bought £10 credit, and more than 72 hours later no email received. how long does one have to wait ????

bought £10 credit, and more than 72 hours later no email received. how long does one have to wait ????

Please check your SPAM settings and the SPAM folder at the server. Also make sure you are still using the same e-mail address you signed up with.

If you paid per bank, it can take 7-10 working days.

Ike

I am in the same situation. Payed by credit card received the email receipt AND the email telling me about the 72hrs so SPAM settings not an issue.

Does anyone know if the skype software will have a notice telling us the free uk calls has been activated?

Please check your SPAM settings and the SPAM folder at the server. Also make sure you are still using the same e-mail address you signed up with.

If you paid per bank, it can take 7-10 working days.

Ike

checked it all and purchased £10 on 19th october via paypal my skype account shows funds credited

same as you merlin except I paid by credit card.

I don't mind. It's just that 72hrs means 72hrs. If they can't achieve their own objectives then an email or something on the skype website saying sorry it'll take a bit longer would be nice. It'll save us trying to chase it, and it'll save them answering our responses.

I didn't get an email to confirm activation, but the free calls were applied to my account within 72 hours of buying the credit.

I didn't get an email to confirm activation, but the free calls were applied to my account within 72 hours of buying the credit.

thanks for the info spud, did something show up in the skype software for you to know it had been activated? or did you just make a call and realise that you weren't charged?

thanks for the info spud, did something show up in the skype software for you to know it had been activated? or did you just make a call and realise that you weren't charged?

If it's anything like the free call offer in France - it just happened. I didn't realise until I saw the €0.0 charges against the calls. May be worth just trying it to see.

If it's anything like the free call offer in France - it just happened. I didn't realise until I saw the €0.0 charges against the calls. May be worth just trying it to see.

thanks Auser, I made a call an hour ago and was charged

thanks Auser, I made a call an hour ago and was charged

Ah well - can't win em all.

yep

Credit paid by Paypal on 19th Oct, no activation email received, but as of 23rd the "free" UK calls seems to be working after 4 days delay.

Whilst it is good to get the "free" calls, which brings it temporarily in line with Vonage and the BT plans, the bodged implementation is disappointing. Skype still has a way to go in terms of getting to business quality phone systems. When I pick up the Skype headset I hope to get reasonable call quality. When I pick up the phone handset for BT & Vonage I assume that I will get good call quality.

I don't knock the concept of Skype - it saved me loads of money calling home (UK) from the hotel when I was working in Moscow. Rather it is sadness that Skype (Ebay) serially get it wrong in terms of product release.

For anyone who is missing the "Free Calls" activation email, you can check for activation by visiting the Promotions page on your account,
https://secure.skype.com/store/myaccount/promotions.html

When the service is activated you should see an item like this,
Unlimited UK landline calls for 6 months status Delivered

I checked the promotions page - says 'delivered', but no email, and got charged for two calls this morning.....

I checked the promotions page - says 'delivered', but no email, and got charged for two calls this morning.....

same here the link says delivered but made calls yesterday and today and got charged .
not that good a deal so far, wheres the customer service ?????????????????

I too paid £10 + VAT Skype credit and still yet to have the free calls activation notification email. This is incredible poor and the silence from Skype is deafening.

I have contacted BBC's consumer affairs Watchdog programme regarding this matter.

Will raise a support issue, as I encourage others too, and post back the resolution. I have a support issue outstanding from August so I won't hold my breath.

This post has been edited by mspoke: Tue Oct 24 2006, 17:25

Anyone in this thread who still hasn't received the activation code or who is still charged although the activation? Please report back and I will forward to Skype.

Ike

Signed up on the 19th also. Promotions page says Unlimited UK landline calls for 6 months status Delivered. No email and I'm still being charged for UK calls this morning.
Colin

This post has been edited by reedx: Wed Oct 25 2006, 13:27

Dear all,

We have had some technical difficulties after the launch of the promotion and some of you may not have received the activation email.
in order to help you with this issue and to check your accounts, please provide me with your correct Skype usernames

We apologise for the inconvenience

Thanks in advance

Best regards
Laurence

laurence I tried to PM you but couldnt either you have disabled PM's or your inbox is full my skype username is the same as this account name.

I paid £10 on the 21st but was charged for calls last night. Still no email as yet only the one about 72 hours which i received on the 21st.

This post has been edited by stevemontanut: Wed Oct 25 2006, 14:33