Hi - On Friday 20th October, I took advantage of the Skype Talk for Britain offer by prepaying the 10 euros. I then duly waited the 72 hours and began using Skype to call UK landlines.

Problem is, I've been charged for these calls which are supposed to be free under the offer.

I have not received an email from Skype to advise me that I can start calling free. However, it is now Tuesday 24th October - well and truly past the 72 hours - and I'm not getting the deal that was promised.

Is anyone else having these problems? Can anyone advise me? I've not been able to find anything on the knowledgebase, and though I have tried to contact Skype via the support email service I'm finding them difficult to reach.

Grateful for any help or comments.

John

Hi - On Friday 20th October, I took advantage of the Skype Talk for Britain offer by prepaying the 10 euros. I then duly waited the 72 hours and began using Skype to call UK landlines.

Problem is, I've been charged for these calls which are supposed to be free under the offer.

I have not received an email from Skype to advise me that I can start calling free. However, it is now Tuesday 24th October - well and truly past the 72 hours - and I'm not getting the deal that was promised.

Is anyone else having these problems? Can anyone advise me? I've not been able to find anything on the knowledgebase, and though I have tried to contact Skype via the support email service I'm finding them difficult to reach.

Grateful for any help or comments.

John

You say that you topped up your SkypeOut credit with Euros.
I think you need to pay in British Pounds in order to qualify for the promotion.

This post has been edited by Norman Musgrave: Tue Oct 24 2006, 14:16

You say that you topped up your SkypeOut credit with Euros.
I think you need to pay in British Pounds in order to qualify for the promotion.

The offer clearly stated 10 GBP but, according to this person's comments, a payment of 10 EUR seems to work.

The offer clearly stated 10 GBP but, according to this person's comments, a payment of 10 EUR seems to work.

Hi again Spud,
Yes - it seems that at least one person qualified for the promotion using Euros.
Three possible reasons:
1. The poster typed Euros when he meant to say GBP.
2.Skype made a mistake in allowing the poster to qualify.
3.The promotion does, after all, allow for payments in Euros as well as GBP!
It does seem to be confusing some people.

I have the same problem, I have paid in GBP and Im still being charged so im not sure whats going on, I ordered it on the 19th and still no free calls...

I have the same problem, I have paid in GBP and Im still being charged so im not sure whats going on, I ordered it on the 19th and still no free calls...

You should receive your confirmation from Skype shortly.
They indicate 'within 72 hours' but I understand that they are running a little behind.
Also - the 3 days indicated is usually 3 WORKING days which, in your case, would be today.

If Skype are a little behind then that is fine. What is not fine is failing to deliver, it does not say 3 working days anywhere in the promo material. It simply says 72 hours.

For a communications company Skype are inadequate when communicating with their paying customers.

Still waiting for free calls activation....

I ordered mine with £10 on the 21st October and i'm still waiting, I received an email on the 21st saying 72 hours to activation and it did not mention anywhere on the email that i would receive another email when it was activated. I tried to use it last night and i was charged for the calls. the email does not mention anything about working days it clearly says 72 Hours. I emailed customer services asking for the money for my call costs to be returned to my account but no reply as yet. I'll wait and see what happens, I hope this is not another case of no TalkTalk (pun intended), they are not owned by CarPhoneWarehouse are they? lol.

here's hoping Skype sort this out and it doesn't become a red herring.

If Skype are a little behind then that is fine. What is not fine is failing to deliver, it does not say 3 working days anywhere in the promo material. It simply says 72 hours.

For a communications company Skype are inadequate when communicating with their paying customers.

Still waiting for free calls activation....

I ordered mine with £10 on the 21st October and i'm still waiting, I received an email on the 21st saying 72 hours to activation and it did not mention anywhere on the email that i would receive another email when it was activated. I tried to use it last night and i was charged for the calls. the email does not mention anything about working days it clearly says 72 Hours. I emailed customer services asking for the money for my call costs to be returned to my account but no reply as yet. I'll wait and see what happens, I hope this is not another case of no TalkTalk (pun intended), they are not owned by CarPhoneWarehouse are they? lol.

here's hoping Skype sort this out and it doesn't become a red herring.

I joined this offer last week and ordered my credit, this is well and truly over 72hrs, double in fact.

Can someone from Skype tell me what is happening? otherwise I will be contacting the relevant authorities regarding this offer.

Advertising Standards Agency, anyone know if that applies to internet?

Cmon Skype must do much better if you want people to take your service seriously and actually use it.

Yes the advertising standards does apply to internet offers as well as any other offers. if you want to make a complaint about any form of communications best place to start is ofcom http://www.ofcom.org.uk/

Please see the information in this thread. Ike has kindly offered to help people with this problem.

not been on the forums or skype for that matter for a while. how do you get the free calls to the uk. I have not been offered any promotions and I have been a skype user for over two years. Can I get onto this promotion

not been on the forums or skype for that matter for a while. how do you get the free calls to the uk. I have not been offered any promotions and I have been a skype user for over two years. Can I get onto this promotion

Hi,
It's not calls TO the UK that are free but rather calls WITHIN the UK to other UK landlines.

You say that you topped up your SkypeOut credit with Euros.
I think you need to pay in British Pounds in order to qualify for the promotion.

Hi Norman

If you check the terms & conditions, it clearly states:

"To enter the Promotion the Participant must sign in into his/her Skype account and purchase any amount of Skype credit"

It doesn't mention currency, and it doesn't specify a required amount of prepayment.

Very confusing and unclear.

John

well, its been 3 working days now and .. well - no email from skype - seems they didnt deliver. I was looking at buying a netgear skype wifi phone but this has put me right off it

when will you sort it out?

I have been using up my credit to find out if i just hadnt recieved the email but im being charged...

I feel that Ive been mislead in the offer

Any help would be appreciated

This post has been edited by Ne0: Thu Oct 26 2006, 01:01

Me too - but perhaps if it is 3 working days then maybe I will hear today. But they do say 72 hours which doesn't imply anything to do with working days. Hope it's not 72 working hours otherwise it could be a couple of wks.

Well mine is 4 working days now so I wouldn't count on it

Well mine is 4 working days now so I wouldn't count on it

Shame really, i was really looking forward to using Skype, I even bought a SkypeOut number.

If its not sorted soon, im going with Voyage.

im not even going to be using the Free Landlines "that" often.....its just a matter of principals.....

thats the main reason i joined.....now feel a little cheated.

Please see below a statement from SKYPE staff, at least they are aware your issues:

"We are really sorry to hear that some users have experienced problems with Talk for Britain. We are working extremely hard to resolve these issues and will update our website as soon as the problems are resolved"
Alistair Shrimpton
SKYPE STAFF

Gladiator - thanks for the update, but where has this statement come from?

Do you work for Skype?

I would expect Skype to have posted this statement on the Talk for Britain promotion page.

Please let us know where this statement has been officially announced.

People are not p'd off because something has gone wrong, but becasue of the deafening silence from Skype.