in this toopic need it....

Same is here too i try everything.
Please ppl help.

Good luck. I waited over 20 days and didn't have any response. Finally I get an email saying that my account was cancelled and Skype is sorry that I'm leaving.

I sent emails for 20 days straight but receive NO response.


Guess they dont want our business anymore.

The same problem
If anyone have solution please send me PM
Thanks

as some one sayd

boyscoot8995
New member
Posts: 2
*



Nobody seems to care about the problem it is all over the forum
Why our password has been changed?
what happened?
can you give us some answer
Sat Aug 1 2009, 21:03


its the same im waitin 4 days now and as it looks i will have to wait much more no matter its and easy task just to change pass about 15-secs...What is wrogns with theese ppl....no one here helps...

Will share this with you guys.
Have finally got skype back.
Money reversed back my account.

Sitting on computer yesterday afternoon catching up with wife when lost total control of computer.
Had remote desk top engaged.Engaged number of days ago to fix problem on wife's computer.Never turned off.

So now have discovered how they gain access to computer and Skype.

All of sudden up came change Skype password box.Hit the kill button on satellite modem .Went into Firewall removed all tick in box.Then logged back in all was good.So have learned great lesson out of this.




So hoping this may answer few questions for you guys on how these hackers are gaining access.

Good luck hope you get you Skype Shortly.

Please help

I have the same problem

Im Fixed man what a re lief...

got the same prb i think .... :/
i was in important conversation then a little window appeared : " ur passowrd has been changed ..."
i am using another accont to log in forum

#1 - Clicked the link "forgotten password"
#2 - Arrived at the page "Forgotten your password?" and submitted my email address
#3 - Got a confirmation to get check my email
#4 - Got a token and clicked an activation link
#5 - Got a webpage with two text fields and submitted a new password + verified it
#6 - Got an error message "Unknown error occured. Please try again later".
#7 - Clicked the activation link once again, but received an error "This code has already been used to reset a password and no longer valid"

i don't understand what happens ?!!
what can i do please