This is my 5th reports in the last 7 days and I have not received any reply.

Everytime I called an North American phone number I got charged.

I paid $14,95 last December 2006 and this make my account balance to $17.xx in Dec 2006

However calls made after that show that Skype now start charging me for every minute of North American calls at $0.024 per minute

This is contrary to your mail to me stating that I will receive free North American calls and 1 hour of International calls

Please make the correction to my account balance

(Note: this was submitted through Skype ticket system, if there is any better way, pls let me know)

This is my id:
skype id: e1-2006
e-mail: e1-2003@telus.net

This is my 5th reports in the last 7 days and I have not received any reply.e-mail: e1-2003@telus.net

Note that a replies take a minimum of 4 working days. Still, I have forwarded to Staff.

Ike

Today I get reply from Patrick

he said that I need to buy UNLIMITED PLAN of $17.50 to enjoy free calls to US and Canada

This really make me madder

I received Skype Offer in Dec 14 for UNLIMITED CALLING plan 414.95
On Dec 24, I click that offer and purchased the plan

So I already have the UNLIMITED PLAN

Why do I need to buy another $17,50 UNLIMITED CALLING PLAN?

Buyers beware of Skype!

Today I get reply from Patrick

he said that I need to buy UNLIMITED PLAN of $17.50 to enjoy free calls to US and Canada

This really make me madder

I received Skype Offer in Dec 14 for UNLIMITED CALLING plan 414.95
On Dec 24, I click that offer and purchased the plan

So I already have the UNLIMITED PLAN

Why do I need to buy another $17,50 UNLIMITED CALLING PLAN?

Buyers beware of Skype!

Are you located in the USA or are you locared in Canada?
You are confusing US$ with C$
The UCPlan costs US$ 14.95 or C$ 17.50
Are you absolutely sure that you are successfully enrolled in tyhe Plan ?

This post has been edited by Norman Musgrave: Sat Jan 13 2007, 19:39

When I bought the plan on Dec 24 I was in US, in NY State. Now I am in BC, Canada.

What's it got to do with my payment?
Is Skype checking my IP address and make sure I stay in one particular country ONLY?

Dec 24: When I click to buy, it show my payment in EURO and I just clicked to pay

It was the same thing last May 2006 and paid for the $14.95 - which somehow was converted to EURO. I paid in EURO and I got free US & Canada calls

Now I realized that in my account info it correctly stated that I live in Canada and my currency now is C$

Then I checked my purchases:

58405888 December 25, 2006 Skype Credit CA$14 $ 14.00 Delivered

30716352 May 20, 2006 Skype Credit CA$14 $ 14.00 Delivered

so will this means that somehow SKYPE billing system made a mistake
In May 2006 somehow it is OK

In Dec 25, I paid only CA$14 (not US$14,95 or C$1.50) so Skype consider me as buying standard plan

This is purely Skype billing errors.

I do not mind paying $17.50 last Dec 25, but at that time Skype screen gave me the rate in EURO

What is my course of action then?



This post has been edited by e1-2006: Sat Jan 13 2007, 20:01

... In Dec 25, I paid only CA$14 ...

you bought Skype credit ... not the Unlimited Calling Plan

you can purchase it here ... by clicking on Get Unlimited Calling :

http://www.skype.com/products/skypeout/index-nau.html

This post has been edited by sonny: Sat Jan 13 2007, 20:53

Well, what I did is just to click the link in the mail Skype sent on Dec 14

The link asked me to pay in Euro, so I paid. If the result is wrong, the error is in Skype billing system, not on the consumer side

Skype billing error should not harm the consumer - Skype should rectify its Billing computer programs.

There is also a precedent. The same process happened last may 2006, whehn I first oay for my Skype account
At that time, everything worked fine, eventhough I paid in EURO
So why now Skype changed its billing system?

I expect Skype to allow me to top up to C$17.50 and clear out all charges to my North American calls

This post has been edited by e1-2006: Sun Jan 14 2007, 18:24

Well, what I did is just to click the link in the mail Skype sent on Dec 14

The link asked me to pay in Euro, so I paid. If the result is wrong, the error is in Skype billing system, not on the consumer side

Skype billing error should not harm the consumer - Skype should rectify its Billing computer programs.

There is also a precedent. The same process happened last may 2006, whehn I first oay for my Skype account
At that time, everything worked fine, eventhough I paid in EURO
So why now Skype changed its billing system?

I expect Skype to allow me to top up to C$17.50 and clear out all charges to my North American calls

All you need to do in login to your account page at www.skype.com or from the Skype window file>......My Account>....goto My account page there you can change the currency to the country you now live in which I take it to be C$ and you will always then pay in C$.

All you need to do in login to your account page at www.skype.com or from the Skype window file>......My Account>....goto My account page there you can change the currency to the country you now live in which I take it to be C$ and you will always then pay in C$.

Rocketman
this is not issue. I found out how to do that and BTW it was done by Skype automatically starting this January 2007

I suspect that this automatic change in the Billing system is the one that cause trouble to me, since it rounded up my payment to $14.00, eventhough I am paying $14.95 US when clicking the URL given by Skype

So far nobody have given any solution to this Skype Billing system error

Rocketman
this is not issue. I found out how to do that and BTW it was done by Skype automatically starting this January 2007

I suspect that this automatic change in the Billing system is the one that cause trouble to me, since it rounded up my payment to $14.00, eventhough I am paying $14.95 US when clicking the URL given by Skype

So far nobody have given any solution to this Skype Billing system error

Sorry it must be me but I don't see what your problem is then did you buy Skypeout credit or the US/Canadian Unlimited Calling Plan

Can anybody please tell me who in Skype can rectify this billing system problem?

Now it is 14 days since the error occured and I am still getting nowhere

Can anybody please tell me who in Skype can rectify this billing system problem?

Now it is 14 days since the error occured and I am still getting nowhere

Can I ask you to help me try and resolve your problem, by answering these questions?

Thanks

On your Skype account page does the transaction show as pending, declined, anything?

What currency is your Skype account page displaying?

Have you ever made a payment for this Skype Name using any payment method, if so what method, this should also be listed in your payment history on your Skype Account page.

Do you have an email address set on your Skype account page?

Did you ever receive the welcome email from Skype about the plan?

When you go to your account page on Skype does it show you have the plan at the top?

What does your Monthly Payment Limits show for the payment method you are trying to use?

What payment method are you trying to use now?

Can I ask you to help me try and resolve your problem, by answering these questions?

Thanks

1. On your Skype account page does the transaction show as pending, declined, anything?

2. What currency is your Skype account page displaying?

3. Have you ever made a payment for this Skype Name using any payment method, if so what method, this should also be listed in your payment history on your Skype Account page.

4 Do you have an email address set on your Skype account page?

5.Did you ever receive the welcome email from Skype about the plan?

6. When you go to your account page on Skype does it show you have the plan at the top?

7. What does your Monthly Payment Limits show for the payment method you are trying to use?

What payment method are you trying to use now?

1.
The payment was accepted - however it shows a payment of C$14 instead of US$14.95 or C$17.50
However I did click on the UNLIMITED OFFER mail and get a EURO 9.xx and paid with PayPal
Last May I have no problem with this - so I just click the EURO payment

2. Last Dec my account was in EURO
This January it was changed auotmatically to Canadian $

3. My method of payment was PayPal

this is my payment history copied from My Skype account page:

58405888 December 25, 2006 Skype Credit CA$14 $ 14.00 Delivered
30716352 May 20, 2006 Skype Credit CA$14 $ 14.00 Delivered

you see that in May I have exactly the same payment but it was OK

4. my e-mail addres is e1-2003@telus.net and it is listed in my account

5. no I receive only the UNLIMITED PLAN offer letter but no welcoming letter from Skype


This is the letter from PayPal I received after payment:

This email confirms that you have paid Skype (billing@skype.net) €9.20 EUR using PayPal.

The exchange rate for this purchase is 1 USD = 0.742072EUR

Payment Details
Transaction ID: 68278100R9947124A
Item Price: 9.20 EUR
Total: €9.20 EUR
Item/Product Name: Skype Credit balance of 14 CAD
Item/Product Number: Order #58405888



Business Information
Business: Skype
Contact E-Mail: billing@skype.net

If you have questions about the shipping and tracking of your purchased item or service, please contact Skype at billing@skype.net.


Thank you for using PayPal!
The PayPal Team

6.
at the top of my Account page this is waht I have:
Your account

"On January 18th 2007 we will announce an innovative and disruptive pricing structure to give Skype users even more exciting and cost effective ways to keep in touch.

Our new pricing plan includes a connection fee for all SkypeOut calls ranging from $ 0.000 to $ 0.059 (excluding VAT). The new connection fee will not apply to SkypeOut calls within the US or Canada if you have subscribed to the Unlimited Calling plan. This change be effective from January 18th, 2007."

COMMENT: I am not sure skype is serious when saying "innovative and disruptive". yes it is disruptive!

7.
This is my Monthly limits:

Payment method Limit Used Available this month
Credit cards (Visa, Mastercard, Diners) $ 140.00 $ 0.00 $ 140.00
Paypal, Click & Buy $ 210.00 $ 0.00 $ 210.00
Moneybookers, regular bank transfer no limit $ 0.00 no limit
Vouchers no limit $ 0.00 no limit

MY COMMENTS: this must be in C$

Thank you for your very detail questioning. I sincerely wish the Skype personnel do a better jobinstead of just saying: you pay $14 - you donot buy UNLIMITED PLAN and that''s all

1.
The payment was accepted - however it shows a payment of C$14 instead of US$14.95 or C$17.50
However I did click on the UNLIMITED OFFER mail and get a EURO 9.xx and paid with PayPal
Last May I have no problem with this - so I just click the EURO payment

2. Last Dec my account was in EURO
This January it was changed auotmatically to Canadian $

3. My method of payment was PayPal

this is my payment history copied from My Skype account page:

58405888 December 25, 2006 Skype Credit CA$14 $ 14.00 Delivered
30716352 May 20, 2006 Skype Credit CA$14 $ 14.00 Delivered

you see that in May I have exactly the same payment but it was OK

4. my e-mail addres is e1-2003@telus.net and it is listed in my account

5. no I receive only the UNLIMITED PLAN offer letter but no welcoming letter from Skype
This is the letter from PayPal I received after payment:

This email confirms that you have paid Skype (billing@skype.net) €9.20 EUR using PayPal.

The exchange rate for this purchase is 1 USD = 0.742072EUR

Payment Details
Transaction ID: 68278100R9947124A
Item Price: 9.20 EUR
Total: €9.20 EUR
Item/Product Name: Skype Credit balance of 14 CAD
Item/Product Number: Order #58405888
Business Information
Business: Skype
Contact E-Mail: billing@skype.net

If you have questions about the shipping and tracking of your purchased item or service, please contact Skype at billing@skype.net.
Thank you for using PayPal!
The PayPal Team

6.
at the top of my Account page this is waht I have:
Your account

"On January 18th 2007 we will announce an innovative and disruptive pricing structure to give Skype users even more exciting and cost effective ways to keep in touch.

Our new pricing plan includes a connection fee for all SkypeOut calls ranging from $ 0.000 to $ 0.059 (excluding VAT). The new connection fee will not apply to SkypeOut calls within the US or Canada if you have subscribed to the Unlimited Calling plan. This change be effective from January 18th, 2007."

COMMENT: I am not sure skype is serious when saying "innovative and disruptive". yes it is disruptive!

7.
This is my Monthly limits:

Payment method Limit Used Available this month
Credit cards (Visa, Mastercard, Diners) $ 140.00 $ 0.00 $ 140.00
Paypal, Click & Buy $ 210.00 $ 0.00 $ 210.00
Moneybookers, regular bank transfer no limit $ 0.00 no limit
Vouchers no limit $ 0.00 no limit

MY COMMENTS: this must be in C$

Thank you for your very detail questioning. I sincerely wish the Skype personnel do a better jobinstead of just saying: you pay $14 - you donot buy UNLIMITED PLAN and that''s all

This is your call, don't do this if you do not wish to, but I am wondering what would happen if you changed your currency to U.S Dollars, would it show the correct amount $14.95. I am trying to help you reslove this and just have a theory. Because you can see that the plan should NOT be $14.00CA

This is your call, don't do this if you do not wish to, but I am wondering what would happen if you changed your currency to U.S Dollars, would it show the correct amount $14.95. I am trying to help you reslove this and just have a theory. Because you can see that the plan should NOT be $14.00CA

No, my balance is then reduced correctly according to the conversion rate

I think my problem is a transitional problem due the change of billing sytem

Having worked in IT for years, I know that most error happened during a system cutoff

No, my balance is then reduced correctly according to the conversion rate

I think my problem is a transitional problem due the change of billing sytem

Having worked in IT for years, I know that most error happened during a system cutoff

System Cutoff? what cutoff? Also, what do you mean by that your balance is reduced correctly, did you do the same transation in U.S. dollars?

I think I am not getting any progress in this forum

You asked me 7 detail questions, I have replied all - no results

I will reply to your last question now:
In January 2007, I suspect that Skype changed its system

My currecncy was changed auotmatically to canada $ from Euro (this was Skype default - pls do not ask me why, ask Skype)

Starting January 1 - all my Skype calls to North America was charged at $0.024 - in Dec this was free

You suggest that I changed my currency toi US => my $10 xx balance become $8.xx
It is just converted, nothing wonderful happen, Skype just use the C$ to US$ conversion as it is suppose to be


This post has been edited by e1-2006: Tue Jan 16 2007, 20:45

I think I am not getting any progress in this forum

You asked me 7 detail questions, I have replied all - no results

I will reply to your last question now:
In January 2007, I suspect that Skype changed its system

My currecncy was changed auotmatically to canada $ from Euro (this was Skype default - pls do not ask me why, ask Skype)

Starting January 1 - all my Skype calls to North America was charged at $0.024 - in Dec this was free

I am trying to help, you reslove this situation as it is now. We have 2 choices, let you continue to pay for your calls on a per minute situation as you are now, or we can try to see if we can get the unlimited plan to be processed, and deal with any refund as well. So, I am asking you, if you change, just you, not others, your currency to U.S. dollars, for the moment, does it look like the correct amount will be billed for the plan?

Your choice.

This is a workaround for you at the moment, until we can see why this is going on with you.

I am trying to help, you reslove this situation as it is now. We have 2 choices, let you continue to pay for your calls on a per minute situation as you are now, or we can try to see if we can get the unlimited plan to be processed, and deal with any refund as well. So, I am asking you, if you change, just you, not others, your currency to U.S. dollars, for the moment, does it look like the correct amount will be billed for the plan?

Your choice.

This is a workar ound for you at the moment, until we can see why this is going on with you.

After reading the other's experience in this great Forums, I have decided to keep everything as it is

I do not want to mess up with my profile, hence giving Skype system more room to make worst error
I do not want to buy any new purchase of UNLIMITEED PLAN, since it will make the accounting more complicated and more room for more error

I will keep waiting another week (20 day after the first error) and see what happened

As a long time e-Bay and Pay customer (7 years), my Skype first 6 months was also very satisfying
However now I can remember only 15 days of comedy of error

just to keep everyone updated: I got another reply from Patrick
Robotic reply, does not even attempt to read my case

I sent him the original mail from Skype with the link and he just said:

Thank you for contacting Skype Support.

58405888 2006-12-25 02:23 SkypeOut 14 CAD 14.00 CAD PAYPAL DELIVERED
This is a regular SkypeOut credit order.



You can purchase the Unlimited Calling plan by visiting http://www.skype.com/products/skypeout/index-nau.html

Best regards,

Patrick P.
Skype Support