We have used Skype for several years, have recommended it too many friends and family members and are now very surprised at the poor level of customer service:
-Try to send a support questions and you get a message telling you that your question was not submitted....look for the answer in the FAQ
-Visa (s) not accepted. From what I read this is a HUGE problem that started this year 2007. Too many users are complaining about it.
-Would appear that there is a big push to use Paypal or another system to pay. However, users are complaining too.
-The Skype servers are either slow or old, not possible that "page cannot be found" pop ups everytime, at different hours, from different computers and different users.

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ONCE WORD OF MOUTH GETS OUT, SKYPE WILL CERTAINLY LOSE CUSTOMERS.

ONCE WORD OF MOUTH GETS OUT, SKYPE WILL CERTAINLY LOSE CUSTOMERS.

when word of mouth is getting out please be kind enough to add in the following:

-Try to send a support questions and you get a message telling you that your question was not submitted....look for the answer in the FAQ

yes it does say that but it also says:

If your answer is not listed then please click the button at the bottom of this page

infact here's what it says:

Your support request was not submitted as there are some possible answers in our knowledgebase, they are listed below. If your answer is not listed then please click the button at the bottom of this page.

i suggest you follow that advice and scroll to the bottom of the page and click on the big unmissable submit button.

when word of mouth is getting out please be kind enough to add in the following:
yes it does say that but it also says:
infact here's what it says:
i suggest you follow that advice and scroll to the bottom of the page and click on the big unmissable submit button.

and then wait 2 months for nothing to happen

This post has been edited by MOVIEDUDE111: Sun Feb 25 2007, 21:06

and then wait 2 months for nothing to happen

personally i'd say wait 4 working days and report back if no luck... but if you want to wait for 2 months that's entirely your call.

when word of mouth is getting out please be kind enough to add in the following:
yes it does say that but it also says:
infact here's what it says:
i suggest you follow that advice and scroll to the bottom of the page and click on the big unmissable submit button.

Your assumption that directions are not followed is ludricous. Valid but still ludricous.
Truth is wake up and read the forums, this is a serious problem affecting Skype.

Your assumption that directions are not followed is ludricous. Valid but still ludricous.
Truth is wake up and read the forums, this is a serious problem affecting Skype.

care to tell me exactly how that assumption can be valid and ludicrous?

you'd be surprised at how many people read that page and stop there and do not scroll down. and by making a point of posting about the message you give the impression that you did not read the whole message. had you read it then why would that message be a big enough deal for you to have to point it out? the message simply acts as a reminder for you to check the knowledgebase first before posting.... this is common practice amongst online support forms. im guessing u didn't actually scroll down and hence made a point of posting about the message... those who do tend to scroll down really dont mind spending the extra two seconds in doing so and do not feel it is an important enough step to point out.

and btw, you too are making few assumptions, had you read some of my other posts u'd know i've been aware of skypes problems for a very long time and have been activly speaking out about them.

care to tell me exactly how that assumption can be valid and ludicrous?

you'd be surprised at how many people read that page and stop there and do not scroll down. and by making a point of posting about the message you give the impression that you did not read the whole message. had you read it then why would that message be a big enough deal for you to have to point it out? the message simply acts as a reminder for you to check the knowledgebase first before posting.... this is common practice amongst online support forms. im guessing u didn't actually scroll down and hence made a point of posting about the message... those who do tend to scroll down really dont mind spending the extra two seconds in doing so and do not feel it is an important enough step to point out.

and btw, you too are making few assumptions, had you read some of my other posts u'd know i've been aware of skypes problems for a very long time and have been activly speaking out about them.

Hey Lukman! Isn't it fun here???!

What do you think of the idea of letting the press take this on - would Skype bow or would they strengthen their resolve? Do you reckon they've lost the plot or is there a seriously good businessman behind all this manipulating the whole sorry circumstance?

Cheers

Steve

What do you think of the idea of letting the press take this on - would Skype bow or would they strengthen their resolve? Do you reckon they've lost the plot or is there a seriously good businessman behind all this manipulating the whole sorry circumstance?

hey Steve, am lovin it here.

would the media even care? this lack of customer support is nothing new. furthermore i thought the connection fee was amazingly silly, haven't been aware of the british media caring about it. has the media anywhere else picked up on it? i dont think voip has yet become a significant enough market for the media to really care.

has skype lost the plot? sure looks like it. if there is a seriously good businessman behind all this it is definately a very strange approach and i look forward to seeing where it ultimately leads.

personally i'd say wait 4 working days and report back if no luck... but if you want to wait for 2 months that's entirely your call.

My point is, for the problem on this thread if you bothered to read it, is entirely skypes problem. "Valid credit cards are being refused and it is pissing off legitimate customers" that is a quote from the president of skype.

My point is, for the problem on this thread if you bothered to read it, is entirely skypes problem.

my point is you did not make your point, instead you made a sarcastic (i hope) comment about waiting 2 months. if you were trying to say something different, why not just say it? no reason to be shy on a forum.

"Valid credit cards are being refused and it is pissing off legitimate customers" that is a quote from the president of skype.

you needed the skype president to tell you that? i've been saying it for ages on the forum as have many other people. either play along with skypes game and submit the tickets and play the waiting game or do as i have done and refuse to use any skype paid for services until they clean up their act. and with reagrds to those who already paid their money, i say if after 4 days you get no reply, either post back on the forum or keep posting support requests every 4 working days. but if your waiting quietly for 2 months then of course skype is going to take advantage of that

Sorry, there problem cannot be fixed, that is my point. They are trying to pay with a valid credit card, I have submitted several tickets, and I have gotten the robot response about the proxy server, then changed my browser, and still got nowhere. I am just trying to save them some time. I was being sarcastic, and so were you.

Sorry, there problem cannot be fixed, that is my point.

where does it say the problem cannot be fixed? i have seen many people get the problem fixed. it is only natural to see more unhappy customers in a forum than the happy ones... most humans tend to keep quiet when all is well and make a lil noise when things go wrong.

I was being sarcastic, and so were you.

not entirely.

personally i'd say wait 4 working days and report back if no luck.

.
that bit was not sarcastic... but the comment about waiting 2 months was

You love taking things out of context then putting in your 2 cents. The point is skype has a billing problem that has not been resolved. I have a valid credit card, it worked for another voip provider yet will not work for skype. I wasted 2 months of my time trying to resolve the issue. These people have the same problem and telling them to submit a ticket, (sarcastically ) is a waste of there time as well.

You love taking things out of context

show me one place where i took something out of context

you're the one taking things out of context. you are trying to give the impression everyone experiencing difficulties would have to wait endlessly... when this is simply not true. yes many people are waiting endlessly, yes the number is large, but by no means does this number suggest everyone must wait endlessly, and unless you have facts and figures otherwise i suggest you reconsider whatever next accusation you are about to throw.

telling them to submit a ticket, (sarcastically ) is a waste of there time as well

have already told u that part of the comment was not sarcastic. now if you wish to go believing things that are not true that's your choice.

Here are the facts, Skype is not accepting credit cards from some users, here is the article http://news.zdnet.com/2100-1035_22-6146526.html Seems Skype has had a lot of fraud, and is turning away perfectly valid credit cards thru there third party billing system. So the person that started this threat, will not be able to purchase skype credit with there visa or mastercard. After 2 months of wasting my time, neither will I. (even after clicking on the big unmissable submit button )

This post has been edited by MOVIEDUDE111: Mon Feb 26 2007, 20:51

Here are the facts, Skype is not accepting credit cards from some users, here is the article http://news.zdnet.com/2100-1035_22-6146526.html Seems Skype has had a lot of fraud, and is turning away perfectly valid credit cards thru there third party billing system.

ok, and where have i denied this to be the case?

what i have denied is your suggestion that everyone who tries contacting CS is wasting their time. and i still do deny that as you have given me no facts saying "everyone that contacts CS will have to wait for 2 months and even then will not have their problem solved"..... show me something that proves that statement

the person that started this threat, will not be able to purchase skype credit with there visa or mastercard.

on what basis can you gurantee that even after contacting customer service this person will never again be able to purchase skype credit with their visa or mastercard? that's where i'm asking for proof, not where skype admit their system is messed up.. that's something we've all known for ages.

After 2 months of wasting my time, neither will I

and did you ever request a moderator ask skype to reply, and after doing so did skype ever reply, if not did you persue it, and if skype did reply then did they reply along the lines of "you cant use your visa or mastercard with us even though we are listing that as a payment option open to you"? if so then that is the proof and basis i was asking for. you have not given me that so i can only say i refuse to believe it until i see it.

your suggeston to click on the big unmistakable submit button for the person who started this thread, will solve nothing. Bad advice for that poster. First he will get a reply stating he is behind a proxy server, and call his ip and ask them to solve. I did, and i am directly connected to the internet. Then change your browser from I.E 6, 7 to firefox. I did that too. The thing is that this person will not be able to use his perfectly valid credit to conduct business with skype. Period end of story. Just like me.

your suggeston ...will solve nothing.

so you have said again and again, am starting to think ur a psychic. what gurantee are you offering that:

First he will get a reply stating he is behind a proxy server, and call his ip and ask them to solve.

just because something happens to you is no gurantee it happens to everyone. you seem to find that concept a lil difficult to understand.

Then change your browser from I.E 6, 7 to firefox.

i doubt they would say that, but then again it's skype support, ne thing's possible with them... for one thing i'd reply back to them and ask why the hell the whole world could do it with IE7 and i couldn't. but for arguments sake let's go with following their advice.

so what happened in your case after you tried that and it failed?

persistance pays.

The thing is that this person will not be able to use his perfectly valid credit to conduct business with skype. Period end of story.

end of prediction yes, but not the end of story. i still see no gurantee or foundation (other than your own experience) to say anyone contacting customer service will meet the same responce.

Did you bother to read the article. Are you aware, before you hijacked this guys thread, and i am talking about this guys thread, not all threads, this one. A lot of people are having perfectly valid credit cards refused!!!!Duh

This post has been edited by MOVIEDUDE111: Mon Feb 26 2007, 21:43

Are you aware, before you hijacked this guys thread, and i am talking about this guys thread, not all threads,

are you aware i posted something perfectly related and valid and the OP himself said:

Your assumption that directions are not followed is ... Valid

?

you're the one that came along and started posting a sarcastic comment with no other intention but your own selfish need to get your sad story heard.

and if you read my posts you will se that i have said i am aware of skype refusing to accept perfectly ligitimate cards. i have throughout been trying to keep this thread specific to the OP whereas you keep bringing in your story and the generic card refusal tale which i have repetedly acknowledged.



it seems you are the one not reading anyone's posts other than yours.

now quit your crying and try and stick to the OP's issues, stop generalising his situation, quit telling him he has no hope without providing any solid evidence to say you know exactly how skype will reply to him (if ever they do) and do note i did say "personally i'd say wait 4 working days and report back if no luck"

now how about we wait and let the OP post back, and how about we let the OP tell us what skype replies to him.... and not you telling him what to expect skype to say. there's a certain satisfaction in getting a direct reply from skype. stop being so damn selfish.