On july 27,I turned on my computer, Skype couldn't log in , It said my password was changed ''WHICH I KNEW I DID NOT DO , so I tried loging in with my old password , IT DID NOT WORK .
SO i went to SKYPE to reset my password .and when i send email to reset it , its sends email to me to do this , i put in the new passwork 'IT TELL ME IT HAS BEEN CHANGED , AND TO LOG IN WITH MY NEW PASSWORD ''
WELL GUESS WHAT ! ''it don't work ''it tells me my password is incorrect .
SO is my account HACKED ? BLOCKED ?> OR WHAT THE HELL IS THE PROBLEM ?
i am paid up for a year TO A SERVICE I CAN NOT USE ! i had to start up a new account just to post here ''JUST AMAGINE A PHONE SERVICE WITH NO PHONE SERVICE !SKYPE PLEASE FIX MY ACCOUNT OR REFUND 6 MONTHS OF MY PAYMENT ,
MY ACCOUNT IS zr11991 FIX IT PLEASE ''GIVE ME SOME CUSTOMER SERVICE
OH YES I HAVE EMAILED ''EVERYDAY FOR LAST 12 DAYS STILL NO HELP ! DOES ANYONE WORK THERE?

peggysuellc

My Skype account has been similarly compromised, with email/password changed, skype credits consumed, more skype charges run up through Paypal.

Paypal refuses to refund the charges made to my account.

I am actually more concerned that a fraudulent person now has control of my skype identity with my skype contacts. I have asked Skype to delete my old account or return it to my email address so I can reset my password, but they have done nothing about it.

This has occurred over a same time period as yourself, and Skype is also ignoring my emails for support.

I can only summise that either:
1. Skype is not overly concerned about supporting paying customers; or
2. Skype is overwhelmed by some vulnerability that is affecting, you, me and many others.

Like others, I have been careful about protecting my skype password, and am suspicious that the security breach has been on Skype's servers (rather than my double firewall protected desktop PC)

Good luck

AB41

Hi
Thanks for your reply, Just think about it a ''PHONE SERVICE WITH NO PHONE SERVICE'? Seems like they got your money and they just don't care . its been 13 days now and i still can't use my skype A PHONE SERVICE WHICH I HAVE PAID FOR .
SO IF ANYONE IS ''LISTENING '' PLEASE RESET MY ACCOUNT AND EMAIL ME MY PASSWORD , MY ACCOUNT ID zr11991

18 days still no help zr11991

I had to open a new account to be able to post here.
I also had my account stolen today, could not log on as the password had been changed by somebody. they also took 3x28€ from my paypal account and I already had about 25€ in my skype out account. My stolen username is Armitage1k
I talk with my brother in germany almost every day, he told me today over normal landline phonecall that he saw me online with a changed profile.
Anyways, I send 3 e-mails to customer support in Skype, told PayPal about the hacked account and filed 3 instances of fraudulent activities for the last 3 unsolicited Skype payments. After the weekend I will also contact my Credit card company to stop the payments.
What I would really like is to get my account back, as I've been using it for many years.

20 days later there still asleep problem not fixed

10 days for me with a similar problem. Skype has yet to respond. Very bad and I paid for 1 year of service. Im not happy at all.

24 days still same problem account still blocked zr11991

24 days still same problem account still blocked zr11991

Just wondering if ringing 5live,Victoria Derbyshire,would help.Highlight and maybe shame the B******S.Sorry,I forgot.They have no shame.

Just wondering if ringing 5live,Victoria Derbyshire,would help.Highlight and maybe shame the B******S.Sorry,I forgot.They have no shame.

well nothing else works

I will be contacting the national radio station in the uk tomorrow.I suggest you do the same where ever you are and tell others.This money grabbing monster must be stopped.

yes i 'll do that . i will also tell all my customers , and i'm a member of a lot of different clubs i'll post there too. not like this place that deletes your post cause they can't handle the thruth

The Register is reporting on this problem. the article

Something tells me that, because of the fleury of activity on this topic all over the web, there is really a problem with a security breach. Skype tried to blame it on my computer, but now I am suspecting it is from their side. This company is just plain stinking. While I finally have access to my account, I am still limited and blocked from using Skypeout. Like everyone else, numerous emails to support and nothing. Here is the string of emails between me and Skype:

The Story:

Add me to the list. Someone hijacked my Skype account 2 weeks ago and I was locked out. Then, I got a response right away from Skype, and they told me to change my password. So I did. Then I wrote them and told them that the $35 skypeout credit charged to my credit card by the Hijacker was not my responsibility, that I did not authorize the charge. This is their response:
___________________________________________________________
Once you have changed your password and managed to access your
account again, please contact us at csl2@skype.net and we will
unblock your account (be sure to include your Skype username)

Based on the information you provided, we have initiated an
investigation on the matter.

Skype can not refund the money you might have lost due to this
incident. Every user has to take care of his/her security systems on
private computers.
__________________________________________________________

Commentary:

Wait, Skype, a merchant, cannot refund my money? Even though I did not authorize the charge? Even though someone broke into my account and rang up this charge? This is illegal for a company to do this. If the charge was not authorized, they shall refund the money. It is an easy thing really, and it takes care of the cusotmers. Instead, they would rather ME do all the work and initiate a chargeback with my credit card company. Skype = Greedy, incompetent, expletives.

Then, a few days after this email, I told them that I demand my money back, here is the response:

_______________________________________
Hello,

Thank you for contacting Skype Support.

________________________________________

Nothing else! They DON'T CARE. They are greedy, they just want your money. I am seriously questioning this company now. To top it off, I am blocked out of my skypeout now. They told me that once I changed my password again, it would be unblocked. So I did that and sent them an email alerting them to the fact that I complied. 10 days later and 10 emails to them later, still blocked out. This is totally unacceptable. I have 4 Skype numbers and an Unlimited World subscription. I am now looking for other VOIP options, because Skype has really gone downhill in that there is little-to-no customer service.

freudling,
Skype's systems are fully encrypted.
The codes are unbreakable.
The only way that a hacker could access your account is by knowing or guessing(unlikely but not impossible) your password.
Either way it is not Skype's fault nor responsibility.
For this reason any money stolen from your account by the hijacker cannot be refunded by Skype.
With regards to your blocked account please let me have your username and the date you filed your first ticket to Customer Support.
p.s. Please don't double post - Forum/PM.
Thank you.

I've had my account returned to me over 1 week ago, but it is still blocked.
I now have almost 100€ in skype-out credits, but can't use them. I lost almost 80€ through Skype's incompetance when it comes to security, but is is easier to blame it on your customers, isnt it?
I decided that from today I will send 1-3 emails every day to the so-called Skype support to get my account unlocked. Also thinking of some legal way to have Skype give me back the money that was stolen.

Actually Norman, because Skype stores financial data, whether it is your credit card or a link to a user's PayPal account, they are responsible for any unauthorized charges on the account. So is PayPal. So is the Credit Card company. The fact that they don't like issuing refunds and make the user feel like it is their fault is poor customer service.

It's one thing to be able to hijack someone's account and use their Skype ID for making/receiving calls, it is another thing to be able to use Skype as a port to make fraudulent charges. Without the financial link, these fraudulent charges would, for the most part, not happen.

Additionally, I run a Mac behind a firewall, and since there are virtually zero viruses on the Mac, saying that it is my fault that someone breached my security is unwarranted. It is possible that it happened on my computer, but not likely. Since I have to open a port to allow Skype to work, where Skype is the only application I allow an open port to, obviously I suspect it is a problem with Skype, and not my computer. Moreover, the fact that many users have been reporting this on numerous platforms as of recent raises my suspicion even more.

I do thank you for your willingness to help, after repeated emails to Skype yesterday, I finally got my account unblocked. But the 10 day lag time is unacceptable for paying customers. Skype is in dire need of a proper customer service center, especially for business customers.

Actually Norman, because Skype stores financial data, whether it is your credit card or a link to a user's PayPal account, they are responsible for any unauthorized charges on the account. So is PayPal. So is the Credit Card company.

This is how I understand companies work. This is how my company would work.

I am now also a member of this "club," a victim in the last two weeks of a Skype account hijacking. 100 Euros was stolen from my PayPal account.

And yes, it seems in the end Skype blames me for letting someone buy their products with my money without my permission.

I received a note 10 days later from Skype support (Patrick P.) saying:
"...it appears that someone has succeeded in fraudulently obtaining your PayPal account and purchasing (Skype)credit...you are not liable for this transaction in any way."

This was wonderful news. When I asked for a refund I then got this:

"Skype can not refund the money you might have lost due to this incident. Every user has to take care of his/her security systems on private computers."

Lovely. Which is it?

As of today I'm still out 100 Euros and still out of my Skype account (the password won't reset using the parameters Patrick provided. Ugh.) Thus I can't tell yet if any of the 100 Euros of services remain on my account. The whole thing is very, very frustrating.

I suspect the breach may be due to something on Skype's side as well, because my charges were for Euros I live in the States and charged previous transactions in USD. That may not have anything to do with it, however.

Skype's customer service 'policy' of ignoring, then blaming it's customers for compromised account issues, is simply the worst I've ever experienced. Absolute ZERO accountability. My Skype number was stolen over 6 months ago. They got my money and sadly that's all that mattered.

My Skype number was stolen over 6 months ago.

By whom? , how?
Please advise.