I was talking on Skype today (via SkypeOut) and the credits were low, so it asked me to make a payment to buy more credits through PayPal (which we normally use).

Anyway a window popped up saying there was no internet connection, so I clicked on the 'close' button bottom right. Tried again and the same message, even though I was using Skype at the time...

Then had 6 emails from PayPal saying I had purchased 6 lots of £10 credit (£60)!!!

I didn't even complete the payment process even once.

Something is definetely not working correctly with Skype and PayPal for them to authorise payment 6 TIMES when I only clicked on a 'close' button twice...

Contacted Skype but waiting for a reply, I want a refund ASAP!

Contacted Skype but waiting for a reply

This issue has been reported several times by users recently.
If you don't receive a reply by Thursday 04/17/08 please advise here with your username so we can follow up.

This issue has been reported several times by users recently.
If you don't receive a reply by Thursday 04/17/08 please advise here with your username so we can follow up.

And who will be paying any overdraft charges as the duplicate payments from the bank will make me go overdrawn with my SIX duplicate payments!

We should not have to wait FIVE DAYS for refunds. In paypal there is a "refund" button for transactions which takes a few seconds to click. Charge backs should be processed immediately.

How strange that companies are happy to take your money, then hang on to it, block your account so you cannot use the services you have purchased (illegal!) then don't refund your money when it is THEIR fault that the issue occured. Absolutely appalling. I have used Skype for some time now and have recommended it to people but once my credit is used I will find another company and will advise all my friends to do the same.

I haven't even had the courtesy of a receipt for the support ticket so I cannot even follow it up!

1. And who will be paying any overdraft charges as the duplicate payments from the bank will make me go overdrawn with my SIX duplicate payments!
2. We should not have to wait FIVE DAYS for refunds. In paypal there is a "refund" button for transactions which takes a few seconds to click. Charge backs should be processed immediately.
3. I haven't even had the courtesy of a receipt for the support ticket so I cannot even follow it up!

Answers:
1. This can only be addressed by Skype.
This Forum is staffed by volunteers - not by Skype personnel.
Forum Moderators have access to Skype personnel and are happy to assist by working with Skype and the user until a conclusion to the problem is reached.
2. Depending upon the complexity of the individual case refunds can take up to 3 weeks to reach your account.
3. Accounts are blocked for the protection of the legitimate account owner in case of an unauthorized attempt to access it by a third party.
If yours is blocked please advise your username and filing date and I will be happy to follow up your case with Customer Support.

Update To All,
Skype is aware of this bug and is currently working on a fix.
Customer Support will issue a refund for the extra purchase(s).
Please contact Customer Support with full details.

2. Depending upon the complexity of the individual case refunds can take up to 3 weeks to reach your account.
3. Accounts are blocked for the protection of the legitimate account owner in case of an unauthorized attempt to access it by a third party.
If yours is blocked please advise your username and filing date and I will be happy to follow up your case with Customer Support.

2. You're having a laugh! This is not a "complex" case. It is a bug and refunds should be issued straight away without sending yet more e-mails. I have sent half a dozen messages - surely this is enough.

3. If the legitimate account owner (me - like other users) is making a song and dance about their account being blocked after illegal, unauthorised transactions, it doesn't take a genius to work out that the account should be unblocked. My 5 year-old niece could work that one out.

(Soon to be ex) Username: Hypnotic5

Personally, I think someone should alert the media to this issue. Internet payments and their associated problems are a very hot topic.

Sorry to sound so aggrieved towards a "volunteer". Perhaps Skype could invest some of the duplicate payment income to pay for someone to staff the forums.

It is a bug and refunds should be issued straight away without sending yet more e-mails. I have sent half a dozen messages - surely this is enough.

Actually - it is too many.
I have already replied to you on your other threads (2)
Please stay on one thread to avoid duplication/delay.
Filing multiple tickets will delay response to your issue.
Just one will suffice.

Actually - it is too many.
I have already replied to you on your other threads (2)
Please stay on one thread to avoid duplication/delay.
Filing multiple tickets will delay response to your issue.
Just one will suffice.

If someone from Customer Support would have the decency to reply or inform me that
action is being taken, I can understand. But if they cannot be bothered to reply to the
first message, can I be sure that someone IS doing something? There are people posting
on here saying their account has been blocked for TWO WEEKS! It is now more than
48 hours since my first message and nothing has occured.


Instead of 8 cents to send a text I am currently spending almost one euro each.
So far I have sent 10 or 15 through neccesity. Had my account NOT been blocked
through no fault of mine I would not be out of pocket on two counts. One with the
duplicate payments and two with the use of normal SMS at the standard mobile rate.

I have provided all the information required via support ticket 1422871-2029048
When I enter the number to check the status it says it is invalid and when I click
on the "forgot key?" button with my email address it brings up the same page
with no information!!!!! What can I say?

If someone from Customer Support would have the decency to reply or inform me that
action is being taken, I can understand. But if they cannot be bothered to reply to the
first message, can I be sure that someone IS doing something? There are people posting
on here saying their account has been blocked for TWO WEEKS! It is now more than
48 hours since my first message and nothing has occured.
Instead of 8 cents to send a text I am currently spending almost one euro each.
So far I have sent 10 or 15 through neccesity. Had my account NOT been blocked
through no fault of mine I would not be out of pocket on two counts. One with the
duplicate payments and two with the use of normal SMS at the standard mobile rate.

I have provided all the information required via support ticket 1422871-2029048
When I enter the number to check the status it says it is invalid and when I click
on the "forgot key?" button with my email address it brings up the same page
with no information!!!!! What can I say?

Replys to support requests will take a minimum of 4 WORKING DAYS to be answered.

To avoid confusion/duplication I have closed this thread.