Hello,
I have sent already three messages through the help section with no reply whatsoever.
I have paid $17 for calls to US and Canada for one year, I received the email confirming the payment and it was on my bank account statement. But now when I try to make a call, I get a message that I do not have the credit, and that I should purchase a credit, which I already did for about a month.

I tried everything I could, uninstaled and reinstalled, to no avail.

Please, can anyone help me?

Renee-Christine

Hello,
I have sent already three messages through the help section with no reply whatsoever.
I have paid $17 for calls to US and Canada for one year, I received the email confirming the payment and it was on my bank account statement. But now when I try to make a call, I get a message that I do not have the credit, and that I should purchase a credit, which I already did for about a month.

I tried everything I could, uninstaled and reinstalled, to no avail.

Please, can anyone help me?

Renee-Christine

Please file a ticket to Skype explaining the situation.
There is a link at my signature below.
Currently, replies to tickets are taking a minimum of 4 WORKING days.
If the siuation is not resolved by then or if you have not received a reply please advise here with the date you filed the ticket and your username.

Please file a ticket to Skype explaining the situation.
There is a link at my signature below.
Currently, replies to tickets are taking a minimum of 4 WORKING days.
If the siuation is not resolved by then or if you have not received a reply please advise here with the date you filed the ticket and your username.

I have already sent THREE tickets, it's true that it has not been four working days but I never thought that it would take all this time. Anyway, when I send a ticket, I do not have any kind of receipt, so there is no way to proof it.

I have already sent THREE tickets, it's true that it has not been four working days but I never thought that it would take all this time. Anyway, when I send a ticket, I do not have any kind of receipt, so there is no way to proof it.

If you don't receive a reply after 4 working days please advise.

I do not have any kind of receipt

Please check your SPAM settings and the SPAM folder at the server.

Ike

I found my receipt, but now if my account stays blocked, how can I be reimbursed?

I found my receipt, but now if my account stays blocked, how can I be reimbursed?

You can request a refund by filing a ticket with Skype.
There is a link in my signature line below.

You can request a refund by filing a ticket with Skype.
There is a link in my signature line below.

Would it be faster if I ask for a refund and then buy again??

Would it be faster if I ask for a refund and then buy again??

Yes - you could purchase credit to top up and at the same time file a request for a refund of your first purchase.

Would it be faster if I ask for a refund and then buy again??

Note that a refund can take up to 3 weeks.

Ike

Note that a refund can take up to 3 weeks.

Ike

I still have no connection, and when I browse in this forum I see a lot of people having the same problem. Does anyone know what is the reason for paid accounts that Spyke blocks with no reason. I am really getting very frustrated with this problem.

I still have no connection

Please give me the date you sent your support ticket and I will forward to Staff.

Ike

Please give me the date you sent your support ticket and I will forward to Staff.

Ike

I sent the last ticket on Feb 25, but I had sent others before and don't remember the dates.
This is the information about my payment:
=== Here are your purchase details: ===

- Skype Name: renee-christine
- Order number: 64163305
- Transaction date: 28-01-2007 17:14
- Product name: Skype Unlimited Calling to the US and Canada for 12 months
- Total amount: CAD 17.50
- Account details and purchase receipt: https://secure.skype.com/store/myaccount/or...der_id=64163305

Activation: Your Skype Unlimited Calling plan will be active for one full year.

I sent the last ticket on Feb 25, but I had sent others before and don't remember the dates.

Thank you for the quick reply, I forwarded the details to Skype.

Ike

Thank you for the quick reply, I forwarded the details to Skype.

Ike

Thank you very much, I'm keeping my fingers crossed.

My pleasure Renee Christine.

Ike

My pleasure Renee Christine.

Ike

Today I received a message from the skype team advising me to log off and reconnect to my skype and that it should work. The message said that if it didn't work, I should answer the message. The problem is that after doing all what they said and it didn't work, I tried to find the message that I should reply to, but coundn't find it. Could you help me locate that message?
Thank you

Hello,
I have sent already three messages through the help section with no reply whatsoever.
I have paid $17 for calls to US and Canada for one year, I received the email confirming the payment and it was on my bank account statement. But now when I try to make a call, I get a message that I do not have the credit, and that I should purchase a credit, which I already did for about a month.

I tried everything I could, uninstaled and reinstalled, to no avail.

Please, can anyone help me?

Renee-Christine

join the club has happened twice this week to me

join the club has happened twice this week to me

The good news is that my skype did work at the end. Hoping it's working for good for the rest of the year.
Thank you

join the club has happened twice this week to me

Please elaborate.
Thank you.