Does anyone else is having issues buying skype credits with Mastercard or Visa today Dec 3?

Does anyone else is having issues buying skype credits with Mastercard or Visa today Dec 3?

Please explain the problem.
What is your location ?
If you are accessing the internet via a proxy server you cannot use a credit card.
Are you a new user (< 3 months) ?
If so you cannot top up your credit until your balance falls below Euro 5.00 ( or the equivalent ).

This post has been edited by Norman Musgrave: Sun Dec 3 2006, 16:21

Please explain the problem.
What is your location ?
If you are accessing the internet via a proxy server you cannot use a credit card.

Hi, I am in New Jersey, USA, like you, I use internet via a comcast account. My cable modem is attached to the router. I have 4 computers in the local network, all access internet using the router.

Igor

i paid through moneybookers for 10 eur but the confirmation from skype for my new credite please inform me about that especially i get all e.mails which confirm that my credite is working at wait for skype confirmation.


please inform me what is going on


regards

msherif25

i paid through moneybookers for 10 eur but the confirmation from skype for my new credite please inform me about that especially i get all e.mails which confirm that my credite is working at wait for skype confirmation.
please inform me what is going on
regards

msherif25

Please advise the date upon which you paid.
You say you have received confirmation that your credit is working so what is the problem ?

Hi, I am in New Jersey, USA, like you, I use internet via a comcast account. My cable modem is attached to the router. I have 4 computers in the local network, all access internet using the router.

Igor

Hi,
Please advise whether or not you have a payment problem.

I aslo have problem buying skype credit using my cc (i tried both - none of them work). This is the second time I experience this kind of problem.

If skype doesn't want us to use cc to pay, they should be clear about it. I can't find explanation for such an user-unfriendly policy.

I aslo have problem buying skype credit using my cc (i tried both - none of them work). This is the second time I experience this kind of problem.

If skype doesn't want us to use cc to pay, they should be clear about it. I can't find explanation for such an user-unfriendly policy.

The reasons have been explained many times on this Forum.
If you detail your exact problem we will try to assist.

Please advise the date upon which you paid.
You say you have received confirmation that your credit is working so what is the problem ?
Hi,
Please advise whether or not you have a payment problem.

Yes I do, I am not able to add $ using any of the 3 Credit Cards I have

Yes I do, I am not able to add $ using any of the 3 Credit Cards I have

Does the 'New User' rule apply to you ?
What reason are you being given for rejection of your c/cards ?

Does anyone else is having issues buying skype credits with Mastercard or Visa today Dec 3?

Does the 'New User' rule apply to you ?
What reason are you being given for rejection of your c/cards ?

I have been using Skype for 2 years. I have Skype, SkypeIn and Skype Voicemail

I have been using Skype for 2 years. I have Skype, SkypeIn and Skype Voicemail

....and as I asked 'what reason are you being given for rejection of your c/cards' ?
Without this information there is little we can suggest to assist you.

....and as I asked 'what reason are you being given for rejection of your c/cards' ?
Without this information there is little we can suggest to assist you.

It said Transaction Failed, not much addition information provided. Does anyone know if Skype has operation staff do they work 24 hrs or on weekends?

You would think since EBAY bought them, someone would invest into help desk and operation support.

Does anyone know if Skype has operation staff do they work 24 hrs or on weekends?

They do and the official way to report your problem is sending a support ticket.
Please go here http://support.skype.com/?_a=tickets&_m=submit and submit a ticket with full details to Billing and Payment department, Skype needs the details to look into your problem. Scroll down to the bottom of the page and click submit / send. Note that a reply can take a minimum of 4 working days.If you already sent a ticket more then 4 days ago, please report back, PM (Personal Message, see PM button near the Profile) me your Skype Username, the date you sent your first support ticket and I will point to Skype Staff.

Ike

Does anyone else is having issues buying skype credits with Mastercard or Visa today Dec 3?

yes, iv'e tried 3 times now and all payments were cancelled

yes, iv'e tried 3 times now and all payments were cancelled

Yes, I'm having problems, as well. Tried twice Saturday, Dec. 2, and once just now. "Payment Failed" is the message I received, and the reason was that "maybe there weren't sufficient funds in my credit card." This is not true. I'm trying toi neghotiate this from Whitehorse, Yukon. Does anyone know of an alternative to Skype? I'm fed up.

Sotex and mary Beth,

Please read my previous advise and send a support ticket...........
Also reccomended by Norman Musgrave to Mary Beth in another topic.

Please do not post in different threads but please keep to one.

Ike

Sotex and mary Beth,

Please read my previous advise and send a support ticket...........
Also reccomended by Norman Musgrave to Mary Beth in another topic.

Please do not post in different threads but please keep to one.

Ike

Had similar probs with Visa- sorted by going to the bank. Solution: changing my profile - hadn't bought Eoros before - and typing my name EXACTLY as it appears on the card; ie if your MR JOHN DOE, that's what you type in, NOT John Doe or J Doe. Cheers

I have problems buying Skype credits for a group via credit card. I started to try this on Sunday and the problem has not gone away. "Payment failed. Please try again in an hour". The credit card has worked with Skype previously and I have been using this card to pay at several locations (both brick and mortar and ecommerce) during the last days.

I am using DSL via a AVM WLAN router with standard configuratio, so the proxy thing shouldn't be a problem. Browser ist Firefox 1.5.0.8.

Customer services requests didn't work for me. I am still waiting for the email confirmation that Skype has received the customer service request (up to now, three tries). So I am trying this forum.

This post has been edited by Erich Pawlik: Wed Dec 6 2006, 06:27

Same issue here. Weird.