There are several things which make SKYPE difficult to use. First, the website is not user friendly. Trying to figure out how to solve a problem can take weeks. Second, SKYPE support is NOT helpful AT ALL. They don't answer the questions posed to them and they take forever to answer you. Third, SKYPE's whole reason for being in existance is because people thought it would be easier and cheaper than other phone comapnies. Without good customer service competition will eventually run SKYPE out of business. Yahoo, Google, ATT and other larger companies will get into this market more deeply and that will be the end of SKYPE. People will pay more for better service.

SKYPE MUST get with the program and have a real person that you can chat with or actually speak to and they must redo the website to be easier to navigate.

Also they need to allow people to make there own decisions regarding adding skype credit amounts and timing. They shouldn't restrict me to there own preconceived notions of my usage.

I've submitted support requests twice and have yet to receive any response from Skype. Our Business account has allocated SkypeOut credit to my personal account, deducted it from the Business account balance weeks ago, shows it as credit on my personal account (within the Business Console), however, the credit is not available on my personal account. To simply not even bother to respond to support requests is pitiful...

You are so right. I have a problem with SkypeIn option. My number stopped working. No one can call in. I asked for the explanation and no answer yet.

Second issue is :

how do I post a fresh question on this forum. I looked for info and instruction for so long and so many times and can not find anything on this.

frank

This post has been edited by Frank.Radziwon: Thu Jun 5 2008, 11:58

how do I post a fresh question on this forum. I looked for info and instruction for so long and so many times and can not find anything on this.

frank

Goto the forum you wish to post on, i.e. using these forums. Look for the green circle with the white plus sign that says New Topic, the rest should be easy.

This post has been edited by Auser: Thu Jun 5 2008, 13:03

thanks but it says I can not start new topics and no further explanations
frank

http://forum.skype.com/index.php?act=boardrules

So, another week has gone by and still no response from Skype Customer Support. To summarize, they took the cash, didn't give me the Skype credit and wont respond to any of my support requests. Does anyone have a suggestion on how to resolve that doesn't involve taking legal action against Skype?

My problem is exactly the same as Frank's.

I must have my SkypeIn working. It doesn't. Where do I get help?

Neither can I see how to start a new topic (not a new reply).

It is driving me absolutely crazy and means that I'm losing business both because my skypein isn't working and because I spend so much time looking for help.

I must have my SkypeIn working. It doesn't. Where do I get help?

http://support.skype.com/?_a=tickets&_m=submit

Neither can I see how to start a new topic (not a new reply).

Look at the top right of your screen when you are in a main forum. It says "New Topic".

Also keep this in mind:

http://forum.skype.com/index.php?act=boardrules

Go to the main page of the forum you want to post in and click "New Topic"

The days just keep rolling by without Skype support even bothering to respond or straighten out my problem. Looks like Skype simply took the cash and ran. I've seen some poor customer service in my lifetime, however, Skype wins this prize hands down. At least in the other cases, we didn't get ripped off like has happened here.

The days just keep rolling by without Skype support even bothering to respond or straighten out my problem.

Please advise your username and approximate date of your first filed ticket so I raise this issue with Custoimer Support.

Please advise your username and approximate date of your first filed ticket so I raise this issue with Custoimer Support.

Hello,
Thanks for your PM.
I have raised your case with Customer Support and hope for an early resolution.

Hello,
Thanks for your PM.
I have raised your case with Customer Support and hope for an early resolution.

Please see my PM.

Hello,
Credit has not been allocated to your personal account.
Credit has been allocated to your username which is also the administrator of the Business Control Panel.

Yep, I agree with gilfix, I had similar problem, i reported skype my problem, and then I got a guide how to use skype, which was totally ir-relevant.

This post has been edited by audiicalling: Sun Jul 13 2008, 13:42

You are so right- Need a urgent response, but nothing so far, Any help from you end?

I been trying to get a tel No to talk to some one about a recommendation.

I need to communicate with my partner in the UK and my family in Colombia. I been recommended a skype phone which I can get in 3, but I am not sure if once buying the phone in UK and bringing it with me to Malaysia will work when calling to UK and Colombia.

Is there a cheapper and better option or any other realiable ideas?

I much appreciate if you can help and give me an advise .

Regards,

Claudia

Hi,

i am sure this is nto the place to put this but i am gettign a bti desperate.

I have made a request to skype support to retrive my july and august 2008 calls history.

I need this urgently for a law case that i am fighting to keep seeing my daughter.

I requested this 3 days ago...but nothign so far.

can anybody help?
This is becomign urgent?

I think the ticket number is -
KMM305879I15977L0KM

Thanks for nay help.

Phil.