General Discussion

Fraudulent use of my credit card

Mon, 23 Nov 2009 08:18:57 +0000

I am going nuts with skype support.

I keep reporting that someone has used my credit card fraudulently and i supply ALL The details that are requested.

Every time I hit reply - I never hear from the support person again.

So I tried sending all the details in the request to begin with - it must be an automated form that responds to these things because all I get is a response asking for the VERY SAME details I have just sent in as part of reporting the fraud.

For gods sake, what does someone have to do to get decent support on skype?

PLEASE.....Can we have a Pride Flag?

Mon, 23 Nov 2009 05:28:47 +0000

With all of the wonderful flags that we can add to our Skype chats, could we please have a Pride Flag in honor of our worldwide GLBTQQ Community???

Pretty please...

Skype not dialing out

Sun, 22 Nov 2009 23:10:17 +0000

I am using 4.1.0.179, the latest version with Vista. I cannot get skype to dial out. I run Norton 360 and thought it was a firewall issue and disabled the firewall. Try to change firewall setting and no luck.

When I try to make a call I immediately get "no answer", without skype making any effort to actually try to dial out.

I am showing that I am online on my computer. On my wife's computer it shows I am online, but when she dials out it shows I do not answer, but it works correctly.

Cost for calling from skype to skype not on wi-fi?

Sun, 22 Nov 2009 17:30:17 +0000

I live in the USA. If i am on skype and in Mexico and I call another skype member back in the US that is NOT connected to wifi are there any charges?? If i call back to the US to a non Skype member will the call go through??

Problem of being blocked

Sun, 22 Nov 2009 16:43:39 +0000

I'd like to say I dig skype, now even more since there is lately a massive decrease in spam related communications, however one thing I see which I believe is a problem as per policy, and that is the fact that if a contact can block and report a person (contact) so many times that they are locked out for good basically, with no recourse unless they are paid subscribers seems a bit silly if they are still in the other persons' contact list or is this totally by design.

Thank you

Problem of being blocked

Sun, 22 Nov 2009 16:43:03 +0000

I'd like to say I dig skype, now even more since there is lately a massive decrease in spam related communications, however one thing I see which I believe is a problem as per policy, and that is the fact that if a contact an block and report a person (contact) so many times that they are locked out for good basically, with no recourse unless they are paid subscribers seems a bit silly if they are still in the other persons' contact list or is this totally by design.

Thank you

Revolutionary Suggestion

Sat, 21 Nov 2009 17:53:00 +0000

Here is my awesome suggestion--I'm sure you're gonna like it. How about instead of ignoring people who need help and making it impossible for them to contact the company, you actually answer their posts and make it easy to get support. That way more people will use your service.

My account is simply missing and I would love to have someone help me, except that I've spent a week trying to "submit a ticket" and my posts in the correct forums have all gone unanswered.

So thanks, Skype. What stunning customer service. If anybody has any other suggestions along these lines or if you may be able to point me in the right direction, feel free to add. We should start a thread just about Skype support horror stories.

J

Forced to use new version?

Sat, 21 Nov 2009 16:46:10 +0000

I REALLY don't like this 'new, improved' version of Skype - 4.1.0.179
Why was my old version replaced by Skype AUTOMATICALLY and WITHOUT MY AUTHORIZATION? The new version really sux, in many ways. WHY are we not allowed to keep the 3.8 version that was FAR more user-friendly? Does Skype want to LOSE customers? Is that the plan? The new version has made is very difficult to place a simple call, to check voicemail, to DELETE voicemail individually, and on and on! I tried to return to the older version and my decision is overridden in the download.

WHAT GIVES, SKYPE? ARE YOU TRYING TO LOSE ME AS A CUSTOMER?

"You are not allowed to call this number"

Sat, 21 Nov 2009 15:45:23 +0000

Can someone please help. I moved to France and I got skype, the $12.95 membership and a local US number so I could forward all my calls to my landline here in Paris. (I have Orange as my phone provider, through a bundle -VOIP - Fiber optic service) Every time I try calling the number I get, "You are not allowed to call this number". Here is the number I am trying to call +339668677xx According to the World Unlimited Membership I get all landline calls to France for free.

Installation of unwanted software "The Browser Highlighter"

Sat, 21 Nov 2009 06:07:45 +0000

The last Skype update installed a Firefox add-on called Browser Highlighter authored by e-bay. This can only be spyware.
Apparently I agreed to this but it must have been buried in the text pretty deeply.
I would never have checked a box for this as I should have been asked to. I feel tricked.
Sure I just deleted it but this is sneaky and underhand behaviour. Skype goes down in my estimation.
I immediately cancelled my auto recharge as a result of this; Skype I no longer trust you.
Does anyone else think that this is wrong or am I the only one?

...oh and why suggestions....

don't do this again of course.

Calling to US from INDIA

Sat, 21 Nov 2009 06:05:24 +0000

Hello,
I am from India
I need to call Paypal and eBAY and some other US friends
Previously i was using VoipBuster for it
But i saw a good plan in Skype saying that unlimited calls to US and Canada for $2.95/MO

If i subscribe that package how can i use it to call my friends who are in us directly from my mobile phone without any Internet Access in my Phone
I am using Airtel and Nokia N73 and i have Edge connection in my mobile
How can i call to my friends directly from my mobile phones using skype
Also is there any additional charges when i call using skype from my mobilephone

Thanks

Can't save my password

Sat, 21 Nov 2009 02:52:36 +0000

Hello,
how come I cannot save my password in my Skype?
When I start it I get a window with two empty boxes. My user name is saved in it, but I have to click on that little arrow thingy to expand the box, and then click on my name to put it into the box.
Then I have to click on the other box and type in my password.
Really. I think that is an awful lot of hassle.
I keep checking the box to save my password, but it never is.

Thanks for any help.

Notification on Skype when someone replies to a forum post

Fri, 20 Nov 2009 22:38:57 +0000

I know there is an email notification feature for if someone replies to a forum post one wishes to keep upto date with, however if there was also the option to be notified of this by the Skype program itself then it would be easier, and quite useful.

"Sign in Invisible" when just installed Skype and logging in

Fri, 20 Nov 2009 22:36:14 +0000

I like to sign in as invisible, but there is no option as of yet to do so from a fresh installation of Skype:

i.e. When you install Skype and type in your log in details for the first time, you automatically sign in as available. What I would like is the option to also sign in as invisible or busy, etc, at this point.

It is a small suggestion, but it would be a nice bit of convenience.

Fake skype logs?

Fri, 20 Nov 2009 19:47:32 +0000

I was recently shown screen prints that purportedly represented outgoing calls from my old skype account. Unbeknownst to the person who created them, my computer had not even been turned on, much less "skyping." Can someone tell me how they were created? And how do I prevent that from occuring again? Did he hack my password or can it be done without necessarily getting into the account? TIA

Skype is untrusted to do business

Fri, 20 Nov 2009 17:46:29 +0000

Hello I am Charles Anguiano from Houston Texas. I bought on Nov 20 1 month of unlimited calls to Mexico (order 311184928 Invoice Number: A3159520) it has been TWO days and still no credit...way to contact....yes please try...just try it...where is an email? a phone number? Do I have to write to luxemburg???
and my Money?

Account: Charles.Anguiano
email canguian@yahoo.com

If you dont contact me....

One way video calls

Fri, 20 Nov 2009 15:32:33 +0000

When I video call a friend they can veiw me but I cannot view their video, the screen shos connecting video call on my side , then nothing,but when they video call other people if works fine. my pc meets all the requirements for video calls. and I have the same problem with other friends. what is causing this can anybody help me

Account HACKED

Fri, 20 Nov 2009 11:13:52 +0000

Hello,

Whoever this may concern, I've been trying to get through to Skype support for a week now. I read all the rules and submitted the support request ticket (a general support request, and an identity fraud report). From everywhere I've read, I should be given a response within 4 days, it's been a week now and there's zero correspondence.

Last week, on Friday 13th of November, I've had my account hacked. I could not log in anymore, they changed my password and apparently the email, because I could not restore my password anymore, the account appears to be no longer registered to my email.

The account name is 'vorobiel'.

If anyone could help me in establishing contact with people who I could direct my issue to, I would appreciate a prompt response.

Thank you.

BUG: Alt+Back doesn't work

Fri, 20 Nov 2009 09:50:55 +0000

In previous version of Skype I can use Alt+Back to edit/change last message. It doesn't work in last version of Skype

In general - new version is not useful I love previous version.

BUG: Message area is not scrolled to end of conversation

Fri, 20 Nov 2009 09:38:04 +0000

In last version of Skype (4.1.0.179) I see bug. Message area is not scrolled to the end of conversation. When I have new message I open this area but I see fiest messages of conversation, but not end. It's VERY unuseful! In previous Skype's version it worked fine.

Also there is no bookmark menu in new version. Why...

Survey Popup

Fri, 20 Nov 2009 02:57:03 +0000

The "call quality" survey is annoying (popup... ugghh).

I understand collecting quality feedback is essential to improving your product.

Instead of having an annoying popup after random calls, build the survey into the interface of the Skpye GUI. Just like how other applications, such as I-tunes, WinAmp, Media Player etc.. have rating functions (1 to 4 stars) to determine how much you like the song, this is something which can be easily placed in the GUI to help end users give quality feedback.

I would love to see this change in the next build of Skpye.

Toll free number with skype question

Fri, 20 Nov 2009 01:21:26 +0000

Hello all,

I've looked online and I haven't be able to determine if skype can be what I am looking for regarding my small business. I am trying to find about the following things.

1. Is there anyway to get or use a toll free number with skype?

I currently have one with a local phone company and I am trying to find a way to drastically cut costs. Skype seems like it might be a winner if it can provide this somehow.

2. Is there a skype application for blackberry devices?

I'm sure I have more questions but this is all for now.

Account hacked!

Thu, 19 Nov 2009 20:50:30 +0000

Hi guys, my account mircea_6661 has been hacked i think , i was mad on someone and he told me that i will lose my skype account so I cursed him , then suddenly Logged out(my acc) so i tried to login but said that my password is wrong, then i tried to change it but when i tried it said this Unknow problem lol.... omg on my other account works to change but on this skype acc i have all my freinds some tips or help?
P.S sorry for my english i`m from Romania and i used google trans

Call Forwarding Busy

Thu, 19 Nov 2009 17:03:22 +0000

Currently my business has 3 phone lines so that when one is busy, it automatically forwards to the next line. We want to primarily use Skype because it's service to other countries because it's quality seems better than the other VOIP provider but I can't find this feature anywhere.

Do they have any plans to implement it?

Locking skype configuration...

Thu, 19 Nov 2009 10:58:10 +0000

Does anyone know if there's a way to restrict user access to options and features within skype 4.1?

We're looking at skype as a method for calling between offices but we'd ideally like to be able to standardise and lock certain things before letting people use the application?

Do you need to have the business version and a proper paid up contract to do this or something?

Thanks

Need to read .dat files

Thu, 19 Nov 2009 00:06:02 +0000

Hi there!

I haven't saved my chat history for some reasons, but now i need info in one of those conversations. I looked into the skype folder and found some .dat files, some of them I'm assuming are audio and some actual chats but when i try to open them with notepad, what i found is just illegible simbols.

Is there any way to read past conversations?

Is there any way to hear the conversations i had before?

Please advise.

Thanks!

Report Spammers Feature

Wed, 18 Nov 2009 23:47:07 +0000

I get spammed all the time by advertisers that are finding my skype name some how and spamming me with their messages.

normally I just block these guys and move on. But it would be incredibly helpful if you made it a part of your service agreement that this is not allowed and then allow your community to report abusers.

Thanks!

How to use....

Wed, 18 Nov 2009 22:47:38 +0000

I'm a new user and can't seem to figure out how to get permision to ask a question on here, or start a new topic? it says i don't have permission.

i can't make a local 1 888 call and need to find out why...

Thanks

Support for Non-English characters in URLs

Wed, 18 Nov 2009 21:19:29 +0000

As it is now, if a URL contains a non-English character, such as "ö" or "é" it will not be "linkified", that is, the posted text will not be made into a clickable link.

It can be worked around by passing a link through various URL encoding-procedures but a native support would of course eliminate the need for that and thus be a nice improvement.

I'm being impersonated by someone

Wed, 18 Nov 2009 15:50:32 +0000

One of my friends has been tricked and taken advantage of by someone setting up a Skype account with my name and then pretending to be me. They took my facebook profile picture and used the email address xxxxxxxxxx
My friend was completely taken advantage of and the trust we have was completely abused.

How do i report this person?
Has anything like this happened to anyone else?
And how do i find out more about the person who had done this?
Can i track which country this person was sending the messages from? I would like to know, in case it is someone i know.

Thank you.
Lachlan

Beware

Wed, 18 Nov 2009 15:21:21 +0000

Beware just discovered this :
http://www.skypepromotions.host56.com/promotion.php

DO NOT ENTER YOU USERNAME OR PASSWORD

Beware

Wed, 18 Nov 2009 15:21:13 +0000

Beware just discovered this :
http://www.skypepromotions.host56.com/promotion.php

DO NOT ENTER YOU USERNAME OR PASSWORD

History in plain text

Wed, 18 Nov 2009 14:54:24 +0000

I am concerned for the safety of history, the conversations are in plain text.
I do not understand how the historical have not encrypted.
Another issue is to choose whether to save or conversation
if you do not want history to a recipient.

Thank you very much,

Skype for SIP Beta Program

Wed, 18 Nov 2009 14:06:16 +0000

I would like to know what is required for acceptance into the Skype for SIP beta program? I've already submitted an application twice. I realize I'm probably not the only one applying for the program. Our organization is running a cluster of 8 Mitel 3300 PBXs and recently purchased some SIP trunk licensing to evaluate SIP trunking. We would really like to evaluate this using the Skype for SIP beta program, so if somebody could contact us, that would be great.

Thanks.

Anyone can create Skype accounts with my email address

Tue, 17 Nov 2009 23:09:44 +0000

I realized that someone is creating Skype accounts using my email address.
I went to password recovery to change the password on these accounts and I see there are 9 of them that they created.
Why is it that Skype does not check to see if the email address is legit or not?
I do understand that this user can not do any harm to my account but I still see it as a invasion of my privacy when Skyp allows someone to use my email address to create an account.
Anyone knows if this can be prevented?
Is it possible to delete user names?

Regards.

NR

Skype: Beware of Skype Customer support

Tue, 17 Nov 2009 21:39:21 +0000

My Skype account was recently hacked and someone made unauthorised calls to Brazil on my account over a three week period.
Skype automatically recharged my account and after I contacted them they offered to refund what had been stolen. However, they quickly changed their mind.

I work as a technology journalist with a background in IT and am very familiar with how to secure my PC and to be told it's my fault is patronising. Frankly I am really disappointed with the customer service deparment of what otherwise is an excellent service (apart from a few obvious security issues).

I've pasted a copy of my correspondence for everyone to read. Please take note of what they say two thirds of the way down where they offer to refund me only to change their minds two emails later. I look forward to feedback from other Skype users who've had similar negative experiences:

I've bolded the important bits.

Hello Bryan,

Thank you for your reply.

We understand your concern regarding these calls.

Thank you for the information, but according to our investigation it
wasn't our fault, because no one hacked our system, therefore we are
sure that someone gained acces to your account via your computer.

Skype can not refund the money you have lost due to this incident. Every
user has to take care of his/her security systems on private computers.

Please check if your PC’s security systems are running properly and if
they are up to date. In order to prohibit those incidents Skype strongly
advises to regularly update your PC's security software (e.g. firewall,
antivirus etc.). It is possible that a trojan or some kind of hidden
information collector is installed on your computer and sends this to a
third party who uses this information abusively. Also be aware of
different 'phishing' sites or Skype chat messages from strangers that
contain links or require you to reveal personal information (passwords,
credit card numbers etc.)

For more information on staying secure please visit:
http://www.skype.com/help/guides/staysecure.html

We sincerely apologize for the inconvenience and thank you for your
understanding.

Should you need more assistance, feel free to contact us again; we will
be glad to help.

Best regards,

Csongor - Skype Support

Skype Customer Support

Visit www.skype.com

for latest news, updates and tips.

Original Message Follows:
------------------------
Hi,

As I explained in my previous email I do not use Skype on any PC but
my own, which no one has access to but me. I have a firewall and
anti-virus software insalled and have taken every step to secure my
PC, my Skype account isn't even turned on regularly.

The security issue appears to be on your end and it's not good enough
to say you will not refund me for an error on Skype's part especially
considering a colleague of yours offered me a refund and asked me to
send details of calls I did not place but was billed for.

On 11/17/09, Skype English Support wrote:
> Hello Bryan,
>
> Thank you for contacting Skype Support.
>
> We understand that you want to have refund for some calls which were
not
> placed by you.
>
> Skype can not refund the money you might have lost due to this
incident.
> Every user has to take care of his/her security systems on private
> computers.
>
> To prevent unauthorized use, we advise you to keep your password
> confidential and not to give it to any third party.
>
> Please make sure you always sign out of Skype when using the service
on
> a public computer and that your PC’s security systems are running
> properly and are up to date.
>
> For more information on staying secure please visit:
> http://www.skype.com/help/guides/staysecure.html

>
> We apologise for any inconvenience it may have caused.
>
> Should you need more assistance, feel free to contact us again; we
will
> be glad to help.
>
> Best regards,
>
> Szilvia
>
> Skype Customer Support
>
> Visit www.skype.com

for latest news, updates and tips.
>
>
>
> Original Message Follows:
> ------------------------
> Hi,
>
> Thanks for the response.
>
> I've attached a Skype History .csv file of my recent calls. The
> unauthorised ones are every call made to Brazil.
>
> I take it my account is safe to use i.e. can I reactivate the
> automatic recharge option now that I've changed my password?
>
> Do you have any idea how this could have happened?
>
> Kind Regards,
>
> Bryan Collins
> Freelance Journalist
> Ph 0876821490
>
>
>
>
>
> 2009/11/16 Skype English Support :
>> Hello Bryan,
>>
>> Thank you for contacting Skype Support.
>>
>> We are sorry for the difficulties.
>>
>> When you access your Skype account from a public computer, please
>> definitely turn out the automatic sign in option. This is not
> necessary
>> on your home computer, if people you do not trust cannot have access
> to
>> it.
>>
>> As for the refunding of calls:
>>
>> If you would like the credits to be returned to your account, please
>> provide us with the exact date, time and destination of the call(s)
> not
>> made by you.
>>
>> You can check your call list and exact costs from our website:
>> https://secure.skype.com/store/myaccount/history.html

>>
>> We apologize for the inconvenience.
>>
>>
>> Best regards,
>>
>> Benjamin G. - Skype Support
>>
>> Skype Customer Support
>>
>> Visit www.skype.com

for latest news, updates and tips.
>>
>>
>>
>> Original Message Follows:
>> ------------------------
>> Thanks for the info. I've changed my password and my mac is virus
>> free. I don't use Skype on any other PC except my own home computer
>> which no one has access to apart from me.
>>
>> Do I still need to disable the automatic sign off?
>>
>> What about the money that has been used on my account, will Skype
> refund
>> this?
>>
>> Kind Regards,
>>
>> Bryan Collins
>> Freelance Journalist
>> Ph 0876821490
>>
>>
>>
>>
>>
>> 2009/11/16 Skype English Support :
>>> Hello Bryan,
>>>
>>> Thank you for contacting Skype Support.
>>>
>>> We are sorry for the difficulties.
>>>
>>> We strongly advise you to change your password and complete a
> thorough
>>> virus sweep on your computer. Please make sure you always sign out
of
>>> Skype when using the service on a public computer.
>>>
>>> If you are currently signed in to Skype then change your password by
>>> selecting File > Change Password from the menu.
>>>
>>> If you are not signed in to Skype then visit
>>> http://www.skype.com/go/forgotpassword

to reset it.
>>>
>>> Also make sure the automatic log in feature is disabled in your
> Skype.
>>>
>>> Open Skype and go to the menu: File > Sign Out. Uncheck the option
>> "Sign
>>> me in when Skype starts". Enter your username and password and sign
>> back
>>> in.
>>>
>>> For more information on staying secure please visit:
>>> http://www.skype.com/help/guides/staysecure.html

>>>
>>> Should you need more assistance, feel free to contact us again; we
>> will
>>> be glad to help.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Benjamin G. - Skype Support
>>>
>>> Skype Customer Support
>>>
>>> Visit www.skype.com

for latest news, updates and tips.
>>>
>>>
>>>
>>> Original Message Follows:
>>> ------------------------
>>> Name: Bryan Collins
>>> Skype Name: bryan.collins99
>>> E-mail: bryan.collins99@gmail.com
>>> Topic: Payments (bank transfer, credit card, vouchers,
> etc.)
>>> Subtopic: Credit card payments
>>> Subject: Skype Account hacked - help!
>>> Message:
>>>
>>>
>>
>
-----------------------------------------------------------------------
>>> To Whom It May Concern,
>>>
>>> My Skype account has been hacked and a number of calls have been
made
>>> over the past three weeks to Brazil. I've been billed twice for
these
>>> calls for €10 at a time.
>>>
>>> My accout name is Bryan.collins99
>>>
>>> Please advise asap.
>>>
>>
>
-----------------------------------------------------------------------
>>>
>>> Skype Version: macosx 2.8.0.722
>>> Language: en
>>> Browser: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6;
>> en-GB;
>>> rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5
>>> IP address: 89.100.102.72
>>> Orders:
>>>
>>
>
> [ Attachment 1 Type: application/octet-stream Name:
> call_history_2009-11.csv]
>

--
Sent from my mobile device

Kind Regards,

Bryan Collins
Freelance Journalist
Ph 0876821490
Reply

Forward

Reply

|
Bryan Collins
to Skype

show details 14:21 (7 hours ago)

I work as a technology journalist and have a background in IT. I am
well aware of how to secure my PC and I don't use Skype chat or
respond to spam messages.

That aside your colleague Benjamin G offered to refund me if I
supplied call details.
- Show quoted text -

On 11/17/09, Skype English Support wrote:
> Hello Bryan,
>
> Thank you for your reply.
>
> We understand your concern regarding these calls.
>
> Thank you for the information, but according to our investigation it
> wasn't our fault, because no one hacked our system, therefore we are
> sure that someone gained acces to your account via your computer.
>
> Skype can not refund the money you have lost due to this incident. Every
> user has to take care of his/her security systems on private computers.
>
> Please check if your PC’s security systems are running properly and if
> they are up to date. In order to prohibit those incidents Skype strongly
> advises to regularly update your PC's security software (e.g. firewall,
> antivirus etc.). It is possible that a trojan or some kind of hidden
> information collector is installed on your computer and sends this to a
> third party who uses this information abusively. Also be aware of
> different 'phishing' sites or Skype chat messages from strangers that
> contain links or require you to reveal personal information (passwords,
> credit card numbers etc.)
>
> For more information on staying secure please visit:
> http://www.skype.com/help/guides/staysecure.html

>
> We sincerely apologize for the inconvenience and thank you for your
> understanding.
>
> Should you need more assistance, feel free to contact us again; we will
> be glad to help.
>
> Best regards,
>
> Csongor - Skype Support
>
> Skype Customer Support
>
> Visit www.skype.com

for latest news, updates and tips.
>
>
>
> Original Message Follows:
> ------------------------
> Hi,
>
> As I explained in my previous email I do not use Skype on any PC but
> my own, which no one has access to but me. I have a firewall and
> anti-virus software insalled and have taken every step to secure my
> PC, my Skype account isn't even turned on regularly.
>
> The security issue appears to be on your end and it's not good enough
> to say you will not refund me for an error on Skype's part especially
> considering a colleague of yours offered me a refund and asked me to
> send details of calls I did not place but was billed for.
>
> On 11/17/09, Skype English Support wrote:
>> Hello Bryan,
>>
>> Thank you for contacting Skype Support.
>>
>> We understand that you want to have refund for some calls which were
> not
>> placed by you.
>>
>> Skype can not refund the money you might have lost due to this
> incident.
>> Every user has to take care of his/her security systems on private
>> computers.
>>
>> To prevent unauthorized use, we advise you to keep your password
>> confidential and not to give it to any third party.
>>
>> Please make sure you always sign out of Skype when using the service
> on
>> a public computer and that your PC’s security systems are running
>> properly and are up to date.
>>
>> For more information on staying secure please visit:
>> http://www.skype.com/help/guides/staysecure.html

>>
>> We apologise for any inconvenience it may have caused.
>>
>> Should you need more assistance, feel free to contact us again; we
> will
>> be glad to help.
>>
>> Best regards,
>>
>> Szilvia
>>
>> Skype Customer Support
>>
>> Visit www.skype.com

for latest news, updates and tips.
>>
>>
>>
>> Original Message Follows:
>> ------------------------
>> Hi,
>>
>> Thanks for the response.
>>
>> I've attached a Skype History .csv file of my recent calls. The
>> unauthorised ones are every call made to Brazil.
>>
>> I take it my account is safe to use i.e. can I reactivate the
>> automatic recharge option now that I've changed my password?
>>
>> Do you have any idea how this could have happened?
>>
>> Kind Regards,
>>
>> Bryan Collins
>> Freelance Journalist
>> Ph 0876821490
>>
>>
>>
>>
>>
>> 2009/11/16 Skype English Support :
>>> Hello Bryan,
>>>
>>> Thank you for contacting Skype Support.
>>>
>>> We are sorry for the difficulties.
>>>
>>> When you access your Skype account from a public computer, please
>>> definitely turn out the automatic sign in option. This is not
>> necessary
>>> on your home computer, if people you do not trust cannot have access
>> to
>>> it.
>>>
>>> As for the refunding of calls:
>>>
>>> If you would like the credits to be returned to your account, please
>>> provide us with the exact date, time and destination of the call(s)
>> not
>>> made by you.
>>>
>>> You can check your call list and exact costs from our website:
>>> https://secure.skype.com/store/myaccount/history.html

>>>
>>> We apologize for the inconvenience.
>>>
>>>
>>> Best regards,
>>>
>>> Benjamin G. - Skype Support
>>>
>>> Skype Customer Support
>>>
>>> Visit www.skype.com

for latest news, updates and tips.
>>>
>>>
>>>
>>> Original Message Follows:
>>> ------------------------
>>> Thanks for the info. I've changed my password and my mac is virus
>>> free. I don't use Skype on any other PC except my own home computer
>>> which no one has access to apart from me.
>>>
>>> Do I still need to disable the automatic sign off?
>>>
>>> What about the money that has been used on my account, will Skype
>> refund
>>> this?
>>>
>>> Kind Regards,
>>>
>>> Bryan Collins
>>> Freelance Journalist
>>> Ph 0876821490
>>>
>>>
>>>
>>>
>>>
>>> 2009/11/16 Skype English Support :
>>>> Hello Bryan,
>>>>
>>>> Thank you for contacting Skype Support.
>>>>
>>>> We are sorry for the difficulties.
>>>>
>>>> We strongly advise you to change your password and complete a
>> thorough
>>>> virus sweep on your computer. Please make sure you always sign out
> of
>>>> Skype when using the service on a public computer.
>>>>
>>>> If you are currently signed in to Skype then change your password by
>>>> selecting File > Change Password from the menu.
>>>>
>>>> If you are not signed in to Skype then visit
>>>> http://www.skype.com/go/forgotpassword

to reset it.
>>>>
>>>> Also make sure the automatic log in feature is disabled in your
>> Skype.
>>>>
>>>> Open Skype and go to the menu: File > Sign Out. Uncheck the option
>>> "Sign
>>>> me in when Skype starts". Enter your username and password and sign
>>> back
>>>> in.
>>>>
>>>> For more information on staying secure please visit:
>>>> http://www.skype.com/help/guides/staysecure.html

>>>>
>>>> Should you need more assistance, feel free to contact us again; we
>>> will
>>>> be glad to help.
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>> Benjamin G. - Skype Support
>>>>
>>>> Skype Customer Support
>>>>
>>>> Visit www.skype.com

for latest news, updates and tips.
>>>>
>>>>
>>>>
>>>> Original Message Follows:
>>>> ------------------------
>>>> Name: Bryan Collins
>>>> Skype Name: bryan.collins99
>>>> E-mail:
>>>> Topic: Payments (bank transfer, credit card, vouchers,
>> etc.)
>>>> Subtopic: Credit card payments
>>>> Subject: Skype Account hacked - help!
>>>> Message:
>>>>
>>>>
>>>
>>
> -----------------------------------------------------------------------
>>>> To Whom It May Concern,
>>>>
>>>> My Skype account has been hacked and a number of calls have been
> made
>>>> over the past three weeks to Brazil. I've been billed twice for
> these
>>>> calls for €10 at a time.
>>>>
>>>> My accout name is Bryan.collins99
>>>>
>>>> Please advise asap.
>>>>
>>>
>>

Weird Emoticon

Tue, 17 Nov 2009 21:14:50 +0000

For some reason my emoticon button is a sad face. Anyone know why?

http://img27.imageshack.us/img27/764/skypesadface.jpg

RSS Feed as Personal Message

Tue, 17 Nov 2009 17:02:28 +0000

Hi

I used a local txt file as source of the Extra Mood Changer and works fine but I would change my own message (for example every x minute/hours/days) using an external RSS Feed I like.

it is possible to use an RSS source to modify my personal message of Skype?

Regards
Bettino

using skype in mexico

Tue, 17 Nov 2009 14:59:09 +0000

hello i am going to mexico (puerto vallarta) for a holiday i am from canada an couple of times this year ad i am wondering what is the best to buy the the 3month and will this work in mexico to phone back to canada i am taking my own computer or should i buy just the skype credit i thankyou for any info.
darrell
p.s also does anyone no what the connection fee is on skype credit

Individual notifications for when a 'contact becomes available'

Tue, 17 Nov 2009 11:25:24 +0000

It would be really useful to be able to set notifications to apply to a single contact rather than all contacts. What I have in mind is the following:
I have dozens of contacts on Skype and this means it is annoying to receive a 'notification' about every single instance that a 'contact becomes available'
However I often would like to receive a notification for when a specific individual becomes available. It would be very useful to be able to initiate this by right-clicking on a contact.

Cheers,
gb

Why is Skype contacting the DoD Network Information Center?

Mon, 16 Nov 2009 20:32:24 +0000

I have noticed that while Skype is running every 50 minutes it makes 3 attempts to contact the IP address of 140.18.221.43 on UDP port 65535 from udp port 3583. I use peerblock to help protect my computer and have seen this traffic in the logs. I was able to trace it to Skype by doing a "netstat -abo" and saw that Skype was listening on UDP port 3583 so I shut it down and the communication to the DoD stopped. I have not turned on a packet analyzer to see what's in the payload yet but I was wondering if someone else has seen this before?

Skype vs (Google + Gizmo) = future?

Mon, 16 Nov 2009 15:27:26 +0000

On 12th November Google announced that it had acquired Gizmo5.
Gizmo offer a Skype-like service. The Gizmo client is based on SIP protocols, whereas Skype is a proprietary protocol.

Skype had better watch out or Google will dominate this sector.

previous version of skype

Mon, 16 Nov 2009 13:27:22 +0000

a couple of weeks ago skype recommended I upgrade to new version. I absolutely hate it as it is very hard to see and use. I want to go back to the previous version. How can I do this? I have tried typing this question but just get formulaic answers to questions I don't have. this too is very frustrating that there is no place to ask a question and just get an answer.
So how can i get back the previous skype version?

got virus...

Mon, 16 Nov 2009 12:10:37 +0000

my sister downloaded a file from a friend and she didt know that it was virus.
Virus disabled notron antivirus. as soon as i open task mananger it closes, same with reg edit, i saw there those virus files, turn on when pc starts.
one file is ldsanxrejyaio.bit
its in windows/prefeh folder when i delete it it appears again.

Suggestion for a skype based solution

Mon, 16 Nov 2009 05:09:20 +0000

Hi everyone,
my office wants to setup a customer support. we work for limited hours in the office and some of us are always on the move. we also do not want to loose our callers when we are not available.

maybe some software based solution can help let us know who called in our absence so that we can get back to them. i am new to skype and dont know if skype supports such functionality, if not then please suggest me some other solution.

Unable to buy a subscription.

Sun, 15 Nov 2009 21:56:18 +0000

I set up a business account, bought skype credit, allocated credit to each person, bought an online number. now when I go under the section to buy a subscription for each person, the setup button does not work under any of the subscriptions. There is no contact information on the skype website to tell them the site is not working properly. hope someone can help me solve this problem... Thanks....

Kosovo

Sun, 15 Nov 2009 19:47:45 +0000

Hi!
I'm new here and wasnt that sure where I could've put this topic so if its the wrong category, please move it to its right.

To the topic! I wanna call to my relatives in Kosovo but I'm not sure if its possible. Cant find Kosovo on "the list", maybe it counts as a part of Serbia still? I just wanna be sure before I pay anything.
Thanks!

Skype for Haiku OS

Sun, 15 Nov 2009 13:47:33 +0000

Hello there,
I would like to see Skype for the new Desktop Operating System called Haiku. Haiku is the open source clone of the well known multimedia operating system BeOS. QT has already been ported for Haiku and the community would really appreciate a Haiku Version of our favourite VoIP application.

Here are some links:

http://www.haiku-os.org/

http://www.osnews.com/story/22397/Qt4_Port...lease_Available

Best regards,
Mark

Danish 116xxx numbers

Sun, 15 Nov 2009 07:01:14 +0000

Hi.

I want to suggest the opportunity to call the 116xxx numbers in Denmark, which is numbers from services of public interest - for example "Børnetelefonen" which is a hotline for children in troubles.

These numbers should be the same as 80xxxxxx numbers (toll-free)

Skype on 2 computers

Sun, 15 Nov 2009 02:34:43 +0000

I use Skype on my pc in the office and on my pc in my home. I know the addressbook is universally accessible but what about the conversations? Is there any way to upload and download the file that contains the conversations so that I am constantly adding to the same file?