My Skype ID is jae.park78.

I used a perfectly working and valid credit card to purchase Skype Pro.

This is purchase history:
August 29, 2007 Skype Credit $10 $10.00 Delivered
August 29, 2007 Signup for Auto-Recharge Skype Credit $10 $10.00 Refused
August 29, 2007 Signup for Auto-Recharge Skype Credit $10 $10.00 Refused
August 29, 2007 Skype Pro Hardware voucher
Skype Pro Extras voucher (Pamela)
Skype Pro Extras voucher (Emotive)
Skype Pro Extras voucher (CrazyTalk)
5 months of Skype Pro with 4.50 USD of Skype Credit $15.00 Delivered

I don't understand why my purchases were refused in the first place, but I managed to buy $10 worth of credit.
The same day my To Go number does not work, and when I logged on to my Skype accout it said:

"You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status."

At this point, I can't use my To Go number and my purchase limits are set to zero.
So I send a support request on 29 August, 2007.
Just to make sure, I send another support request on 30 August, 2007.

Come 31 August 2007 at 7:58PM, I get 2 e-mails.
One is reversing my order for my Skype Pro account of $15.
The second was reversing my order for $10 worth of credit.
Reason being: " The order did not pass our anti-fraud measures, and we will return the money to the financial institution account supplied to us, and we will not deliver the service you ordered. It can take 5-7 business days for the money to return to your account."

As of now, my account is still locked, so I sent a fairly angry email asking for my account to be unlocked.
this was yesterday, 4 September 2007.
I have $-4.51 credit on my account.
I still can't purchase anything since all of my purchase limits have been set to zero.

I have not received any reply regarding my support requests.
All they did cancel my orders I made with my perfectly working credit card.
I am now waiting for my PayPal payment, but it's not use since I can't buy anything, can I?

So, I ask that someone in Skype please help me out with this.
I have read the postings on this forum, and I have seen people that are in MUCH worse situations than I am.

Anti-fraud measures on the part of Skype is OK, and I myself would prefer being safe than sorry.
But this is getting way too out of hand.

Can anyone help me with this?

This post has been edited by red.team: Wed Sep 5 2007, 15:46

Referred to Skype Moderator for review
SUMMARY
Username: jae.park78
Filed ticket: August 29th 2007
Issue: Blocked Account plus several others

Referred to Skype Moderator for review
SUMMARY
Username: jae.park78
Filed ticket: August 29th 2007
Issue: Blocked Account plus several others

Thanks a lot for the help.
I hope this gets resolved soon.

I hope this gets resolved soon.

I forwarded to Support.

Ike

I forwarded to Support.

Ike

Thanks.
When can I expect any response?

Did you receive a reply already?

Ike

Did you receive a reply already?

Ike

OK, so I finally get a response from Skype Support.

This was the email I received:

Hello ,

You are receiving error #940* when making calls because your credit transaction has been flagged for verification.

In order to resolve this matter we must check your credit card data against our financial institutions details. We request the following information from you:

1. First 4 and Last 4 Digits of credit card used to make your SkypeOut purchase (NOTE: Do *NOT* send full credit card number!) 2. Name of Cardholder written on the card.
3. Issuing Country of Card.

You can send this easily by replying to this email.

Once we receive this information, we can verify your transaction and enable your account.

Thank you for your co-operation.

Best regards,

Patrick P.
Skype Support

Visit www.skype.com for latest news, updates and tips.

I send in my information and get the following reply.

Thank you for contacting Skype Support!
Please do not reply to this automated email, we will reply to you directly from your support request.
Email follow-ups to all Skype Paid Service and Billing-related queries will be sent usually within the next 72 hours. While it may sometimes take longer than 72 hours to hear from us, you can be assured that we are working to answer you as soon as we can. Bug reports, comments and suggestions will be forwarded to our development team and will most likely not be answered via email.
For technical problems please check if an answer is available in our Knowledgebase.You can also check our Troubleshooters for answers to common problems:http://support.skype.com/index.php?_a=troubleshooter
Skype Support


This was last Monday, 10 September 2007.

I still haven't heard from Skype Support yet.

This is taking WAY too long.

I need help with nudging Skype to resolve this issue right now.

I hate to be a pain in the ass with this, but I don't think I'm the only one on the verge of my patience.