I signed up for the one year free calling in Canada and the US. I live in Canada. Money was taken and Skype assigned me credit instead of my one year calling. I was then charged, it would appear, as if I was making overseas calls and my skype credit dissapear very quickly. I have asked at least 5 times for this situation to be corrected and I get no help. When I signed up for Skype outgoing I followed the links given during the promotion. I did not ask for Skype credit. I wanted the one year promotion. I feel my money has been taken for a service I did not ask for and I have not received the service I paid for. Skype has not responded to my requests for help in several weeks. I am beginning to feel that Skype offers very dishonorable service. I would really like this situation corrected by having my one year free assigned to my account. I would like it done quickly as I have already been asking for help for weeks. If this service continues I will be forced to advise PayPal and any regulator bodies about what appears to be fraud at this point. Please prove me wrong and correct the situation.

I signed up for the one year free calling in Canada and the US. I live in Canada. Money was taken and Skype assigned me credit instead of my one year calling. I was then charged, it would appear, as if I was making overseas calls and my skype credit dissapear very quickly. I have asked at least 5 times for this situation to be corrected and I get no help. When I signed up for Skype outgoing I followed the links given during the promotion. I did not ask for Skype credit. I wanted the one year promotion. I feel my money has been taken for a service I did not ask for and I have not received the service I paid for. Skype has not responded to my requests for help in several weeks. I am beginning to feel that Skype offers very dishonorable service. I would really like this situation corrected by having my one year free assigned to my account. I would like it done quickly as I have already been asking for help for weeks. If this service continues I will be forced to advise PayPal and any regulator bodies about what appears to be fraud at this point. Please prove me wrong and correct the situation.

Hi,
Sorry you are experiencing a problem.
Firstly, there is no question of 'fraud'.
If Skype has mistakenly allocated your UCP payment to SkypeOut credit they will happily adjust the situation to what it should be.
Please advise the date of your FIRST filed ticket together with your username.
As you have been waiting for a reply for more than 4 working days a Moderator will point to Skype.
Let's hope we can have the issue resolved as quickly as possible.

I sympathize; I have sent numerous emails and "tickets" to Skype and cannot get a response that resolves my problem.

On January 26, 2007, I had my bank wire $52.95 to Global Collect for Skype Unlimited at the introductory price of $14.95, and $38.00 for a Skype In Number.

Even though they credited my online account for Skype Unlimited, they did not credit my account for Skype In.

I am ready to contact my Attorney General for Skype's fraudulent business practices. This is ridiculous!

It seems that this is a calculated strategy to keep you from getting your full year's worth of services.

From the point of view of the people who signed up for the UCP but got Skypeout credit instead it does appear to be fraud. They followed a link/advertisement which stated one year unlimited calling, and instead got $14 credit only. That is classic bait and switch fraud.

That said, skype realizes their mistake, and will correct it if you are ever able to talk to a human CS representative, it'll probably take at least a couple of weeks though...

Good luck!

Hi,
Sorry you are experiencing a problem.
Firstly, there is no question of 'fraud'.
If Skype has mistakenly allocated your UCP payment to SkypeOut credit they will happily adjust the situation to what it should be.
Please advise the date of your FIRST filed ticket together with your username.
As you have been waiting for a reply for more than 4 working days a Moderator will point to Skype.
Let's hope we can have the issue resolved as quickly as possible.

I don't know what a ticket is but my first reply came from skype was on Feb 3rd. I have made several more requests since then and keep getting an auto answer suggesting if I could just read the details I may see the light. This is of no help to me at all as it is not my error it is yours. As far as fraud goes, this is yet to be determined. To avoid this you must take care of all of the people with payment problems in a speedy manner. It is not excused because you are too busy taking money to deal with the people who have already been taken. Fraud is not really up to you to determine, just to avoid. As a result of this delay I have now missed out on the promotion for skye incoming calls and I had hoped to use that service as well. My faith has been shaken in your abilty to provide service. Again I say please prove me wrong. All I really want is the service you advertise.

my Skype name is lauriehardball

I sympathize; I have sent numerous emails and "tickets" to Skype and cannot get a response that resolves my problem.

On January 26, 2007, I had my bank wire $52.95 to Global Collect for Skype Unlimited at the introductory price of $14.95, and $38.00 for a Skype In Number.

Even though they credited my online account for Skype Unlimited, they did not credit my account for Skype In.

I am ready to contact my Attorney General for Skype's fraudulent business practices. This is ridiculous!

It seems that this is a calculated strategy to keep you from getting your full year's worth of services.

Hi,
Sorry you have experienced a problem.
I'm sure you will be happy to know that it won't be necessary to involve the A.G.
Skype have said on different occasions that, if a mistake has been made on their part, they will be more than happy to refund/adjust client's money.
It's frustrating when something goes wrong but it's not deliberate nor pre-conceived in any way.
Now - as far as the problem is concerned please advise the date of your FIRST filied ticket and your username.
As you have been waiting for more than 4 working days a Moderator will alert Skype and, hopefully, we can get the issue resolved quickly.

Hi,
Sorry you have experienced a problem.
I'm sure you will be happy to know that it won't be necessary to involve the A.G.
Skype have said on different occasions that, if a mistake has been made on their part, they will be more than happy to refund/adjust client's money.
It's frustrating when something goes wrong but it's not deliberate nor pre-conceived in any way.
Now - as far as the problem is concerned please advise the date of your FIRST filied ticket and your username.
As you have been waiting for more than 4 working days a Moderator will alert Skype and, hopefully, we can get the issue resolved quickly.

As well all know, talk is cheap except with Skype. Please don't tell me I will not need to involve any one else to sort this out as I will do as I please based on Skypes performance. Give me what I paid for, not excuses or happy words. Just do what you promised to do.

Skype assigned me credit instead of my one year calling... When I signed up for Skype outgoing .....If this service continues I will be forced to advise PayPal and any regulator bodies about what appears to be fraud at this point. Please prove me wrong and correct the situation.

it is possible, and from your wording it would seem to be the case, that maybe you purchased skypeout credit thinking you were purchasing the plan.

also, reporting fraud to paypal in my opinion wouldn't be too useful as ebay owns both paypal and skype. it's like reporting the police to the police... not too useful

I don't know what a ticket is

a ticket was the support request e-mail you sent.

As well all know, talk is cheap except with Skype. Please don't tell me I will not need to involve any one else to sort this out as I will do as I please based on Skypes performance. Give me what I paid for, not excuses or happy words. Just do what you promised to do.

this reply does sound a lil rude to me... perhaps the situation is frustrating to you... but requesting support and demanding support are two different things. it appears you are addressing your post at Norman. in such a case requesting support is fair, anything less is rude. the only people you are entitled to demanding support from is skype. Norman is a volunteer, not skype staff and therefore you might like to reconsider your reply. he is trying to help. his "happy words" are words of reassurance, coming from someone who is very experienced and knows what he's talking about. he was not making excuses either. he was providing reasons. often when a user is frustrated they overlook reasoning... it's well known that a third party lending a hand in showing this reasoning, in providing the assurance is productive. so at the very least you should thank him again. he did not have to try and help you in any way, but he volunteered to do so.

so unfortunately Norman did not promise to give you anything, he volunteered to try and help you... a significant difference. he cannot give you what you paid for, that is skype's job, however, he can assist you in getting your voice heard, he can point you in the right direction, and he can advise you on possible options for you to take this further.

lecture complete, you have provided your skype name, and an approximate date of when you contacted skype, so a moderator will forward this to skype staff soon.... moderators too are volunteers and therefore although it is not their job to be forwarding messages to staff they volunteer to do it and will do. please be patient, yes u are frustrated, but being rude and making demands on the forum will not help.

it is possible, and from your wording it would seem to be the case, that maybe you purchased skypeout credit thinking you were purchasing the plan.

also, reporting fraud to paypal in my opinion wouldn't be too useful as ebay owns both paypal and skype. it's like reporting the police to the police... not too useful
a ticket was the support request e-mail you sent.
this reply does sound a lil rude to me... perhaps the situation is frustrating to you... but requesting support and demanding support are two different things. it appears you are addressing your post at Norman. in such a case requesting support is fair, anything less is rude. the only people you are entitled to demanding support from is skype. Norman is a volunteer, not skype staff and therefore you might like to reconsider your reply. he is trying to help. his "happy words" are words of reassurance, coming from someone who is very experienced and knows what he's talking about. he was not making excuses either. he was providing reasons. often when a user is frustrated they overlook reasoning... it's well known that a third party lending a hand in showing this reasoning, in providing the assurance is productive. so at the very least you should thank him again. he did not have to try and help you in any way, but he volunteered to do so.

so unfortunately Norman did not promise to give you anything, he volunteered to try and help you... a significant difference. he cannot give you what you paid for, that is skype's job, however, he can assist you in getting your voice heard, he can point you in the right direction, and he can advise you on possible options for you to take this further.

lecture complete, you have provided your skype name, and an approximate date of when you contacted skype, so a moderator will forward this to skype staff soon.... moderators too are volunteers and therefore although it is not their job to be forwarding messages to staff they volunteer to do it and will do. please be patient, yes u are frustrated, but being rude and making demands on the forum will not help.

Howdy lukman!

Over the past 4 or 5 miserable months that I have

a) had Skype

and

b) had ALMOST no response from Skype employees

I will most humbly have to disagree with you. The ONE and only time I have ever had direct communication with a Skype employee was on a thread where the employee was being (for lack of a better term) bad mouthed. I was at the "bad mouthing" end and she was at the receiving end. I will admit, that not having personal knowledge of her "God" complex was my shortcoming, however, she is still (I assume) a Skype employee. Every time I challenged this employee to

a) explain rude behavior

and

b) justify a complete lack of Customer Support

she proceeded to reply with, not canned, but company line replies. EXCEPT when it came to the rude behavior. She took my statements very personally (as well she should have) and although she stated in her reply that pride kept her replying, it was in FACT the negative nature of the post which elicited her response.

Now while I will agree that this frustrated user has mistakenly taken Norman for a Skype employee, and as such has "bad mouthed" him, it is the very nature of the volunteer's replies which leads people to believe that most every "volunteer" is a Skype employee. To qualify, you have never come accross as taking the company line, you are critical of Skype, but helpful and sympathetic to user's plights.

But the real issue is this. If Skype had an effective, communicative and TIMELY support apparatus in place, there would be no mistaking volunteers for employees. In fact there would be significantly less complaints on the forums and more constructive use of this site.

I can completely sympathize with this user and truly feel her pain as I have been in the situation where you feel powerless to even address issues that a Skype user (in direct relation to Skype's lack of communication) is having.

As to the issue to which you have called this user on...it is easilly solved. Not by you, Norman or me "lecturing". But definitely by Skype providing relevant customer support.

If you are taking this post wrong lukman, please know that as I have stated on numerous other posts, I have the ultimate respect for individuals like yourself who provide a sounding board for the seemingly unlimited angry Skype user community.


James

hi James.

it is the very nature of the volunteer's replies which leads people to believe that most every "volunteer" is a Skype employee. To qualify, you have never come accross as taking the company line, you are critical of Skype, but helpful and sympathetic to user's plights.

thanks, but i'm not so sure i can agree... i've read Norman's posts and i cant say i feel there is anything that gives out the impression he is an employee. one might argue that the avatar leads people to believe Norman is an employee... i've had people e-mail me (once someone was quite abusive and still asked for help...lol, posted my reply on the forums ) and ask for help thinking i work for skype simply because of the "super user" badge. and it's likely they're making assumptions because of this. however, i'd say it is only their fault for making assumptions no one elses... there is a post on the forum explaining the role of moderators, super users, admins, and staff.

But the real issue is this. If Skype had an effective, communicative and TIMELY support apparatus in place, there would be no mistaking volunteers for employees. In fact there would be significantly less complaints on the forums and more constructive use of this site.

definately agree with you on that one. it shouldn't have to come down to moderators acting as a channel to skype staff.

I can completely sympathize with this user and truly feel her pain as I have been in the situation where you feel powerless to even address issues that a Skype user (in direct relation to Skype's lack of communication) is having.

i too can sympathise. i too am a skype user. however, i do think that in every situation in life, be it online or offline, we do need to channel our frustration. frthermore we do need to have facts set out correctly in our minds. we should where possible, and where the need calls look at who it is we are addressing and adjust our responces accordingly.

As to the issue to which you have called this user on...it is easilly solved. Not by you, Norman or me "lecturing". But definitely by Skype providing relevant customer support.

definately. hopefully a member of the moderating team will raise it with skype staff... i've seen various posters come back after moderators have forwarded and they've come back to say thanks, problem solved. so there's still hope

If you are taking this post wrong lukman, please know that as I have stated on numerous other posts, I have the ultimate respect for individuals like yourself who provide a sounding board for the seemingly unlimited angry Skype user community.

boards are made for discussions. so unless someone begins to be unreasonable and starts throwing mud, i reply with a smile... (when they turn nasty, i reply with an evil lil grin )


Lauriehardball, it will take time, but please do note, if necessary, moderators will forward and reforward to skype staff until a reasonable outcome is reached.

If a volunteer does not want to be confused with someone that has contact with Skype then they should not speak for Skype. If you are making excuses and trying to minimize the bad service Skype is offering than I can only assume you have some kind of contact not allowed to me regarding contact with Skype. Being a volunteer does not relieve you of responsibility when you speak as if you know Skype contacts and how to solve problems. I do not need to be taught about rudeness or patience. I was at no point rude. I was simply factual. I am sorry if being a volunteer makes you feel less responsible for your words. If you do not stand behind what you say then it is best not to say anything. A volunteer is someone that does a job for an organization with no pay. That is the choice of the volunteer. The job is still provided by Skype and it is not my concern if you are paid or not. Ask yourself why Skype needs volunteers to forward the IMPORTANT requests. Could it be that they are not dealing with requests in a timely manner? Perhaps more PAID customer service staff may be a better solution than volunteers that seem to claim they have no power but are just trying to be nice. I am not a fool. I know what I bought and I know that I did not get what I paid for. It was not my mistake and for a volunteer to suggest that it was makes me think the volunteer is not working from a point of knowledge of the situation. I say it again. Talk is cheap, and now you have let me know that even an appeal through this forum is little more than an ego challenge for the moderators. GIVE ME WHAT I PAID FOR. This is business and not a social circle for moderators that need an ego stroking.

If a volunteer does not want to be confused with someone that has contact with Skype then they should not speak for Skype. If you are making excuses and trying to minimize the bad service Skype is offering than I can only assume you have some kind of contact not allowed to me regarding contact with Skype. Being a volunteer does not relieve you of responsibility when you speak as if you know Skype contacts and how to solve problems. I do not need to be taught about rudeness or patience. I was at no point rude. I was simply factual. I am sorry if being a volunteer makes you feel less responsible for your words. If you do not stand behind what you say then it is best not to say anything. A volunteer is someone that does a job for an organization with no pay. That is the choice of the volunteer. The job is still provided by Skype and it is not my concern if you are paid or not. Ask yourself why Skype needs volunteers to forward the IMPORTANT requests. Could it be that they are not dealing with requests in a timely manner? Perhaps more PAID customer service staff may be a better solution than volunteers that seem to claim they have no power but are just trying to be nice. I am not a fool. I know what I bought and I know that I did not get what I paid for. It was not my mistake and for a volunteer to suggest that it was makes me think the volunteer is not working from a point of knowledge of the situation. I say it again. Talk is cheap, and now you have let me know that even an appeal through this forum is little more than an ego challenge for the moderators. GIVE ME WHAT I PAID FOR. This is business and not a social circle for moderators that need an ego stroking.

A girl after my own heart (even if she isn't )

And lukman, it shouldn't take a moderator to point out customer issues to Skype staff ==edit== issues should be corrected as a matter of course, not a matter of moderator pressure or whim...==end of edit==

This post has been edited by freakin pod: Wed Feb 14 2007, 23:49

If a volunteer does not want to be confused with someone that has contact with Skype then they should not speak for Skype.

i have read Norman's posts, he was not speaking for skype he was simply stating skypes position in all of this.

I was simply factual.

with all due respect, if you were assuming Norman is skype staff (and actually thinking you were assuming that is an assumption on my part so i cannot claim it to be factual) then you weren't being factual

I am sorry if being a volunteer makes you feel less responsible for your words.

please do show me which of Norman's words say he is working for or has direct links to skype as an entity.

If you do not stand behind what you say then it is best not to say anything.

i happen to know that Norman is willing to stand behind what he said, as was i... but after reading your closing sentence, i think i'll not bother trying to see if a moderator can look into it.

A volunteer is someone that does a job for an organization with no pay.

not necessairly. a volunteer is someone who simply offers their services without asking for pay. the service being offered by Norman is not a skype service, it is an advisory service... he was advising you of skype's policy, their position and also on the steps you can take to try and get the issue solved.


i do agree with you that skype needs to clean up it's CS. it should not rely upon volunteers doing things they're not even meant to be doing. and yes i have even made my own posts on this matter, but having said that i am aware skype is recruting more staff f or CS. then again they seem to be doing this on a very small scale. and training for these staff appears to be poor... all issues i have commented on time and time again

It was not my mistake and for a volunteer to suggest that it was makes me think the volunteer is not working from a point of knowledge of the situation

there is a possibility it was a mistake on your part... everyone makes errors (as perfect as i am, even i make mistakes). however, that does not rule out that it is possible skype made a mistake. furthermore still, you say i may not be working from a point of knowledge of the situation... maybe the problem is i AM working from that point of knowledge.. maybe i've seen so many times that people post and report a skype error only to find they originally clicked on something they should not have (accidently)

GIVE ME WHAT I PAID FOR.

the very reason why i now think i was right in my original assumption

This is business and not a social circle for moderators that need an ego stroking.

actually, it's a great pace to socialise. skype is a business, the forms on the other hand are a discussion board.


from http://forum.skype.com/index.php?act=annou...;f=59&id=15

there's this forum. It's a great place for community interaction...... the forums are NOT a replacement for Customer Support. When you have trouble using Skype or paying for it, we kindly ask you to contact Customer Support to ensure a prompt and appropriate response. While posting your trouble here on the forums makes you heard by a lot of people, it doesn't guarantee a response. I've found that the forums are more appropriate for discussions of a more generic nature, instead of solving individual problems.

i hope that clears up the fact that any help you get through the forum is a plus and not a minus.

And lukman, it shouldn't take a moderator to point out customer issues to Skype staff ==edit== issues should be corrected as a matter of course, not a matter of moderator pressure or whim...==end of edit==

indeed, i agree with that 100% sadly it's not what we're seeing, and that's what we're stuck with... hopefully not for long

i have read Norman's posts, he was not speaking for skype he was simply stating skypes position in all of this.
with all due respect, if you were assuming Norman is skype staff (and actually thinking you were assuming that is an assumption on my part so i cannot claim it to be factual) then you weren't being factual

please do show me which of Norman's words say he is working for or has direct links to skype as an entity.
i happen to know that Norman is willing to stand behind what he said, as was i... but after reading your closing sentence, i think i'll not bother trying to see if a moderator can look into it.
not necessairly. a volunteer is someone who simply offers their services without asking for pay. the service being offered by Norman is not a skype service, it is an advisory service... he was advising you of skype's policy, their position and also on the steps you can take to try and get the issue solved.
i do agree with you that skype needs to clean up it's CS. it should not rely upon volunteers doing things they're not even meant to be doing. and yes i have even made my own posts on this matter, but having said that i am aware skype is recruting more staff f or CS. then again they seem to be doing this on a very small scale. and training for these staff appears to be poor... all issues i have commented on time and time again
there is a possibility it was a mistake on your part... everyone makes errors (as perfect as i am, even i make mistakes). however, that does not rule out that it is possible skype made a mistake. furthermore still, you say i may not be working from a point of knowledge of the situation... maybe the problem is i AM working from that point of knowledge.. maybe i've seen so many times that people post and report a skype error only to find they originally clicked on something they should not have (accidently)
the very reason why i now think i was right in my original assumption

actually, it's a great pace to socialise. skype is a business, the forms on the other hand are a discussion board.
from http://forum.skype.com/index.php?act=annou...;f=59&id=15
i hope that clears up the fact that any help you get through the forum is a plus and not a minus.
indeed, i agree with that 100% sadly it's not what we're seeing, and that's what we're stuck with... hopefully not for long

I wish I knew how to use that quote function you are so fond of...

But anyway, a manual quote is as follows:

"the forums are NOT a replacement for Customer Support. When you have trouble using Skype or paying for it, we kindly ask you to contact Customer Support to ensure a prompt and appropriate response."

Since when...REALLY...WHEN...has there been a "prompt" and "appropriate" response???? I'm really just curious here.

Lukman...you are great (ego stroke), but really, quoting what is not accurate???


James

So Lukman.....now you feel it is appropriate NOT to forward my request because you don't like what I have said. Shame on you.

L.

I wish I knew how to use that quote function you are so fond of...

But anyway, a manual quote is as follows:

"the forums are NOT a replacement for Customer Support. When you have trouble using Skype or paying for it, we kindly ask you to contact Customer Support to ensure a prompt and appropriate response."

Since when...REALLY...WHEN...has there been a "prompt" and "appropriate" response???? I'm really just curious here.

Lukman...you are great (ego stroke), but really, quoting what is not accurate???
James

Darn it! I just replied using my "censored" username....DAMN!!!! And I now can't remember what my WONDERFUL point was...

Thanks Skype...I love ya man!

sorry but i have to laugh...you've made a good point James. (laughing at myself, not at you)

I wish I knew how to use that quote function you are so fond of...

well the stupid quote button doesn't work nicely for me so i have to manually type (quote) and (/quote) around the text to be quoted (replace "(" and ")" with "[" and "]" respectively)

"the forums are NOT a replacement for Customer Support. When you have trouble using Skype or paying for it, we kindly ask you to contact Customer Support to ensure a prompt and appropriate response."

Since when...REALLY...WHEN...has there been a "prompt" and "appropriate" response???? I'm really just curious here.

point taken... but sometimes they do deliver... rarely, but sometimes... so it does happen. (well according to skype the delay/no reply and the inappropirate replies are the minority group)

Lukman...you are great (ego stroke), but really, quoting what is not accurate???

will reply to that with

as perfect as i am, even i make mistakes

(see my third reply)

So Lukman.....now you feel it is appropriate NOT to forward my request because you don't like what I have said. Shame on you.

L.

it's not so much what you have said, i respect and appreciate all that you have said... i even agree with some of the things you say and possibly even feel. however, i do not appreciate the manner in which you said it. dont know about other people, but to me demands and requests are very different things. you made a demand, and i dont take too kindly to demands. especially when your keyboard appears to have been stuck on caps lock for a while. online all caps is considered shouting.

Darn it! I just replied using my "censored" username....DAMN!!!! And I now can't remember what my WONDERFUL point was...

Thanks Skype...I love ya man!

i have no idea what's going on there... "censored" name?

sorry but i have to laugh...you've made a good point James. (laughing at myself, not at you)


well the stupid quote button doesn't work nicely for me so i have to manually type (quote) and (/quote) around the text to be quoted (replace "(" and ")" with "[" and "]" respectively)
point taken... but sometimes they do deliver... rarely, but sometimes... so it does happen. (well according to skype the delay/no reply and the inappropirate replies are the minority group)
will reply to that with
(see my third reply)
it's not so much what you have said, i respect and appreciate all that you have said... i even agree with some of the things you say and possibly even feel. however, i do not appreciate the manner in which you said it. dont know about other people, but to me demands and requests are very different things. you made a demand, and i dont take too kindly to demands. especially when your keyboard appears to have been stuck on caps lock for a while. online all caps is considered shouting.


i have no idea what's going on there... "censored" name?

Well, sir, my blocked user name is "urbanledgend"...I'm sure you have no idea why or if it has been blocked, but as to the if...you'll just have to take my word for it.

Anyway, now that you know who I am, you may want to refrain from responding to me in such a nice way...as so many others have done...

Ok...so as not to get away from this user's issues...a moderator needs to bring it to the attention of Skype Staff...

Is there an issue with that? And if so, why?

And if I have an issue today with which I haven't even sent a "support request", would you==edit (Skype Moderators)== send my concern? The reality is that no matter how much time you let lapse, the moderators are the hand of "God" who let Skype staff know who is "bitching" the loudest and every user is at their whim...


James

This post has been edited by freakin pod: Thu Feb 15 2007, 01:22

Well, sir, my blocked user name is "urbanledgend"...I'm sure you have no idea why or if it has been blocked, but as to the if...you'll just have to take my word for it.

yes am aware of both your names, was not aware it was blocked... (didn't i get a pm from that name just a while ago? ) and in what way is it blocked... from posting? or is it perhaps on moderator review? anyway, as you pointed out, different discussion, perhaps we can continue that in pm.

Anyway, now that you know who I am, you may want to refrain from responding to me in such a nice way...as so many others have done...

i'll head for the door slowly nah, sorry to hear you feel others have stopped responding to you nicely, but i tend to address people on a post by post basis... i dont care about your previous posts, about your past... it's what i read immediately that i base my replies on so ur safe.

Ok...so as not to get away from this user's issues...a moderator needs to bring it to the attention of Skype Staff...

indeed you are right, we should not go off topic. tell you what, no moderators around atm, they too need sleep but am sure they will forward this when they get around to it.

And if I have an issue today with which I haven't even sent a "support reguest", would you==edit (Skype Moderators)== send my concern?

probably not, as your first channel of communication is meant to be via the ticket system. anything outside of that is on an informal basis so there's no gurantee of your concern being sent other than an individual's promise. (at least that is my understanding)

yes am aware of both your names, was not aware it was blocked... (didn't i get a pm from that name just a while ago? ) and in what way is it blocked... from posting? or is it perhaps on moderator review? anyway, as you pointed out, different discussion, perhaps we can continue that in pm.
i'll head for the door slowly nah, sorry to hear you feel others have stopped responding to you nicely, but i tend to address people on a post by post basis... i dont care about your previous posts, about your past... it's what i read immediately that i base my replies on so ur safe.
indeed you are right, we should not go off topic. tell you what, no moderators around atm, they too need sleep but am sure they will forward this when they get around to it.
probably not, as your first channel of communication is meant to be via the ticket system. anything outside of that is on an informal basis so there's no gurantee of your concern being sent other than an individual's promise. (at least that is my understanding)

Yes, the PM was me. I have been put on "moderator review', but that is in essence blocking...I have not had a single post as that name published on the forums since that happened...no matter how relevant or "Skype friendly" it has been.