I just purchased the GE 28300EE1-A base unit, and the phone will not recognize the computer (and vice versa). I've checked that all cables are working and plugged in, USB port is active, I've uninstalled and reinstalled both Skype and SKYLINK software, rebooted...and the phone still does not recognize a PC connection.

Please help! The GE Call Center Rep was very nice, but didn't provide a solution. I've seen a link to a firmware upgrade in the forums, but it's broken. I'm running v. 1.9.8.3. I love the idea of the phone and really want it to work; I don't want to have to take it back.

Thanks!

The manual said the skylink intall would ask for the phone to be connected to a usb on the computer during program installation but it never did for me. . . and the computer wants a device driver for it, but none are given. So, hardware (phone) cannot be installed and used. If this is simular to your problem then I don't have an answer, but would love to get one.

I purchased the same phone and I'm having the same problem. How did you resolve it?
Thank you.



I purchased the same phone and I'm having the same problem. How did you resolve it?
Thank you.

Honestly, I don't remember how it was resolved. I think I simply switched to a newer computer. Also, a reinstall of the Skylink software also helped. Good luck - the phone really is great!

I have the same problem!!

The phone doesn't detect the PC and vice versa. I am using windows vista and have installed the skylink. The Skylink detects the phone but the phone doesn't detect the pc!

I am confused! Please help me! Thanks.

I found the updated utility here it will update from 1.9.8.3 to 2.00.015.
Fixed all my problems.

http://www.home-electronics.net/ge/pc/skyp...KYLINKSetup.exe