Hi,
I bought Skype out credit (10$) yet when i try to make a call to a phone number i get "Internal error, please try again (#9407)"
"Your Skype Account has been blocked. Click here for details". When I click on the link it directs to http://www.skype.com/helloagain.html

My Skype user name is "rania14"

I've sent the problem to customer support and still didn't get any response

Would you kindly unblock my account

Regards,

[quote=rania14]I've sent the problem to customer support and still didn't get any response

Would you kindly unblock my account[/quote]
Rania, I will point again.

Ike

Rania, I will point again.
Ike

I have exactly the same problem with my Skype-out. Please help me. My Skype name is anhdalat
I already send a ticket to Skype, but so far got no reply.
Thanks
anhdalat

I have exactly the same problem with my Skype-out. Please help me. My Skype name is anhdalat
I already send a ticket to Skype, but so far got no reply.
Thanks
anhdalat

We need the date on which you filed your support ticket.
Thank you.

I requested help regarding a blocked acount on Jan 24 and I didn't get any response until January 31. The response for just auto response starting with 'Thank you for contacting us...'

I have yet to get resolution and my account is still blocked. I have decided to seek a refund through PayPal.

We need the date on which you filed your support ticket.
Thank you.

Thank you very much, Norman. It's really a relief to have quick responses from kind people like you. This fact means that there are still people out there ready to offer help to helpless users of Skype like me.
I submitted my last ticket on 10 February 2007, the earlier ticket mentioning my same problem I sent one and a half month ago, but at the time I knew nothing of this forum to come here and ask for help.

Thank you very much, Norman. It's really a relief to have quick responses from kind people like you. This fact means that there are still people out there ready to offer help to helpless users of Skype like me.
I submitted my last ticket on 10 February 2007, the earlier ticket mentioning my same problem I sent one and a half month ago, but at the time I knew nothing of this forum to come here and ask for help.

Hi,
Yes - we are here to help with your problems.
Your first ticket was sent quite a long time ago so a Moderator will now advise Skype that you are waiting for a reply.

FOR MODERATOR

Username: anhdalat
Date of first ticket: early Jan 2007.

Hi,
Yes - we are here to help with your problems.
Your first ticket was sent quite a long time ago so a Moderator will now advise Skype that you are waiting for a reply.

FOR MODERATOR

Username: anhdalat
Date of first ticket: early Jan 2007.

Dear Norman and Ike,
It has been more than four days since I last submitted my ticket and got automatic confirmation email from Skype, BUT MY ACCOUNT IS STILL BLOCKED (#9407).
My Skype name is anhdalat, and my account currently has US$ 11.27, but I cannot make any Skype-out call.
Please help.
Anhdalat

Dear Norman and Ike,
It has been more than four days since I last submitted my ticket and got automatic confirmation email from Skype, BUT MY ACCOUNT IS STILL BLOCKED (#9407).
My Skype name is anhdalat, and my account currently has US$ 11.27, but I cannot make any Skype-out call.
Please help.
Anhdalat

Nobody seems to be willing to give me a positive solution. Today I HAD to send my second ticket this month about the same problem. Can anyone help? or at least give me a human reply from Skype?
anhdalat

Nobody seems to be willing to give me a positive solution. Today I HAD to send my second ticket this month about the same problem. Can anyone help? or at least give me a human reply from Skype?
anhdalat

It seems as if I were talking to empty air. My Skype has US$11.2 prepaid, but it is blocked (#9407)
What can I do now to be able to call via Skype-out?
Anyone out there please help with actions, or at least an advice?
Anhdalat

This post has been edited by anhdalat: Thu Feb 15 2007, 15:24

It seems as if I were talking to empty air. My Skype has US$11.2 prepaid, but it is blocked (#9407)
What can I do now to be able to call via Skype-out?
Anyone out there please help with actions, or at least an advice?
Anhdalat

The attached file shows what my Skype acts whenever I try to call via Skype out, no matter where in the world the destinations of my calls are.

This post has been edited by anhdalat: Thu Feb 15 2007, 16:03

Attached thumbnail(s)

 

It has been more than four days since I last submitted my ticket

I forwarded to Staff.

Ike

I requested help regarding a blocked acount on Jan 24 and I didn't get any response

I forwarded to Staff.

Ike

I forwarded to Staff.

Ike
I forwarded to Staff.

Ike

The facts are: my Skype name is anhdalat, my account currently has US$11.27, my account is blocked, and attached above is a screen-shot of my blocked Skype account (#9407) whenever I make a Skype-out call, no matter where the called phones are.

Now I have a simple question to ask Skype:
"Normally, how long does it take for the STAFF to unblock my account? Days, months, years?"

This post has been edited by anhdalat: Fri Feb 16 2007, 14:56

"Normally, how long does it take for the STAFF to unblock my account? Days, months, years?"

I am really sorry you think I am deaf. I am not.

I forwarded your problem the 15th, it is now the 16th and of course they need to look into your problem before they can solve it.

Ike

I am really sorry you think I am deaf. I am not.

I forwarded your problem the 15th, it is now the 16th and of course they need to look into your problem before they can solve it.

Ike

I am sorry too, Ike, but my Skype problem began months ago, and this month alone I have submitted two tickets on it.
Please understand my frustration that Skype is my only affordable international phone service that is available to me now.
Please help, Ike.
anhdalat

This post has been edited by anhdalat: Sat Feb 17 2007, 13:27

I am sorry too, Ike, but my Skype problem began months ago, and this month alone I have submitted two tickets on it.
Please understand my frustration that Skype is my only affordable international phone service that is available to me now.
Please help, Ike.
anhdalat

We sympathize with you and understand your frustration.
Ike has done as much as she can at present by forwarding the issue to Skype.
It is in their hands now and they will need a little more time to sort it out.

The facts are: my Skype name is anhdalat, my account currently has US$11.27, my account is blocked, and attached above is a screen-shot of my blocked Skype account (#9407) whenever I make a Skype-out call, no matter where the called phones are.

Now I have a simple question to ask Skype:
"Normally, how long does it take for the STAFF to unblock my account? Days, months, years?"

Thank you, Ike and Norman.
I do hope the "little more time" will be really little.
With gratitude, from a third-world country.
anhdalat

This post has been edited by anhdalat: Sat Feb 17 2007, 17:45

Thank you, Ike and Norman.
I do hope the "little more time" will be really little.
With gratitude, from a third-world country.
anhdalat

I understand you frustration.It seems the skyp system does not work as good as we are expecting it to be.
When we purchase a service , we all want to receive good quality and good support.But it seems Skype only focus on " Payment Issue " and forgot about taking care of their custommers.
Hope they can get your problem resolved quickly.

We sympathize with you and understand your frustration.
Ike has done as much as she can at present by forwarding the issue to Skype.
It is in their hands now and they will need a little more time to sort it out.

Thank you all,
The problem is now solved.
But still I wonder, if it is that simple to unblock my account, why should I need to wait all that long to be able to finally got help from Skype after coming to this forum and crying for help?
What kind of customer service Skype used to treat all my previous tickets?
All is well that ends well, even after months of waiting.
anhdalat

[size=3]Thank you all,
The problem is now solved.

Good news, thank you for the update.

Unblocking sometimes needs investigating with the other payment parties and can take time.
Also sometimes (unfortunately) support requests get lost. Not an excuse, just an explanation.

Ike